The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Alienware Warranty Question?

    Discussion in 'Alienware' started by isasda66, Apr 15, 2015.

  1. isasda66

    isasda66 Newbie

    Reputations:
    0
    Messages:
    8
    Likes Received:
    0
    Trophy Points:
    5
    If I buy an AW15 with the 4k screen in the USA and go back home and if it fails
    will they send me a 4k screen in my home country or not since they dont have the 4k option here.

    Also is it worth spending so much knowing that I might not get an exact replacement and might have to downgrade to the 1080screen.
     
    isasda66, Apr 15, 2015
    #1
  2. steviejones133

    steviejones133 Notebook Nobel Laureate

    Reputations:
    7,172
    Messages:
    10,077
    Likes Received:
    1,122
    Trophy Points:
    581
    The warranty is on the specification you bought, so assuming you bought with a 4k screen and it fails, it is covered. Dells warranty is global or international. As for 'is it worth it?' - well, that's a personal choice.....if it's just the warranty side of things that concerns you, I wouldn't worry.
     
    steviejones133, Apr 16, 2015
    #2
  3. isasda66

    isasda66 Newbie

    Reputations:
    0
    Messages:
    8
    Likes Received:
    0
    Trophy Points:
    5
    Thanks I wasnt sure if it would be covered in India
     
    isasda66, Apr 16, 2015
    #3
  4. steviejones133

    steviejones133 Notebook Nobel Laureate

    Reputations:
    7,172
    Messages:
    10,077
    Likes Received:
    1,122
    Trophy Points:
    581
    If you are unsure, double check by calling Dell, but I'm pretty sure that your warranty will cover the original configuration regardless of where you are.
     
    steviejones133, Apr 16, 2015
    #4
  5. Alienware-Wasserman

    Alienware-Wasserman Company Representative

    Reputations:
    75
    Messages:
    194
    Likes Received:
    74
    Trophy Points:
    41
    *Waves*
    Hi,
    About the warranty.
    You would need to perform a Warranty Transfer to your home country.
    But bear in mind, there are some countries where we cannot ship or maintain the value of the warranty, mostly because we don't have the facilities, parts or knowledge for the techs to be able to replace the components or the entire monitor.

    If you want to have the monitor taken a look at or replaced, the monitor will have to be within the US and Canada borders at a proper house or business we're able to reach.

    Sorry about that!
     
    Alienware-Wasserman, Apr 16, 2015
    #5
    steviejones133 likes this.
  6. steviejones133

    steviejones133 Notebook Nobel Laureate

    Reputations:
    7,172
    Messages:
    10,077
    Likes Received:
    1,122
    Trophy Points:
    581
    Brilliant response! - straight from the "Horse's mouth" so to speak - can't get better than that reply from a Dell representative. + rep.
     
    steviejones133, Apr 16, 2015
    #6
    Alienware-Wasserman likes this.