Alienware M17x dont work at all?

I have now been reading all post, googled, reinstalled and i would say i did my homework!

Yesterday i got my Alienware M17 X, everything was prepared, i started it up. And it went directly into windows 7. It all looked very nice.. BUT

The mouse pad shuttered, oppening and closing windows went slow, internet went slow! Everything went slow!

I installed a game call of duty which i was unable to control because of the shuttering!

i looked in devices, and everything seemed to be install inc all drivers!

ive tried downloadning new ones, it does not help, and most of the time the installation ends up in failure and just freezes.

Had this laptop for about 2 days now, and havent been able to use it at all!!

Im going crazy.. anyone knows what it might be?

Sorry for the language, im danish so thats why

Nickness

 

Are you in the ''I dont know what stealth mode is'' phase?
I think every m17x user went through it.

 

Do you, by chance, have an i7 920XM ?

 

Whats an "i dont know what stealth mode"?

What you mean by i7 920XM?

sorry for the stupid Q , not so good at this.. just want my computer to rock as it should!

 

What are the laptop specs.

 

I was just checking quickly up on stealt mode.

Is it the button which is selecting weather to use intergrated graphic card or dual? Cuz that i know. I know use Nvidia SLI.?

Just copied the system file!


Processor(s)

Processor
CPU_Name: Intel(R) Core(TM)2 Quad CPU Q9000 @ 2.00GHz
CPU_Manufacturer: GenuineIntel
CPU_Caption: Intel64 Family 6 Model 23 Stepping 10
CPU_Version:
CPU_ProcessorId: BFEBFBFF0001067A
CPU_CurrentClockSpeed: 2001MHz
CPU_AddressWidth: 64Bits
CPU_DataWidth: 64Bits
CPU_SocketDesignation: Socket 479
Verified Hardware Device against Order: VARIABLEXYZ
Verify Correct Processor Frequency

System Memory

Memory Module
Mem_Capacity: 4096MB
Mem_BankLabel: DIMM #1
Mem_Type: DDR3
Mem_Bandwidth: PC3-10660 (1333 MHz)
Mem_Frequency: 1332MHz
Memory Module
Mem_Capacity: 4096MB
Mem_BankLabel: DIMM #2
Mem_Type: DDR3
Mem_Bandwidth: PC3-10660 (1333 MHz)
Mem_Frequency: 1332MHz

BIOS Information

BIOS_Manufacturer: Alienware
BIOS_Name: Ver A02 1.00PARTTBLZ
BIOS_Version1: A02
BIOS_Version2: ALWARE - 6040000

Motherboard Information

MB_Manufacturer: Alienware
MB_Product:
MB_SerialNumber: .GSTT4K1. .
MB_Version: A02

Video Adapter

Video_Caption: NVIDIA GeForce GTX 280M
Video_AdapterRAM: 1024MB
Video_DriverVersion: 8.15.11.8664

Hard Drive(s)

NVIDIA STRIPE 931.52G
Disk_Model: NVIDIA STRIPE 931.52G
Disk_Size: 1000 GB
Disk_Partitions: 1
Disk_TotalHeads: 255
Disk_TotalCylinders: 121602
Disk_TotalTracks: 31008510
Disk_TracksPerCylinder: 255

