Alienware are slacking....

6-cell smartbay battery from Uk site has disappeared........................

 

maybe the whole option to buy the m15x should disappear too.. since they don't actually have it

me? bitter? just a tad..

 

Things just don't get any better...

 

the smart bay battery for america will delay your order by 28 days.

i dont think they are really slacking. at least they updated with a new customization option. the hardware bundle

 

yes because problems with AW's OEM suppliers should be blamed on AW and not the OEM's responsible for the delays.

 

ahhh yes.. defending AW and optimistic.. i was like that once.. 3 weeks ago.. i was happy then.. oh i miss it so..

:cry:

 

actually that was sarcasm

 

we have to blame alienware its bad stock management, dont release something until you can supply it!

on the other hand its genius for cashflow, considering they have had our money for over a month and not actually had to spend it on anything
thats good interest!

 

pheww! thought you were serious.. now, i don't have to hate you.

well.. i hate you a little less now, mr-i-ordered-mine-on-3rd-march-so-i'm-still-calm-and-should-be-able-to-get
-mine-around-the-estimated-shipping-date.

 

actually since i also ordered the battery the estimated shipping date is 4/28.
im a pretty patient person so i can actually stay calm until then but if they delay my order then i would probably go insane.

 

im really considering going for the silver...

 

Its funny. A power cable takes over a Month to resupply. You can get it in every electronics store around the corner.

Its mismanagement on AWs Side. In the End AW chooses his suppliers, AW gets the money and AW boasts itself to be the best.

I see it that way: I ordered early Feb, was promised my notebook at the end of Feb and now I have to wait until end of April. Thats two months late. Two months without a notebook. As a customer I can`t help feeling like I have been ripped off. If they hadn`t the parts in Europe to begin with, why did they start selling it? Ok, I admit we all have been practically screeming at AW to release it in EU but still...

Ahh...again ranting...

Paendrag

 

@ exiled - april?? now i feel bad. sorry to hear about that. but hey, who knows, maybe they'll pull out their thumbs out of their bums and send it to you sooner.

 

I think AW is not releasing the full config and skullcap because they want to sell us their overprice configuration.

 

I bought the M15x, which was my first and definitely the Last product I ever buy off alienware.

 

After reading everything, and considering the latest BS delays..... I'm ordering the m1730, just waiting for Dell to call me back. I know I know.. I hate the look of it. But I can have it in hand by the end of next week.

Alienware failed me. Maybe I'll buy a desktop from them.

 

nahh just build one...

 

I did find a nice case for that. Total build cost would be around 2 grand depending on the price of the new 9800 cards.

Check this out: http://www.newegg.com/Product/Product.aspx?Item=N82E16811112159

 

I do like my M15X and the smart bay battery is great but after dealing with AW customer service(worst of any company I have ever dealt with). I never in my life will buy anything direct from them again.

 

Yeah, reading stuff like that pushed me away. What a shame... they make such great looking products (which of course have the specs to match).

 

what the heck... everyone was screaming happy about the new m15x's and cuz of a few bump backs and bad customer service, you're switching? What kind of a person would do that I don't know. I do know i'm staying with the best computer in the world, alienware

 

Dude i'm not hating on my M15X its great but what I am hating on is the service that they give you. If you spend well over $2000 on something don't you think you deserve the best CS out there?

 

Well, Sir Travis there is a company making promises they don`t keep or are not able to keep. They charge premium prices and therefore you can expect premium product and customer service.

Lets say somebody bought the notebook and has a deadline at work to fulfill, which requires a functional, high-end notebook. He gets an estimated shipping date of end Feb. He adds to that date a safty-margin of two weeks, because something could go wrong always (quite generous in my opinion). Than he gets a n e-mail telling him his premium-priced piece of hardware will be TWO months late, not two weeks. What is he supposed to do? Right: He cancels order and gets another one.

Next point is:
There are a lot of faulty machines out there. Overheating, Underclocking and some minor bugs. I could live with some minor probs, but nor with a constantly underclocked system. This is completely speculation, but after a 200 point hardeware-check AND a stresstest of the system, there are still those who get crappy m15x`s. Maybe a minority, but I don`t want to be one of them.

There are really some points which could make you turn your back on them.

I myself am not so sure anymore if my product is really worth its money. I hope it is though.

Paendrag

 

I definitely agree.

