AlienFX M15x problem

Hello, this little annoying issue is really getting me. For the last hour, each time i close my lid of my m15x notebook my alien head on th lid turns purple. Though my chosen color is white. I rearranged everything and the issue continues. Please Help. I called Alienware support and im holding 20 minutes now listening to a music clip that repeats itself every 10 seconds. Thanks for the help!

 

I've heard that you can set the colours to change depending on what is happening, if you've recieved an e-mail or are playing a game, etc. Perhaps there's a setting you haven't noticed to make the alienhead change when you close the lid?

 

Do you have it set to sleep when you close the lid? If so, then that may be why it's changing colors.

 

no, its set to do nothing

but if i put it to sleep the alienhead stays white, but when i close the lid and is IN sleep it turns purple.

 

try creating a new theme, instead of modifying the default theme. Maybe that will reset stuff to work right.

 

I agree with this. Let us know if it works!

 

Yeah, tried it, using Basic and Advanced. i changed the alienhead to red when it is connected to charger and white when is running on battery. When i closed the lid it turned into a pinkish color.

 

Well that's more than a little odd. Maybe you should try setting it to white for both and see what happens?

This isn't something a simple restart might help with, would it?

 

I restarted it, and its impossible to put white on both.

 

Sorry, my suggestions didn't work well, did they? I suppose your next choice is to e-mail CS. I highly suggest Roswell instead of normal CS (If you don't have their e-mail it's: [email protected]). Sorry I couldn't be more help.

 

I did send an email, and recievd a message saying taht they will send me a reply in 72 hours, thats how you treat a alienware customer.

 

So... it always change to the same color when you close the lid? But you can select all fine? If that's the case, it's just a software glitch and I wouldn't worry much about it. Try and update AlienFX command center or something like this.

 

im trying to log on to the ALienware My Hive page to update the ALien FX driver but it says my username is incorect. I know my password. The only option that is given is "I forgot my password" on normal sites when you click on that it sends you your USERNAME and Pasword. Like on notebookreviews.com

 

Ok guys, thanks for the help. I just noticed that when i turn my alienhead light to Green, when i close the lid it just turns of, there is no light.

 

I can give you the link for the most up to date command center and you can try installing it. It'll update the firmware for the lights.

P.S. http://support.alienware.com/Suppor...wnloads/CommandCenterBundleSetup-Mob-1017.exe

 

did you try uninstalling the command center and reinstalling it.

 

I will try to right now.

Thanks for the downlaod link!

 

Yup still the same, thaks though. I wonder what alienware has to say about this. Cheers. Thanks Again