Optical Drives / Other Storage

MATA BD-RE UJ235A SCSI CdRom Device

OperatingSystem: MS Windows 7 Ultimate Edition


DirectXVersion: DirectX 11


IRQ Configuration

0 -empty-
1 Standard PS/2-tastatur
2 -empty-
3 -empty-
4 -empty-
5 Ricoh Memory Stick Controller
5 Ricoh SD/MMC Host Controller
5 Ricoh xD-Picture Card Controller
5 SDA Standard-kompatibel SD-værtscontroller
6 -empty-
7 -empty-
8 Hændelsestimer med høj præcision
9 -empty-
10 ITECIR Infrared Receiver (EC)
11 -empty-
12 Synaptics PS/2 Port TouchPad
13 Numerisk dataprocessor
14 Ricoh 1394 OHCI-kompatibel værtscontroller
15 -empty-
16 NVIDIA nForce Serial ATA Controller
16 Standard Enhanced PCI to USB Host Controller
17 High Definition Audio-controller
18 PCI standard PCI til PCI-bro
18 Standard Enhanced PCI to USB Host Controller
19 NVIDIA GeForce GTX 280M
19 Standard OpenHCD USB-værtscontroller
20 NVIDIA GeForce GTX 280M
22 NVIDIA GeForce 9400
23 Broadcom 802.11 netværksadapter
23 NVIDIA nForce RAID-netværkscontroller
23 Standard OpenHCD USB-værtscontroller
190 Microsoft ACPI-kompatibelt system

Miscellaneous


Final Checks


Installed Devices Drivers

HID-kompatibel mus, 6-21-2006, 6.1.7600.16385
IDT High Definition Audio CODEC, 8-26-2009, 6.10.0.6233
Ricoh SD/MMC Host Controller, 6-25-2009, 6.10.1.3
Bluetooth L2CAP Interface, 6-11-2009, 6.2.0.9500
HID-kompatibel brugerkontrolenhed, 6-21-2006, 6.1.7600.16385
ITECIR Infrared Receiver (EC), 5-1-2009, 5.1.0.1
NVIDIA nForce RAID Controller, 6-12-2009, 11.1.0.26
Tee/Sink-to-Sink-konverteringsprogram til Microsoft Streaming, 6-21-2006, 6.1.7600.16385
HID-kompatibel enhed, 6-21-2006, 6.1.7600.16385
Ricoh xD-Picture Card Controller, 6-25-2009, 6.10.1.4
Synaptics PS/2 Port TouchPad, 7-14-2009, 13.2.4.12
Microsoft AC-adapter, 6-21-2006, 6.1.7600.16385
HID-kompatibel brugerkontrolenhed, 6-21-2006, 6.1.7600.16385
NVIDIA nForce RAID Device, 6-12-2009, 11.1.0.26
HID-kompatibel brugerkontrolenhed, 6-21-2006, 6.1.7600.16385
Intel(R) Core(TM)2 Quad CPU Q9000 @ 2.00GHz, 6-21-2006, 6.1.7600.16385
Broadcom 802.11 netv rksadapter, 7-7-2009, 5.30.21.0
Microsoft Bluetooth-opt lling, 6-21-2006, 6.1.7600.16385
Tee/Sink-to-Sink-konverteringsprogram til Microsoft Streaming, 6-21-2006, 6.1.7600.16385
HID-kompatibel enhed, 6-21-2006, 6.1.7600.16385
NVIDIA nForce RAID Device, 6-12-2009, 11.1.0.26
Integrated Webcam, 6-21-2006, 6.1.7600.16385
Standard PS/2-tastatur, 6-21-2006, 6.1.7600.16385
HID-kompatibel enhed, 6-21-2006, 6.1.7600.16385
Bluetooth Remote Control, 6-24-2009, 6.2.0.9451
MATA BD-RE UJ235A SCSI CdRom Device, 6-21-2006, 6.1.7600.16385
USB-inputenhed, 6-21-2006, 6.1.7600.16385
Intel(R) Core(TM)2 Quad CPU Q9000 @ 2.00GHz, 6-21-2006, 6.1.7600.16385
Taster til Microsoft eHome Remote Control-tastatur, 6-21-2006, 6.1.7600.16385
NVIDIA GeForce GTX 280M, 8-6-2009, 8.15.11.8664
NVIDIA nForce RAID-netv rkscontroller, 10-17-2008, 1.0.1.211
Generic Bluetooth Adapter, 6-21-2006, 6.1.7600.16385
Microsoft eHome MCIR-tastatur, 6-21-2006, 6.1.7600.16385
NVIDIA STRIPE 931.52G, 6-21-2006, 6.1.7600.16385
USB-inputenhed, 6-21-2006, 6.1.7600.16385
NVIDIA GeForce GTX 280M, 8-6-2009, 8.15.11.8664
NVIDIA nForce Serial ATA Controller, 6-12-2009, 11.1.0.26
Ricoh Memory Stick Controller, 6-25-2009, 6.10.1.3
Microsoft eHome Infrar d transceiver, 6-21-2006, 6.1.7600.16385
Microsoft eHome MCIR 109-tastatur, 6-21-2006, 6.1.7600.16385
USB-inputenhed, 6-21-2006, 6.1.7600.16385
Microsoft-sammensat batteri, 6-21-2006, 6.1.7600.16385
Intel(R) Core(TM)2 Quad CPU Q9000 @ 2.00GHz, 6-21-2006, 6.1.7600.16385
Bluetooth-audio, 7-1-2009, 6.2.0.9500
facap, FastAccess Video Capture, 6-1-2009, 8.8.1.0
HID-kompatibel mus, 6-21-2006, 6.1.7600.16385
NVIDIA GeForce 9400, 8-6-2009, 8.15.11.8664
SDA Standard-kompatibel SD-v rtscontroller, 6-21-2006, 6.1.7600.16385
Serviceproxy til Microsoft Streaming, 6-21-2006, 6.1.7600.16385
HID-kompatibel enhed, 6-21-2006, 6.1.7600.16385
Microsoft ACPI-kompatibelt Control Method-batteri, 6-21-2006, 6.1.7600.16385
Intel(R) Core(TM)2 Quad CPU Q9000 @ 2.00GHz, 6-21-2006, 6.1.7600.16385
HID-tastaturenhed, 6-21-2006, 6.1.7600.16385
Ricoh 1394 OHCI-kompatibel v rtscontroller, 6-21-2006, 6.1.7600.16385

