Is Alienware still hand building their laptops like other boutique shops such as VoodooPC and Falcon? Hand building means not an assembly line and also means 1 person builds it, installs software and stress tests it, thats what Voodoo and Falcon does. I was just curious as I had a M15x on order and now I'm waiting 6 weeks for Voodoo's new lineup to see if I still want an AW. If AW does not Hand build their systems anymore, the poor build quality of the m15x would make sense.
And New your still ahving downclocking problems with the X32 bios? oh no![]()
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I do not believe that Alienware Hand Builds their laptops. There have been a few incidents here where users have received laptops with completely wiped hard drives, or laptop that simply just will not turn on. In my opinion it seems as if they are not hand built.
However, don't quote me on this. I'm not saying that they don't hand build them. I'm just saying from what I have heard about peoples laptops not working, etc. it seems to hint at a assembly line. Because obviously the stress tests for the m15x weren't actually "stress" tests
Hehe I don't know for sure, only Steve does, and I do not know if he will actually give out that information. So yea my finally word is no idea... -
Personally I doubt they do. They have massive orders and the quality issues that have appeared kinda points towards the direction of steel and oil >.<
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Firstn20
My Downclocking is with the X9000 processor. The gpu issues seem to be fixed.
Man I was really really hoping it would be repaired. I was so looking forward to getting home next week, to try this beast out. -
yomamasfavourite Notebook Evangelist
If one person was to build it, install software and then stress test it - wouldn't that take a ridiculous amount of time to do?
I would imagine the hardware is hand assembled, and then plugged in to a system that runs the install and then stress test, and if there's any errors it reports.
Granted the reports on this forum would indicate the test isn't all that stringent and that the person doing the assembly doesn't do a very good visusal check.
- Voodoo has a new lineup??
Last time I checked they only offered 7series cards and a core duo in
there most powerful system (not really waranting the price!) - think I'll
check again. -
Reason why VoodoPC and Falcon Northwest is so expensive is because they Hand Build their system. Meaning one person builds it, install software and stress test it, compared to a bunch of people in an assebly line. Also the people at Voodoo and Falcon who builds your computer is highly specialized and experianced computer techs, unlike assembly lines who just have trained employees. I researched this trust me, I am planning to get a VVoodoo cause they dont have ANY quality issues, great customer service, high CSR seller ratings. When I call, its so much more personal + CSR is so knowledable, I was surprised, and the good things I heard about Voodoo is true when it comes to customer service. I know their systems is expensive but its worth it imo, you wont get a computer with a cosmetic defect, crack or any hardware or software defects. BTW they are releasing their H174 next week with 8800 gtx's. Voodoo never release anything new unless its bugs has been fixed. Their systems with the 8800 gtx wont have problems like the others such as sager 9262, vigor/eurocom/rockdirect etc..... -
you say its worth the money voodoo is? is it worth 700american dollars to change a laptops matte colour, to a different matte colour that i can do at home in about a day and get EXACTLY the same results?
I would buy from them if it wasnt for that....... wait...... i supose i could...
is there anywhere i can view this new lineup? ordo you know the exact release? i may hold off of the m15x and look there if the system are good. -
So you're buying from Voodoo so that it's defect free ? LOL that cracks me up... no matter how large the defect would be, it'd be cheaper getting it from Sager, and say a custom paint job from XoticPC AND getting the defect fixed!
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Voodoo just takes the very same clevo barebones that places like xoticpc use and paint them. and charge like 600 dollars for that. imho, if you want a voodoo, buy the lappie from a clevo reseller and paint it yourself if you must. and don't mention the CS, cause from what i've heard, almost all clevo resellers have great CS as well.
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I'm aware that they use the clevo chassis and clevo mobo. Also I'm not saying its 100% defect free but you have a WAY better chance in getting a better quality build since their systems is hand built and by one person, therefore making it less likely that it will have any problems. When reading the sager forums, alienware forums and Dell forums, their were driver problems and the benchmarks on the sager 9262 wasnt as expected from the last post I read. Now I contacted voodoo, talked to some owners and said their systems really never had any problems, no scratches, chips on the paint. cracks on the frame like many M15x's. software and hardware were good.
Now I'm not saying it will be 100% defect free, but you definately will have a better build for sure. Also I was going to spend $4100 on a sager 9262 and if I were to choose a dell 1730, I would spend $4700, for an AW M17x, I priced it to be $5200. Now if I'm going to spend that much money I might as well fork down an extra $1300 to make sure I won't have any problems or to reduce the chance of them.
Also their paint jobs have 8 coats to them just like a real car, thats why its expensive, if they lowered the price, the sale price wouldn't be enough to cover the cost and make a profit. I know its expensive but like I said, if im going to spend $4500 already, its a lot of money and I might as well spend a little more.
Also Prasad "So you're buying from Voodoo so that it's defect free ? LOL that cracks me up" -- My last post, I should have said "its less likely to have a defective problem compared to systems build with an assembly line".
