The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    About Alienware's TechSupport

    Discussion in 'Alienware' started by Dan09, Sep 24, 2009.

  1. Dan09

    Dan09 Notebook Enthusiast

    Reputations:
    0
    Messages:
    46
    Likes Received:
    0
    Trophy Points:
    15
    They're AWESOME!

    Sup guys, I just felt compelled to put a bit of positive into AW's customer support which seems to get sort of a bad rep due to people posting only their bad experiences instead of good ones.

    I just called AW about getting a replacement keyboard for my new M17 and have to say I was really impressed with the customer support. The guy was really nice, knowledgeable, and got the order through really quickly. Even more impressive considering they are probably being bombarded with phone calls regarding the new product line that just came out.

    I do have a quick question, AW wants me to send in the broken keyboard as soon as I replace it with the new one they are shipping me.

    Would it be Ok if I took it apart and removed the two strips of LED's before I shipped it? I want to put the extra LED's on the new keyboard to supplement the already poor lighting. Would this be alright with AW?

    Thanks!
     
    Dan09, Sep 24, 2009
    #1
  2. GabeZ

    GabeZ Information Technology

    Reputations:
    388
    Messages:
    876
    Likes Received:
    0
    Trophy Points:
    30
    Hi Dan09,
    Unfortunately, disassembling the keyboard would void the warranty even though it's defective. If you disassemble it, you'll be billed for the new keyboard.

    Thanks,
    Gabe
     
    GabeZ, Sep 24, 2009
    #2