Burn-In/Benchmarks

3DMark Vantage 1.01

AWMark Score: 7400 AWMarks
Graphics Score: 5981 Points
CPU Score: 25695 Points
Graphics Test 1 - Jane Nash: 17 FPS
Graphics Test 2 - New Calico: 17 FPS
CPU Test 1 - AI Test: 1036 Plans/S
CPU Test 2 - Physics: 97 Steps/S
Feature Test 1 - Texture Fill: 683 FPS
Feature Test 2 - Color Fill: 3 FPS
Feature Test 3 - POM: 24 FPS
Feature Test 4 - GPU Cloth: 12 FPS
Feature Test 5 - GPU Particles: 15 FPS
Feature Test 6 - Perlin Noise: 23 FPS

 

Never mind.. I was talking about the newer M17X-R2.
I've never owned a M17X-R1. Maybe someone else can help you.

 

anyone please!?

Im really getting suicede-thoughts here!!

 

Hit the button to the far right of the touch menu and it shoud ask you to restart or something after switching GPU's. The button looks like a speedometer. Then restart and that might fix it. If not restart, enter BIOS and then turn of the integrated graphics in the bios menu. Then report back here and maybe somone else can have more suggestions. I never had nvidia cards so I don't know. But try the first suggestions.

P.S. before doing anything stupid, can you mail me your laptop?

 

"BIOS Information

BIOS_Manufacturer: Alienware
BIOS_Name: Ver A02 1.00PARTTBLZ
BIOS_Version1: A02
BIOS_Version2: ALWARE - 6040000 "

I noticed that your M17x BIOS is still A02.

you might want to upgrade it to version A03, I know for sure it solved a bunch of problems for my M17X, and maybe after that you could try and play with stealth and other features.

it is critical that you upgrade your BIOS first!

but do it carefully! do not do anything while it's updating. leave the laptop alone while the BIOS is flashing or you might brick or corrupt your system (not recommended)

here's a link to the download: http://support.dell.com/support/dow...typeid=-1&dateid=-1&formatid=-1&fileid=372828

good luck!

 

Okay.. The stealth mode thing actually worked!!!

Thank God! And thanks! Alot!

Now... because i reinstalled driver & tried such many things i now respawned my com to get it back as it was.

Im currently downloadning the bios upgrade, so thats my next.

