The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Alienware M9750 + Windows 7 disk wont read

    Discussion in 'Alienware' started by simonmpoulton, Oct 24, 2009.

  1. simonmpoulton

    simonmpoulton Notebook Deity

    Reputations:
    158
    Messages:
    1,004
    Likes Received:
    37
    Trophy Points:
    66
    Hi there guys,
    Wondering if you can help me with this one, just received my official copy of Windows 7 Pro and trying to install it on my M9750. For some reason my DVD drive refuses to read the disk i've tried both 32 and 64 bit disks, when i put the disk in it spins for a little while and then the light goes off and Windows explorer says please insert a disk into drive D:....
    Thinking I might have got a duff set of disks I tried with my friends copy it couldnt read his either and my disks worked fine in his computer. I've got the Optiarc AD-5540A drive and it reads all other disks i throw at it perfectly.
    Anyone have any suggestions? Should I try to get Alienware to replace my drive or do you think they will say theres nothing wrong with it as it reads the other disks?
     
    simonmpoulton, Oct 24, 2009
    #1
  2. GabeZ

    GabeZ Information Technology

    Reputations:
    388
    Messages:
    876
    Likes Received:
    0
    Trophy Points:
    30
    Hi simonmpoulton,
    First I would try and see if it reads other applications/cds/dvds. If so, you most likely have an issue with your drive firmware. I would check the support section of Alienware's website (most likely My Hive), and see if there's a firmware update available.

    Thanks,
    Gabe
     
    GabeZ, Oct 24, 2009
    #2