The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Alienware m5550 power supply and warranty law

    Discussion in 'Alienware' started by A.T, Aug 29, 2008.

  1. A.T

    A.T Notebook Enthusiast

    Reputations:
    0
    Messages:
    17
    Likes Received:
    0
    Trophy Points:
    5
    I've had my m5550 for about a year and a half, and the power supply is going. It will stop powering the laptop and the green light on the adapter will go out. If I move it about and move the cable a bit, it crackles a little and comes back on.

    I contacted Alienware about this, and they said that even though I have a 2-year warranty on my laptop, this doesn't count any accessories, which only have 1-year warranty. They also said they no longer stock that particular power supply.
    Firstly, I wouldn't class a power supply as an accessory, as it is essential for the laptop to function properly.
    Secondly, seeing as the device was sold in the EU, I was under the impression that EU law states that a 2-year warranty is mandatory http://www.warrantyweek.com/archive/ww20040629.html

    Does anyone know where to find replacement power supplies in the UK, and does anyone know about the applicable warranty law in relation to power supplies?
     
    A.T, Aug 29, 2008
    #1
  2. imran-17

    imran-17 Notebook Geek

    Reputations:
    0
    Messages:
    92
    Likes Received:
    0
    Trophy Points:
    15
    you should try ebay shops for them
     
    imran-17, Aug 29, 2008
    #2