Alienware No Improvement

I have been trying to order a SIMPLE GIFT CARD for my husband so he can get an Alienware Computer.

It is stuck in "Phase 2" of their status page and when I call they say the status page is not working properly.

They assured me though that my GIFT CARD was printed last Wednesday, June 5th, 2008, and will be shipped the next day. I would also get an email that it would be shipped. No email as of today so I called.

The excuse:

"We have been real busy with GIFT CARDS because of the current "Back to School" special?"

BACK TO SCHOOL? My kids just got out of school last week for summer vacation!

How can a gift card take this long? My credit card has already been billed but no product yet.

God help me when we order the laptop! It may take even longer, were just trying to beat the deadline and get one with Windows XP.

 

They may be preprinting them. But yeah, I agree, the last thing they should be backordered on is gift cards...

 

I am not surprised.

 

Not that Alienware gives a ****, but I am going to cancel this order and get something else.

To many horror stories on the AW systems to make me comfortable.

 

Happy_Hamer,

We apologize for the inconvenience. If you would still like assistance, I'd gladly check on your order for you. Feel free to message me your order number and/or email.

 

your joking. it hasnt even reached the production line yet.

why would it even need to go anywhere near the phase game page.
you purchase
they dispatch

 

Just like the Alienware Customer Care department, I cannot send you a PM, you have it disabled

 

Order number

REMOVED

 

Yeah that is extremely ridiculous lol.

But the back-to-school is referring to college kids. Apparently some people have parents who will buy them AW gift cards or a laptop like that for going off to school.

 

Phase 2: (Billing)
Your order has been validated and is waiting payment processing. While in this stage we are confirming any credit card and/or payment information for security purposes. Please understand that this phase is necessary as it will protect you the customer from any fraudulent transactions. We observe very strict security guidelines and hope you will appreciate our efforts. Note: Your method of payment and other factors may influence how quickly we can build your PC.

my credit card has been billed, I will have a payment do before the GIFT CARD is even here.

I mean really, it is a GIFT CARD! Print it, validate it, send it. This is not a computer that has to be built.

I can buy a god damn gift card for Applebees while in line at Wal-Mart and leave with a valid card in less than 5 minutes.

A GIFT CARD!

 

Alienware takes great pride in building our systems, as our motto reflects, "build it as if it were your own."

They are making sure the card has no imperfections.

 

James, my apology, I guess as a forum newbie I cannot send a PM to anyone.

 

@Happy - I think PM's are temporarily disabled because I cannot send one to you either.

 

Hahahaha I just noticed the shiny black avator you have James lol no offence mate but its a tad ironic.

 

YEAH

kinda reminds me of someone sneaking/peaking around the corner........................Hopping not to be caught !!!!!!!!!!!

 

Thanks for the follow up James

It is 6 pm CST and 7 pm Alienware time, their Customer CareLESS department has gone home for the day.

No replies, no emails, no phone calls, and best of all NO GIFT CARD! NO SH!T

Now the 24 hour sales people, USELESS, cannot cancel my order because thats a Customer Care issue and that department is closed.

What good is 24 hour sales for this company? It doesnt speed up any process.

 

maybe it is a blessing in disguise so that you don't buy a brand new laptop with a last generation OS. Get vista, that's what it's made for...

 

Why would I buy anything from them with this kind of NON SERVICE?

At this point it does not matter if it is Windows 2010 Extreme Service Pack

 

wait till you actually order a laptop, thats where the nightmares begin

 

I wish you well Happy_Hamer. I hope you have better dealing with alienware then I did.

I agree with you HaloGod2007. Alienware been crazy. It seems I know more then the techs do.

Looks are cool and so on. But Quality is what counts. I learn the hard way.

I also think Reviews should show both sides.

 

Happy I would take a lesson from everyone here and STAY AWAY from the M15X fiasco.

And it doesn't surprise me at all about the Careless Department. I canceled my Second system back in early May. Guess what still have not receive my funds back on my CC. Giving these wankers till friday if nothing happens, it's back to the BBB and then I will pay an old friend a visit. Who just happens ot be a corporate lawyer for a major oil company. I will ask him to politely write me a nice letter to send off to you find folks at AW. I wonder if I can just charge them interest on the money they Borrowed. Yes I did say borrowed, because I sure as heck never got anything in return. Not even the courtesy of a wrap around LMAO. Although they have had my funds since January, adn they still have not reimbursed me for the shipping cost.

 

damn that sucks man sorry to hear about your bad experience

 

WTF! youve still not got your money back, that is just outrageous.
i returned mine on the 27th may and it arrived by air the next day. they said they didnt receive it until saturday 31st (i didnt think they worked saturdays).
rang on tuesday and they said the money has been credited to my debit card. 2 days later and its still not there. i think once again its a case of them telling you what you want to hear just to get you off their back.
waiting as long as you i would be on the phone every day.
good luck newfie.

 

Got money today, and guess what it was 3878, I paid 4037. So now I am still fighting for my FULL REFUND plus My shipping.

They are claiming it was the US to Canadian Exchange. Well I didn't buy my system from the US website I bought it from the Canadian WEBSITE in canadian Funds.

Still waiting for a reply to that. So hopefully I will get a response soon enough.

 

sorry to hear that AW is not through with you NEW.

 

At least they didn`t charge you the 15% ...

 

OR DID THEY???

 

Well I have it all in writing regarding the full refund. Also they still have not compensated me for the $200 shipping cost.

Hoping I will hear something tomorrow.

If not monday will be another call to AW. This is just getting ridiculous.

 

Good luck newfiejudd. I hope AW gets this straightened out for you.

 

Sometimes I wonder if I'm the only person who's ever had a good experience. Flawless machine, good customer service..

 

there are a lot of happy customers out their Shalamar who dont visit us anymore on the forum as they have perfect machines and are gaming the borrox out of it.
that is why most computer forums are so one sided.

 

The thing that worries me is that a lot of the people who bought them on here were members of the forum before they had them so they didn't join because of technical errors. Most of them seemed to have issues with the ones they ordered, which makes me bring into question the odds of getting a decent one.

 

My sister has an m15x, which I've been able to use for a few days. She's had the same experience as you. No problems with her machine, and only positive experiences with the AW staff. I think a lot of contented customers aren't lurking around on the forums. Maybe they're too busy playing with their new machines! Glad you love yours.

 

yea ive been playing age of conan nonstop pretty much with my machine*level 62 in 8 days gimped class ftl :S*
i love my m15x and i am EXTREMELY lucky i got a non piece of crap one because otherwise, i know that i for one would NOT have the patience to deal with this company

 

The first Area51-m (766) I purchased was flawless and worked every day with no trouble for 5 years never even had to call CS or TS

Now I decided to upgrade to the M17x and had nothing but trouble and I haven't even received the machine yet. I think its ridiculous to release a product and then not have parts to actually build it If the delay was for testing they should have done that before they actually released the machine rather than keep their customers waiting for months but anyhoo..

 

I'm also one of the few who didn't get a "lemon." Crysis, Cod4, Gears of War all run flawless on my m15x. That's why I'm not here on the forums too often... I don't feel the need to.