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    Alien Network Guest

    Discussion in 'Alienware' started by Packer445, Apr 30, 2008.

  1. Packer445

    Packer445 Notebook Consultant

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    So on the last showing they said there might even be a guest outside of alienware for the next show... hmm... how awesome that would be!
     
    Packer445, Apr 30, 2008
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  2. GRB

    GRB Notebook Deity

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    heh, have they called you up again? ;) :D
     
    GRB, Apr 30, 2008
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  3. Packer445

    Packer445 Notebook Consultant

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    lol i hope they do! I would like pay to be on it. Hopefully I could make it a little more lively and fun than the last as well
     
    Packer445, Apr 30, 2008
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  4. nbaumann

    nbaumann Notebook Deity

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    Does anyone know who the forum guy that was very helpful to them is?
     
    nbaumann, Apr 30, 2008
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  5. Alienwarez

    Alienwarez Notebook Evangelist

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    my guess would definately be Chaz.
     
    Alienwarez, Apr 30, 2008
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  6. Lessaj7

    Lessaj7 Notebook Evangelist

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    Perhaps it was newfie because I know that he was posting a lot on the alienware forum about this. Chaz didn't have any problems because he had the new BIOS, remember?
     
    Lessaj7, Apr 30, 2008
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  7. Alienwarez

    Alienwarez Notebook Evangelist

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    But did Chaz not mention the thread to the Alienware guys to start with and got them involved???
     
    Alienwarez, Apr 30, 2008
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  8. GRB

    GRB Notebook Deity

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    Yeah but Frank said the guy was having continued discussions over fixing his m15x -- that doesn't fit the bill for Chaz
     
    GRB, Apr 30, 2008
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  9. nbaumann

    nbaumann Notebook Deity

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    Didn't he give a name?
     
    nbaumann, Apr 30, 2008
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  10. GRB

    GRB Notebook Deity

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    Yeah, but if I recall correctly it was the guy's actual name, not a forum name (making it more difficult to identify)
     
    GRB, Apr 30, 2008
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  11. tanamerra

    tanamerra Notebook Consultant

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    GRB,
    Frank mentioned my name regarding M15X problems i was having.. Forum name is Tanamerra, real name Mal.
     
    tanamerra, Apr 30, 2008
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  12. GRB

    GRB Notebook Deity

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    oh alright, so tanamerra's our man :)
     
    GRB, Apr 30, 2008
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  13. MAG

    MAG Notebook Deity

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    So it's you? (take me with you :D)
     
    MAG, Apr 30, 2008
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  14. tanamerra

    tanamerra Notebook Consultant

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    Frank and Juan Carlos were helpful with my M15X problems. Had no idea they would mention my name since we have been mainly communicating by e-mails.
     
    tanamerra, Apr 30, 2008
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  15. GRB

    GRB Notebook Deity

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    Well he said it was because you sent AlienNetwork an email, so then he brought up the fact you two had been talking before.
     
    GRB, Apr 30, 2008
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  16. firstn20

    firstn20 Notebook Evangelist

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    Thats awesome Mal, gratz!

    I asked them on their AW network "why is customer service so bad with AW" Hopefully they can anwser that question on the next airing.
     
    firstn20, Apr 30, 2008
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  17. tanamerra

    tanamerra Notebook Consultant

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    The M15X is my 4th laptop from Alienware. A few problems over the years but the downclocking/overheating was the first serious one. When i have contacted Alienware they were always very helpful, and always courteous. Have not had the issues that others have mentioned in forums. No i am not an Alienware fanboy in particular since i have owned Gateway, Mac's, and Dell laptops in the past.
     
    tanamerra, Apr 30, 2008
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  18. Marcham93

    Marcham93 Notebook Evangelist

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    Really?! I think they have the best customer service and tech support out of any company. Roswell Support is amazing also. A++ from me for CS and TS. :)
     
    Marcham93, Apr 30, 2008
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  19. nbaumann

    nbaumann Notebook Deity

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    Don't be a hater, their CS isn't "so bad".
     
    nbaumann, Apr 30, 2008
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  20. whizzo

    whizzo Notebook Prophet

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    i don't think it's bad, just inconsistent. e.g. some guys get awesome TS and have their problems solved within minutes, others are told to reinstall vista a gazillion times and still get nowhere...
     
    whizzo, May 1, 2008
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  21. kobe

    kobe Notebook Virtuoso

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    It all depends on who you get...

    Roswell Crew support is great!!!
     
    kobe, May 1, 2008
    #21