Alienware Sales had gone up due to M17X popularity ...

Alienware Sales had gone up due to M17X popularity ...

I have noticed the M17X became very popular due to Dell's input which had a remarkable positive outcome.

I think Dell will be the key role player to reviving Alienware's reputation from poor customer service to excellent quality computers.

However many customers are left feeling a little upset due to poor customer service from both Dell and Alienware. If you require proper service Dell/Alienware encourage you to pay for it.

Is this a sign of money making? It started a few years ago when large retail chain stores and outlets are seeking extra profit by promoting warranties. It looks like they are now promoting and encouraging you to pay for customer service which consequently was supposed to be part and parcel of all purchased items.

It wont be too long now before they will charge you extra money to talk to courteous company receptionists.

Ummm I wonder what's next???? Maybe the Alienware Club Master Card, if you apply now you will not only get to buy extra expensive items but you will also be part of "I Feel Special" Alienware Club. Furthermore you will be treated courteously on the phone, plus you will get proper customer care, and who knows maybe a trip to the Alienware Factory in China !!!

 

Can you provide link to show that Alienware sales have gone up significantly and that it's related to the launch the Dell/AW M17X.

 

Hi

I love your thread excellent satire...

+rep

 

If anything, Dell is turning Alienware from a boutique, overpriced high-end brand with average to above average customer service, to a competitively priced high-end brand with subpar service.

In order to recieve good customer service, you need to pay for good customer service. When Alienware was selling $2000 laptops at $4000, they could afford to offer the customer good service, now that they're selling $1500 laptops at $1600, their service is like that of the majority of laptop manufacturers - mediocre to downright bad.

People go on and on about how horrible service is, but when it comes down to the bottom line, the vast majority of people choose cost over service. Like the old adage, you get to pick two of the following: good product, good service, good price.

And as for the "I Feel Special" Alienware Club? Well, that's what the giant freaking skull on the front of your laptop signifies. Though the good thing is, it's better than what it used to signify - "My daddy's rich and I think I'm cool".

 

You definitely speak the truth here.

+Rep

 

What you are saying is there is a correlation between higher price and better customer service?

You could be right because if you buy a Ferrari the customer service will be much better as well as a higher schedule repair fees.

Shame though because you spend $3999 for M17x you will no longer get good service. Expect more ring around with the Indian Call Centre everyone

Of course you assumed we all got good proper service when we bought other products directly from Alienware.

Now this mean half what you said was true. Going by indications from this forum I'd say a lot of people were very highly dissatisfied with Alienware Customer Service prior to Dell takeover.

I spoke to a few Dell Rep, they said they didn't want to be seen going down the road of over charging.

I support Dell their products are competitive and they excite your wanting.

 

Yes, generally, there is a correlation between higher price and better service. But what I'm trying to say is that if you want service, you need to pay for it, not that the item in question has to be expensive. For example, I can provide excellent customer service selling pencils - but that's only if you're willing to pay $100 a pencil. Heck, I'd offer a free mail-in sharpening service if you wanted.

See, here's the thing - if this were the old Alienware, you'd be paying $18,000 for that loaded m17x. And no, I didn't add on an extra 0 on accident.

 

yeah mate you are right,

I was on the Aussie Alienware Site they are still charging $15,000 fully loaded M15x hahahaha.

I got me M17x for only around $6000 fully loaded. Lol I feel sorry for the sucker that buy the M15x from Australian Alienware. And guess what me bloody M17x is way better than the M15x.

 

Honestly, if you want good customer service, purchase "My Tech Team" - its still cheaper to grab an M17x and get My Tech Team and have American techs than it would be if Alienware was still selling a 4k laptop for 10k.

 

Alienware *used to* have good phone support not sure now but a few weeks ago it was still fine for me. Thing that bugged me about alienware was having to send in my machines rather than having a tech come to my house like dell can do if you pay for it now that is an option. Personally I've always prefered to pay top dollar for a solid product and excellent service. Even if it means saving for awhile or waiting longer before replacing.

 

I actually always buy complete care with Dell laptops because if I ever get a lemon and they just want to repair it I can say that "something happened" to the laptop and get a new one...I hate their tech support over the phone.

What makes Dell popular is their prices and the number of models. That and their large corporate customers who get treated most of the time much better than the average Joe.