But now when i press the speedomoeter nothing happens? When i press volume up and down buttons, the volume goes up and down, but i dont get any picture on the screen either? dont know what i did before to get that?

Also when i enter the command center the only option i have is FX, there is no other choices?

Ive tried reinstall command center but it dos not help?

 

ank God! And thanks! Alot!

Now... because i reinstalled driver & tried such many things i now respawned my com to get it back as it was.

Im currently downloadning the bios upgrade, so thats my next.

But now when i press the speedomoeter nothing happens? When i press volume up and down buttons, the volume goes up and down, but i dont get any picture on the screen either? dont know what i did before to get that?

Also when i enter the command center the only option i have is FX, there is no other choices?

Ive tried reinstall command center but it dos not help?

1 more thing.

Just tried to update the bios.

Run the program, but when it got to the actually flashing of the bios, it just stopped, and gave me the warning that the program stopped working?

Anything i do wrong? you are supposed to run this from W7 rigth?

 

Try restarting. If it says A03 on the BIOS screen then it did infact load. If it's not much trouble, I'd do a respawn from the respawn partition after another restart. Then when it's done your systen will return to the state it was when you pulled it out of the box. At this point you will probably have to turn stealth mode back off. Then I think you'll be good to go. You'll also have to reinstall your games and any data that you previously installed.

 

I needed to run it as an admin, tahts why


Okay.. Everything seemes to work now.. thats really great.. Now i can feel the power this machine has

But still got one problem..

My command center still only shows the FX icon. The rest of the option are not there and has never been since i opened this machine up? even thougt i reinstalled it nothing happends ?

 

Great to hear you got it running as it should, not sure on the command center issue though. Try uninstalling it and then reinstalling it off your disks or you can download it here from the dell site

 

Tried that now.. I did not helped .. I dont know what's wrong here!

am i missing anything important bu not having a full control center?

Anyway im so glad i got it all up & running..

Thank you thank you thank you

 

No prob, I don't think your missing anything really. I never used alien sense. The facial recongnition login feature. I pretty much just used it top play with the purty lights.

 

mmm purty lights.... i NEED SHINY! SHINY NOW!!!

 

The lights i got.. and hell yeah, nerdy but nice

Aliensense is also running on my system, and works most of the times.. But it aint a choice in the command center..?

I just tried the game call of duty 4 on the alienware. And it feels like its loading alot of times in the game?

I should nok be like that. When its done loading its going perfectly, but its all the time, like every 2 minut its loading or something cuz the game aint running weel..

Do you get what i mean? Maybe i set womething wrong?

Is there any way to set it your best or is it normal? I don not feel that way you know?

 

you probably got the fx lite

download the command center from dell selecting the english filter and reinstall it to get the full version

 

Im about to download it now. so ill see!

Do i understand et proberly when i say that the reason why my call of duty game is running slow has something to do with the bios? And that i really cant do anything about it?

Read the stuttering on m17x thread, and as i see as the conclusion you really cant do anything about it? or am i wrong about this?

My english aint that well, so sometimes i have a hard time understanding it all

Thanks for your help ones again!

 

internet and opening windows shouldnt be slow in stealth mode.

 

What is your setup? What specs are you running CPU/GPU wise? And what COD? MW2?

 

His setup is on the first page. Did not mention display driver.

Nick, I know you were able to resolve the stealth mode, but take a look at the following AW KB Articles. This will help to clarify things...

• What is HybridSLI?
  
• What is Stealth Mode?
  
• Why is my Alienware M17x mobile system not detecting its discrete video card(s)?

Concerning slowness/poor performance in-game, see my post here:
How to install/reinstall 186.82 for the M17x R1 and update current SLI Profiles - using this same process, all of my games including COD:MW2 were running without issue.

For the Command Center - be aware that it is buggy with W7 and not all of it shows up. I believe the only part of it which actually does work is AlienFX (the lights). Not sure as I have chosen to stay away from W7 for now.

