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    Alienware -- Who do I contact when...

    Discussion in 'Alienware' started by TwoBall McSticks, Apr 20, 2009.

  1. Thatoe

    Thatoe Notebook Evangelist

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    Hi, this is my first post but i've been around this forum for a while.

    I was just wondering. I ordered an m17x and it's still in the build stage. I chose the 2 business days shipping plan and wondering if i could still change it to next business day method. any suggestion who i should contact or what number i should call?
     
    Thatoe, Aug 24, 2009
    #51
  2. lordvader

    lordvader Notebook Evangelist

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    Trust me
    they will mess up your Order
    People at AW are not that smart or caring for customers
     
    lordvader, Aug 24, 2009
    #52
  3. Thatoe

    Thatoe Notebook Evangelist

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    Ok, I guess i'll just wait for one more day then. Thanks. It'll get here on the 27th...so excited!
     
    Thatoe, Aug 24, 2009
    #53
  4. The_Moo™

    The_Moo™ Here we go again.....

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    You can do it easily just call team blackhawk they are us based all Americans
     
    The_Moo™, Aug 24, 2009
    #54
  5. jono123

    jono123 Notebook Consultant

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    Ive been speaking to 'Alienware' customer serice today. Its a total farce. You dial a uk number and hear the menu, hitting any choice re-routeses to the Indian subcontinent. From there things go from bad to worse. Numerous switching of departments, a long hold and then the obligatory hang up.

    I think we can kiss goodbye to the Alienware legendary customer service
     
    jono123, Sep 2, 2009
    #55
  6. The_Moo™

    The_Moo™ Here we go again.....

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    Dell :)

    yayayayay
     
    The_Moo™, Sep 2, 2009
    #56
  7. lordvader

    lordvader Notebook Evangelist

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    What is there no ?
     
    lordvader, Sep 2, 2009
    #57
  8. The_Moo™

    The_Moo™ Here we go again.....

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    i unno google it
     
    The_Moo™, Sep 3, 2009
    #58
  9. kobe

    kobe Notebook Virtuoso

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    Roswell Crew is no more. We need to get rid of that number.
     
    kobe, Sep 27, 2009
    #59
  10. BatBoy

    BatBoy Notebook Nobel Laureate

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    Since the majority of this info is incorrect/outdated now, this thread is being removed as a Sticky. If you need assistance with your AW system, contact Dell Technical Support.
     
    BatBoy, Sep 28, 2009
    #60
  11. the3vilGenius

    the3vilGenius 3vil knows no fear

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    I have to call them each time, they dont have chat support in belgium yet for m17x systems
     
    the3vilGenius, Sep 28, 2009
    #61
  12. TwoBall McSticks

    TwoBall McSticks Notebook Geek

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    Sorry for flaking on the Thread. Sorta lost all initiative after the whole Roswell debacle, and we all know what followed that. Anywho, apologies to all the selfless contributors and guests alike.

    I lazily edited the thread since it's really of no use anymore. I would love to see another starry-eyed go-getter take the torch on a similar thread within the Dell forum, but I've already shown my meandering interests would fall far short of the task.

    As long as I'm making requests though, I'd love to see a Stickied Thread with high level customer service and tech support contact info. You know, the good stuff.

    Also, a few "shout at the man" type emails for some of the corporate goons responsible for our woes would be lovely. Assuming of course, the idea didn't trouble the Mods at all.

    Best of luck to all in getting your AW tech supported.
     
    TwoBall McSticks, Oct 9, 2009
    #62
  13. The_Moo™

    The_Moo™ Here we go again.....

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    Well with Dell you get India

    Or you can call their special teams... Blackhawk mavrick etc

    Another thing I should try ...,
     
    The_Moo™, Oct 10, 2009
    #63
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