I personally think Dell tech support is below average and I won't even start on the tech support call center in India. Here's an interesting read:

http://www.laptopmag.com/mobile-life/tech-support-showdown-2009.aspx?page=6

 

any one who argues the M17x has not increased AW sales i s retarded

any one who argues Dell is not increasing their sales is retarded and blind

i don't need a financial report to see that .... AW section on here has grow ALOT since the M17x ....

 

Hope all is well with it now...

Truth is that although an excellent machine, there's really nothing that looks as good as the new M17x in the gaming laptop crowd. Actually if one gets past looks there's Clevo, Sager etc machines that can be configured for less money and have even better performance...trouble is that they are ugly or very cheap looking

Yes...I can't keep a laptop for years if I think it's ugly

If I get a bad M17x, it's exchange time or it gets an "accident"

 

I phoned Alienware to change an order. I bought an an M17x but I now want the SLi config. (Order is isnt due to arrive for a while). I got the menu and then that ominous ring tone that lets you know you being routed to some where cheap.

A receptionist answers, 'may I take customer number', then I'm directed to sales. 'Customer number please' ----> to Customer support. 'Customer number pls', (Im trying to speak here but am cut off). The technical support comes on. I explain to them the situation. He places me on hold. Then, the line goes dead.

It looks like the Alien Mothership has crashed some where near New Delhi and went down with all hands.

BTW, I have tried again, and got a Sales person who tried to sell me a different machine with the promise that I'll be reimbursed for the first, in a couple of weeks. Hmmm.

 

At least Americans are much more luckier than others. I believe if you are in Australia you have 2 choices:

1) Buy direct from Australian Alienware and get really really very very ripped off on top of that you will get Chinese answering the phone with very broken english and they all sounded like they have not slept in 4 weeks.

or

2) Get very affordable Alienware from Dell but you'd get Indians that couldn't afford to live and have never seen a computer in their life time giving you hell.

Which choice would you take? 1 or 2?

I'd rather take the rude Indians that have not eaten a meal for 4 weeks nor seen a computer in their life time over the Chinese that never slept and are always ready to rip you off like the revenge of the UK invasion and influence over Hong Kong.

I still dont understand, for the life of me, why they used chinese (that couldn't even read nor write english) install softwares on our computers? Answer: easy just look at the results of all Alienware Computers with non working software/OS - lag and stutters as well as either BSOD or Black Screen of Death.

Overall i love the Alienware M17x but I do not like the service nor the way software were incompetently installed on our computers.

 

I'm actually sad for the Indians and have nothing against them. It's Dell I don't like.

 

Hey people dont forget the reasons why Indians are like that is simply because they dont have the choice to know what it is like to be in your shoes so they wont and will never understand what you are going through.

Most of them could hardly afford to buy fruit to eat and most of them dont even have a house. They cant afford computers and will never be able to afford one.

The price of your laptop is 10 year wages for them. So they will never understand what it is like to be a frustrated customer.

That's why Dell used them - CHEAP LABOUR.

In the world of competitive computer prices the only way to make money is to save money.

At least in the US of A you have a choice of paying for better service - this however is not available in other countries. Count yourself lucky you are not from Australia. Australian Alienware are Chinese rip off merchant

 

Alien Girl or Jade Raymond going from your avatar. I wouldnt call £2000+ for an entry level laptop cheap. Glad the recession hasnt hit your shores.

 

There is no recession in Australia. I only bought it because it looks so damn sexy besides that it's $10,000 cheaper than Alienware Australia.


Currently an M15x direct from Alienware Australia owned by the Chinese cost $10,000 (you dont even get M17x Extreme CPU nor SLI M280)
However at Dell Australia Direct the M17x fully loaded is $7887.

That's the main reason why Dell M17x is selling like hot cakes in Australia.

 

they are all installed the same way from the same image

 

You usually write constructive post but this one is frankly stupid. I am the only one that mentioned proof of increased sales therefore I take it personally.

Of course AW greatly increased their sales with the M17X, heck they got all the sales from the XPS line that does not exist anymore. What I'd like to see is to what extend they have increased their sales. If it's less than 10% than no it is not a success...

We need numbers to evaluate the true picture of the Dell / AW venture and insulting questions on actual number or where to get them is certainly not going to make the debate more interesting.

So here I go again: please provide a report with the numbers for AW so we can see how good of a success is the Dell / AW venture.


Why are those numbers so important???

