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    Alienware R4 17 swollen battery

    Discussion in 'Alienware' started by Hyperion7th, Nov 3, 2019.

  1. Hyperion7th

    Hyperion7th Notebook Enthusiast

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    I noticed a slight bulge on the keyboard of the laptop and decided to open it up to see what happened.

    https://imgur.com/gallery/BXO6NO4

    My warranty expired last year (I got the laptop in 2017).
    Is it bad? Harmful? Should I send it back to Dell?What should I do?
     
    Hyperion7th, Nov 3, 2019
    #1
  2. Reciever

    Reciever D! For Dragon!

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    Thats a potential fire hazard, replace as soon as possible.
     
    Reciever, Nov 3, 2019
    #2
    Wes of StarArmy, Papusan, MogRules and 2 others like this.
  3. custom90gt

    custom90gt Doc Mod Super Moderator

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    Contact dell, they may replace it for free if you push them enough. I wouldn't use it like that.
     
    custom90gt, Nov 3, 2019
    #3
    Papusan and M18x-oldie like this.
  4. MogRules

    MogRules Notebook Deity

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    Battery failure. Get it out of there and recycle it ASAP. Unfortunately this is becoming a pretty common scene across all brands, the battery type is to blame.

    You can try and contact Dell but I seriously doubt they will do anything about it as batteries are only warrantied for a year. You can look at the part number on the battery and find a replacement on eBay or through parts-people or from Dell themselves. Your looking about $100 CAD for a new one.
     
    MogRules, Nov 9, 2019
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    Wes of StarArmy likes this.
  5. rinneh

    rinneh Notebook Prophet

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    What where the conditions for this to happen? Was it discharged fully a couple of times (normally the main trigger for this to happen).

    Remove it, and call Alienware and complain that it is a hazard and they should take repsonsibility. Paste photos on their social media and I am sure you can get a new one out of it.
     
    rinneh, Nov 11, 2019
    #5
  6. Hyperion7th

    Hyperion7th Notebook Enthusiast

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    Alright so I bought a new battery on eBay and replaced the old one. It seems to be working fine for now.

    Do any of y’all have suggestions or precautions I should take with the battery so it doesn’t swell like the other one?
     
    Hyperion7th, Dec 20, 2019
    #6