Also, you mentioned the volume keys and not seeing the 'picture'. This requires the Alienware OSD (Onscreen Display) driver/software be installed. It can be found here:
ftp://ftp.us.dell.com/app/R240771.exe

 

Batboy:

I now did all that you said. Reinstalled nvidia graphic driver and read about hybridSli og stealth.

I went into call of duty 4, and it helped a little bit. It aint that bad as before. But it still stutters often, but not for so long time as before.

Hybrid Sli is on, and the same with the stealth mode.. I should be running on full power here..

My graphic card is 2 X geforce gtx 280m.

Am i missing anything here? it should nok stutter at all should it?

 

I have now been testing call of duty 4 for a while now. And it seems like the big loading thing is gone now.. But it is stuttering a little bit every 4 - 5 second. Its very little but it is enough to ruin the gameplay.

I have also noticed that when i playback on youtube ect, it is also stuttering a little bit. Like the music slows down just for a short while? Dont know if these things are connected somehow?

 

Sounds like it's time to get on the phone and let dell know about it. They might try and give you new nvidia cards, but recommend to them that you'd like the ATI cards.

 

Disable Hybrid Graphics AND Integrated Graphics in the BIOS. See if that helps.

As I mentioned, I had no issues at all with MW2. I was actually amazed as the game is stunning in terms of graphics.

The stuttering in audio you may be having in youtube videos could be the DPC Latency issue which is going to exist until Dell addresses the problem.

 

Okay. it seems like disabling both hybrid and intergrated in the bios was the answer. Its almost totally gone, and the rest is to live with

Im not quite sure what happends when i disable them both.
Noticed that my computer now only detecs the two discrete card my 2 Xtx 280m, and that the intergrated is gone.

What it's good fore i dont know, but it helped

Thx alot!

I read in another forum that turning of alienface reg. could help on the stuttering in youtube, but dont know about that. it seems like i cant turn it off since i cant enter it in command mode "my previos problem with command center". But it aint that important for me, the most important is the game and that im satisfeid and THAT i am.. Thx alot again

 

Well, with HybridSLI its touch and go. From what I have experienced, some games are fine while others just seem to choke out - I blame the display driver for this (still needs work). Having Hybrid SLI AND Integrated Graphics enabled in the BIOS will keep the 9400M G Integrated GPU alive - what this is good for is battery time and a lot of it.

Needless to say, keep in mind, if you happen to boot up on battery power only you will be greeted with a nice BIOS Beep and message stating you are on battery and the integrated GPU is going to be made active. This is fine.

When you return to AC Power, be sure to boot back into the BIOS and kill both Integrated Graphics and HybridSLI.

If you are on AC and move to battery without a Reboot, you will not switch automatically to the 9400 since you have disabled the two options. Just so you know as I am sure it will come up. Pain in the rear - but it is what seems to work best with the M17x R1 and NV GPUs.

I need to put together a main post here on NBR detailing my process for maximizing performance of the M17x R1 and reducing/eliminating DPC Latency audio stutter. I'll do this when I have some free time - for now, all of the info can be found via my signature link.

 

have you also updated your SLI profiles, I had the same issue with this game(MW2) where it would slow down then I updated the profiles now it runs very smooth. I agree with bat its a gourgeous game by the way and the action is real smooth.

 

yeah i updatedet the Sli and after that it helped me alot

Batboy: Thx fore your time.. that helped me all the way without to much pain..

 

No problem. Glad its all sorted out!

Regarding my SLI Mod, NV released another update a few days ago. The update includes a Mass Effect II SLI Profile change which I will add later today. You can use the NVIDIA Update but keep in mind it includes a bunch of items which don't need to be there (Sidebar, Microsoft Office, etc.).

 

On the update page it says it should run with driver 195.62? Should i install that driver or keep the 186.82 as you recommended in your other thread?

regarding the first sli update you had ind your other thread explaining how to update drivers.

When i dobbelclicket a little window popped up. But it went so fast that i did' not even got to see what was on it.

Can i be sure that it has update? cuz i did not get any feedback from it. And for what i read i should not have to move i t anywere. Just open it from were it was downloaded right?