Alienware Warranty in EU - 1 year?

Hi Guys,

I'm considering to pick up AW15. I was wondering how "Minimum 2 year warranty" ruling from EU applies to AW, since i saw that we need to pay extra cost for it on configuration site ( I guess this should be prohibited at first place)

Link EU Warranty Ruling: http://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm

Anyone got experience with this?

Cheers,

 

Actually what is written is : 1 year premium warranty, in Europe you have two years by law i think, in that case if someone denies this right to you do not hesitate to link him the ruling , because it wouldn't be legal.

 

Not really, Apple also just offers 1 year of warranty in most European countries. There is a general difference in the terms "warranty" and "guarantee" (at least in germany). You have 2 years of guarantee on that product, but that does not include any phone support or other services.

 

Loopholes in the law deserve to be exploited. If they don't want loopholes to exist then lawmakers need to do a better job of writing them instead of relying on the spirit or intentions of their poorly written codes and regulations. That said, sending them a link to the text and expecting them to jump all over giving away the second year of coverage is not a good plan. One would be foolish to expect anything less than a knock-down drag-out fight to get an exception on an individual basis. Life is complicated enough without having to make a federal case out of legal interpretation. Fighting that kind of battle alone is a losing proposition.

 

It's not a loophole it's crystal clear :
In EU, you have 2 years 'conformity' warranty : in french garantie légale de conformité that to sum it up states the following :

If your product within 2 years after buying it or ( receiving it after an order) does not run as advertised and/or is faulty because of a technical/software problem that you didn't cause for instance, the company HAS to fix it for you . The thing is that for this warranty to work technically you'll have to prove that you didn't cause the problem with the product and sometimes some charges will be at your expense : logistic fee, shipping fees. and other hidden clauses/vicious tricks can be easily applied by the manufacturer i think ^^.

It's sad to see that people thinks it's a loophole, it's our right, we pay and sacrifice so much for the European Union so let's have some of its benefits !! AND all websites/resellers will not directly mention it because they want to sell their 'premium mega uber' warranty, sometimes it's cool because in a breeze you have a replacement product while waiting for your laptop to get fixed, or sometimes on-site technicians etc. but don't forget your rights.

 

How so? Because of corruption in government and an abusive Robinhood welfare state? Shame on the EU for requiring that of its citizens.

How is that an entitlement? The whole world is a mess because of those things. Unfortunately, some of the imbeciles in US government think that foul approach to things is something to aspire to.

Laws that protect consumers from abuse and hold manufacturers accountable for not selling garbage are always a good thing no matter where one lives.

 

Norway have eg 5 years warranty on products intended to last 2 years or more. Aka almost all electronic like computers, computer parts, tv, radio and the like have 5 years free warranty!! The warranty length depends on every country's laws.