The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    AW Repair Depot = Vaporware

    Discussion in 'Alienware' started by leonhardt87, Oct 16, 2008.

  1. leonhardt87

    leonhardt87 Notebook Enthusiast

    Reputations:
    0
    Messages:
    23
    Likes Received:
    0
    Trophy Points:
    5
    And my m15x saga continues... talked to Roswell last Wednesday and they gave me the go ahead to send it back... again. (note: first time i sent it in *wrong part was replaced*)

    I was told I had express 2 day shipping and would be first in line once it reached the depot...

    FedEx tracking number has it listed as being delivered last friday (10/10/08) and it is now thursday (10/16/08).

    I have called AW 3x (CS tuesday and once TS wednesday) one time i was hung up on by CS after waiting on hold 10 min. Both other times the reps said there is "Nothing recorded by the Depot's notes regarding your m15x..." and that they are emailing the repairmen to post status reports which should be up within 24 hours...

    In fact, they never even noted that they received it; the rep had to check FedEx to see that it was in their possession...

    So exactly how did I get my entire motherboard replaced in less than a day on the "normal" line and not get anything done for nearly a week on the "VIP" line????????????

    AW Corp lack of organization strikes again! Hate to say it but I should have listened to u stone (and milcs)...

    Calling Roswell tomorrow (today*) and/or trying to find direct phone number for repair depot...
     
    leonhardt87, Oct 16, 2008
    #1
  2. Alienware-Armando

    Alienware-Armando Company Representative

    Reputations:
    181
    Messages:
    245
    Likes Received:
    0
    Trophy Points:
    30
    leonhardt87,

    We apologize for the inconvenience, I would like to assist you on this matter, please feel free to send me a PM with you account number.

    Thank you.
     
    Alienware-Armando, Oct 16, 2008
    #2
  3. leonhardt87

    leonhardt87 Notebook Enthusiast

    Reputations:
    0
    Messages:
    23
    Likes Received:
    0
    Trophy Points:
    5
    just did, hopefully you can actually talk to the depot
     
    leonhardt87, Oct 16, 2008
    #3