HERE IS WHY! Apple has 91% market share on PC $1000 or more


I hate Apple...

 

Yeah, screw financial reports that state that revenues from laptop sales have dropped 21%. Implications from NBR forum activity is the real measurement of a company.

http://online.wsj.com/article/BT-CO-20090827-716359.html

 

WHAT? I mean I knew Apple had a stranglehold on the nations youth going along with what Soviet said in the other thread with my University too being infested with Apple users but that statistic is just insane. I mean I can't even imagine how much that company makes in pure profit off of inferior technology, no wonder the few people I know who work for Apple have such comfy and well salaried jobs.
@Lith, we're more curious about what specifically ALienware's sales are from last year, although I'm not even sure you can get those statistics anymore as reporters may incorporate any AW sales completely into DELL laptop sales now.

 

The only reasons why Apple Macbook Pro is so pop is that it's hip coupled with all the trendy sexy Iphone 3G/Ipod Touch Me 2 all the kids are crazed over this trend. (Slim line Glass and Uni body All Aluminum is the trend)

Dell is going to take over the gaming world with Dellware M17x and it's new M15x.

I think Dell is trying to get rid of Australian Alienware and UK Alienware when their contracts run out.

Australia Alienware is a huge embarrassment for Dell I think they will be axed as soon as their contract runs out.

Australia Alienware refused to advertised Dell's M17x on their website and denies all existence of the Dell M17x.

Wow i just did a price comparison of Dell M17x vs Alienware Australia M15x. The M15x is over $10,000 where as the Dell M17x is only $6000 (this price includes Sli M280 and Extreme CPU). How do you figure this one? Good one Alienware Austraila. Dell is definitely pushing Alienware Australia out of business (interesting).

M17x has definitely sky rocketed in sales just look at the Owner's Lounge and Order thread... so many posts on those threads alone indicates huge interests in the M17x. Good work Dell keep up your great input we love you.

Frankly speaking I think Dell is doing a great job exploiting the Indians and Chinese in the third world country with excellent paying jobs and employment at the cost of Customer Focus.

Evidently there is no strong correlation between profit and customer focus.

 

Very True GB,

You dont have an Alienware shop to walk into and browse their inventory, you have to order all alienware from Australia via their website so why not just take them out of the way and order it directly from dell.

Smart move from Dell, judging by the things Alienware Australia did to their customers they must be on drugs to treat their customers like that. If this was my business i would never treat my customers they way Australia Alienware is going about it.

This thread http://forum.notebookreview.com/showthread.php?t=386837 has over 4600 posts and over 110,000 views and another thread http://forum.notebookreview.com/showthread.php?t=385557 has almost 10,000 posts and over 260,000 views. Both threads clearly indicate high interests in the M17x alone.

Wont be too long Dell will also get rid of Alienware USA and make themselves 1 singular central base company as www.dell.com where you could order directly.

Furthermore Dell wont be dodging customer with closed moderated forum such as Official Alienware forum where they delete posts of genuine concerned customers. They also moderate your posts to the extent where they will read your posts first and approve it before your posts will get seen by the forum users . You cant even tell if the product is good or bad because they wont let you enter the forum.( Bells ringing here - dodgy company at work)

We are so lucky Dell took over, they are getting rid of over pricing and dodgy forum moderation. There is only one thing left in Dell's formula - and that is to bring their customer focus to an acceptable level where they will be able to maintain repeat and referral business.

Dell's formula as it stands:

products - spending - competition = profit(s)


Key to success is:

Excellent Products + technology investment + good customer focus + repeat and referrals + fishing for customers in the same pond as well as new ponds = excellent longevity profits.

 

I feel a little stupid after reading your posts. Not only are your claims uneducated and void of any facts or other data whatsoever, but full of misconceptions based on ignorant stereotypes. I understand as customers you may be frustrated when it's hard to obtain service, but I don't see how you can make such accusations based on a single phone call with one of these reps.

I personally think these posts are truly outrageous and am surprised that the mods/admins are allowing such racial slurs on a forum of such high regard.

Duane

 

I actually love Apple computers They are great quality. The M17x is just excellent bit heavy.

 

Chaz has completed NBR's review of the M17x. It can be found HERE.

Additional Pictures and Videos can be found HERE.

 

plus you will get proper customer care, and who knows maybe a trip to the Alienware Factory in China...lol