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    Alienware M17x in Canada

    Discussion in 'Alienware' started by Gauthijm, Aug 11, 2009.

  1. Gauthijm

    Gauthijm Notebook Guru

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    Anyone found any deals here for this Box

    the US had a super deal of a free upgrade to dual 280M's AND the Q9000 Quad core chip

    Dell Canada was hosing it's customers here and charging +$ 1,000 extra for those 2 options here. No discounts anywhere on it's website

    When I called them, they said to me "the website has the best price, we cannot even give you $ 50 on a 3000$ + config ... Riiiiight.

    And Dell wonders why it's losing marketshare in the market all the time; geeez, I wonder why...

    Anyways. anyone in Canada got a good deal or do I have to wait, if ever, if they'll ever wake up?

    Thx in advance to all
    thx for listening to my rant, here's hoping someone got a good deal that they can share, because I sure cannot find one....

    take care
    Jean
    Jean
     
    Gauthijm, Aug 11, 2009
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  2. Gauthijm

    Gauthijm Notebook Guru

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    SO considering the speed this has sunk down the threads, is it just plain nothing to say on it and I am stuck ?

    TC
    J
     
    Gauthijm, Aug 11, 2009
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  3. Geby

    Geby Notebook Consultant

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    No, I ordered mine w/o coupons and just complained and got 10% + $75 Dollars off.
     
    Geby, Aug 11, 2009
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  4. ryujin

    ryujin 2B or not 2B

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    seems your seeking a pat on the back or some such comfort from people that have no way of assisting you.
    we here at NBR AW forums cannot call dell.ca and tell them to price match...
    your best bet is to continue to look at the dell.ca site each day for changes and offers.
    your next bet is to have a handfull of various prices and offers from other retailers/sites and talk with a supervisor and discuss opportunities for price matching.
    but remember: be polite and professional, even if they cant do anything for you.
     
    ryujin, Aug 11, 2009
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  5. sleey0

    sleey0 R.I.P. AW Side Topics

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    Or you can find a friend in the US :)
     
    sleey0, Aug 11, 2009
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  6. Gauthijm

    Gauthijm Notebook Guru

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    Did you ask for a supervisor 1st off the bat, as is it only them that can do this?

    And now, I don't want a pat on the back of sympathy, I was looking for advice such as this, about what I could do to change this
    Sheesh, had a bad day Ryujin ?

    Anybody else has any advice, I do HATE the fact I have to try to beat them into submission, to give me even a portion of what they've already offered in teh US

    thx again geby & sleey0

    TC
    J
     
    Gauthijm, Aug 12, 2009
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  7. Geby

    Geby Notebook Consultant

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    You know the Dell cust. support in Canada is a really big joke, its garbage. I had to yell at 400 Indian employees to get what i wanted. They are useless. I have a notepad with at least 11 different numbers that I've been transferred to. Any support from now on, i just look thru the forum or just do it myself. It's not worth the 2 hour calls and then get transferred to a non-existent number in the end.
     
    Geby, Aug 12, 2009
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  8. airplaneman

    airplaneman Notebook Deity

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    I know what you mean, they are absolutely retarded..once I called the tech support, they transferred me to the m17x support line and it turns out I got to the American sales department! They really need to get their together...
     
    airplaneman, Aug 12, 2009
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  9. lordqarlyn

    lordqarlyn Global Biz Consultant

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    LOL....aw, don't be too hard on them. They are only told to read scripts and aren't given much leeway to do anything. I fault the companies (its not just Dell outsourcing to India) for not training the CS staff to think independently, develop problem solving skills, taking initiative, etc....They just hired script readers and paid them dirt cheap, thinking that's gonna solve everything....
     
    lordqarlyn, Aug 12, 2009
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