The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Alien Autopsy Update Failed

    Discussion in 'Alienware' started by vortex127, May 14, 2014.

  1. vortex127

    vortex127 Notebook Consultant

    Reputations:
    13
    Messages:
    236
    Likes Received:
    6
    Trophy Points:
    31
    Hi all,

    I am having an issue where my Alien Autopsy checks for updates and finds one (from v3.4.6422.14 to v3.5.6426.22)

    When I click update it downloads successfully but when it tries to apply the update I get an error message - "the installation was unable to complete successfully and all system changes have been rolled back. To try and install again, visit http://www.dell.com/dellsupportcenter"

    Does anyone know how to fix this?
     
    vortex127, May 14, 2014
    #1
  2. Mr. Fox

    Mr. Fox BGA Filth-Hating Elitist®

    Reputations:
    37,250
    Messages:
    39,346
    Likes Received:
    70,716
    Trophy Points:
    931
    Sometimes an older version of software cannot do an "upgrade in place" and you have to remove the old one first. If that is the case here, it would be helpful if you received an error message with instructions to do that. So, I would try doing it that way.

    Download it, then temporarily set aside the downloaded file... uninstall AlienAutopsy and reboot, then install the newer version that you downloaded.
     
    Mr. Fox, May 14, 2014
    #2
  3. vortex127

    vortex127 Notebook Consultant

    Reputations:
    13
    Messages:
    236
    Likes Received:
    6
    Trophy Points:
    31
    Thanks this worked :) Don't know why I didn't try it myself
     
    vortex127, May 15, 2014
    #3
    Mr. Fox likes this.
  4. Alienware-L_Porras

    Alienware-L_Porras Company Representative

    Reputations:
    3,658
    Messages:
    6,874
    Likes Received:
    969
    Trophy Points:
    281
    Glad to see that it worked out this way, I'll pass the feedback to the team in charge for them to review.
     
    Alienware-L_Porras, May 19, 2014
    #4