After Alienware caving in to the constant pressure of the ZOMG!!! AW j00 must release it NAO!! crowd we should all switch to Macs because Alienware is a bad company and should have stocked three years worth of supplies first and not giving people false hopes about getting things shipped out 2 days after you order it.

 

Earlier they were shipping the smartbay batteries separately rather than delaying the system. The specific component related delays seem to vary quite a bit every few days. If it really turns out to be a month or two delay for these then they'll likely ship the notebook first and the battery later. That's assuming that they aren't delayed on multiple other parts (which I suspect is usually the case). If Alienware would be a little more forthcoming about the release dates of things (e.g. skullcap case, m17x, etc.) then they might lose a little in sales, but would more than make up for it in customer satisfaction.

 

Dont think they complain about few delays but take a look in the euro forum. They put out the m15 6 weeks ago and nobody got a single computer yet. The reason is we're waiting for parts... So they put out a computer without having ANY parts on stock (not even for 1 unit). Thats either bad management, theft or bad intentions.

PS I have a mac already

 

yes, that's true.. we europeans are having a bad time at the moment.. i mean, i wouldn't complain as much if the delays are due to them testing the machine and were not satisfied by them (i'd be more than happy to wait) but almost 4 weeks of just waiting for parts is what's pissing us off.. i don't think i'm buying anything from AW again..

 

Ive orderd the 6 cell smart bay bat.
Would this mean, later on when they start building my m15x, they will turn around and say oops no 6 cell bat for you ?


Its amust i was even thinking of ordering more smart bay bats,

 

Yes you can blame Alienware for their stock management, but do you really want to? They chose LG over every other screen company, because they make some of the best LCD's and a large delay was caused when one of their warehouses caught fire, do you want AW to suddenly chnage to Dell's suppliers? Who's screens are regularly a lottery on whether you get a rubbish one, or a good one? I wouldn't, yes you payed a premium price for a product and expect the best, but expecting the best means you sometimes have to wait. If you want it quick with no problems then go for Dell or some other company who have 5-6 OEM's for each part meaning delays aren't regular, but quality of components varies drasticly

 

Good point made. AW seems really to be picking only the best parts.

but still, waiting for 3 months for a NB sucks...

 

why is everybody so set with this stereotype of overpricing by alienware? have you actually thought about what theyre offering? the prices seem pretty damn good to me...

 

yeah I agree, it sucks to be waiting for a notebook, but most of the time you have 2 choices with a notebook

1. Pay Dell or a similar manufacturer to get a well priced laptop with ok-ish specs, but you basicly have a roll of the dice to whether you get a notebook that has bad quality control, or a bad lcd with lots of dead pixels or simply very bad contrast ratio/backlighting, you may get components that can fail quickly due to cheap OEM's being used, or very bad build quality, but its quick delivery and cheap and most breakages are covered under the warranty anyway but it could be going back and forth for fixing a lot.

2. OR you can pay a high price for an AW or Vadim or some other boutique manufacturer, that spends your exra money on getting the best OEM suppliers and usually only 1 OEM to a component to ensure all end products are the same quality, however using one OEM means delays can easily be caused by small problems anywhere in the supply chain, delivery can take a long time but 95% of the time you get a high quality product that works very well but you have to pay a premium for that.

There are ofcourse exceptions, but the above is true of most manufacturers, since you can get a fantastic notebook with Dell that will last years and perform very well and stand up to several knocks easily. However you can just as easily get the opposite since they use so many different OEM suppliers

 

I somewhat agree but not completely. I mean is true in some dells you can get a nice Lg or whatever screen and in some you get one that is a bit les bright and with a bit less vibrant colors but this doesn't mean that the quality is at random. All dell systems that I had worked their a** off and the occasional problems (some HDD issues) were quickly controled by their super customer support. I know that from brands like AW you know from the beginning what you're getting but that doesn't mean that on dell you roll any dice. If your system has problems they will fix it, send someone over or replace it.

 

As I said problems are covered under the warranty, but I really don't want to buy something that I have to send in to fix in under 6 months, although all manufacturers have certain batches or whatever that may be mroe prone to problems. I agree, Dell has worked hard to really up their customer image, and its worked well, since although they still use several OEM's for each component, you're much less likely to get a bad one, and at worst you probably get something 5% less good then the 'best parts'

 

dell and alienware both use quanta