You don't ahve to make obnoxious comments like that Prasad, your the first person here to have posted an obnoxious comment on any of my threads. You have lots of rep and I guess I expected a little more of a mature response from people like you.
If you want to know more about VoodooPC, go to their forums and ask questions, I didn't know anything about them untill I called them up, did an extensive research, talked to and emailed owners. I researched it objectively and to my surprised I really am starting to like their philosopy which stresses customer service, awesome quality builds in their systems and releasing products to have as less problems as possible (thats why it takes a little longer for them to release their products).
Now before I did my research, I did think it was ridiculous, but I did some research and I understand why its so expensive. I do have the money to spend for one, if I didn't I would prolly go with xotic pc. If I get their new H174 I will benchmark it for everyone and compare the system to other D901c's.
For the person who asked about their new line up of notebooks, its coming out and should be out by June 25th as I heard. What I learned was there is going to be a new 17" and 15.4". One of them will have their OWN unique Chassis and won't be rebranding their systems like every other rebanding companies out there. In the future, because of the aquisition, they will be making contracts with ODM's and be designing their own chassis and their systems will have their own unique features to distinguish themselves from others like falcon, sager. Infomation were gathered from a little digging around from Voodoopc employees and from blogs writtin by Rahul Soods, founder of Voodoo PC. Also unlike the other companies, you can DIRECTLY contact the person whos building your system, and also contact any of their higher up representatives if you wish to speak to them. Even the founder Rahul Sood post on the forums. Their facilities are all in the same place, so if you call customer service, they can actually walk to where they are building your computer, check on it and call you back! Isn't that awesome? My experiance with alienware was horrible, same with dell, the builds would be random, either good or bad, black and white -
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Reps.... who cares ? As far as my approach to the obvious goes.... it is so because, well... it is the obvious.... Sorry if that irritates you.. But this forum is in part meant to help future customers mainly... And I'm trying to help people make better purchase decisions, just as I was helped myself
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firstn20, the paint jobs i would do have that many coats of paint too. once i feel confident enough with an arbruch artisticly, i will start to do designs aswell.
I would never charge someone else 700 for it. Its the same as AW charging 300 for 4gb ram.
i might charge 700 for an intricate illustration though. -
Im not defending him or anything. Im completely indifferent. Im just saying that perhaps you should reflect a bit and read over a post before you click submit. -
Yeah understand helio, they use a automotive paint booth and also remember, they have to charge enough to make a profit and cover cost. Also Prasad I know what your objective is to try and inform people. I didn't say in my post for people to go buy a VoodooPC. Also if would be good for you to do some research about something you will just criticize without looking at it objectively. You could add that its your OPINION that its NOT worth the money, but don't generally say its not. Also its good you should mention the positive side and also the negitive side.
I'm not taking anything away from your Prasad, I'm sure you helped people in these forums with your knowledge, but please be more objective when answering questions. Trust me I felt the way you did about VoodooPC a week ago until someone who owned the older D900k sager model and a AW 9750 that now owns a Voodoo H171, told me to check it out, too see how I liked it since my main concern was customer service and the quality of the build.
The type of testing, tweaking that the tech guys do in VoodooPC is one of the best in the industry from my research. Also like I said before, the people who assemble their PC's are really high end computer techs compared to the assembly lines of other companies. -
As stated before, i can understand a custom paint job costing that much (when i say custom, i mean painting an average masterpiece on my laptop) not just a single wash colour.
I got a car paint job for 1k once. thats only 300dollars difference. I suppose if you have no time to paint though and you have the money its a great option that voodoo offers though.
edit" artists airbrush booth: 70euro, doing it yourself, priceless....... -
Their will always be people we like and dislike, its all good, thats why I don't listen to everybody who post here. I actually go out and do my own research, talk to the companies themselves instead of speculating. We are just outsiders from a business standpoint, and although we might read, heard rumors or information, its good to just call them direct and also do some extra reserach to find out whats really going on.
I'm going to spend almost $6000 on a new notebook, I don't upgrade or buy computers often at all, so I want to make sure the computer I get isn't ****. Like most of these guys who spent $4000 on the M15x, missing nameplates, scratches on the lid, cracks on the frame, cpu still downclocking, bad customer service, customer reps lying, software problems, ahrdware problems, DVI compatiblity problems, touch control problems, heat problems, performance problems, outdated drivers etc...... If I can avoid these problems by paying $1500 more (im already spending $4500 so why not dish out the extra cash) I think IN MY OWN OPINION, if I have the money, I will do itmake sense to be OBJECTIVELY and based on MY RESEARCH
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you should know then that all of these issues that you have stated aboutthe m15x have been resolved and dont come up barely anymore. Also keep it in mind
that forums are a great meeting place for unhappy customers. Missery loves company as they say. A hapy customer has not reason to come to a forum.
I would also reccomend to change your thought tactics. instead of saying "i want to spend 6k on a laptop" maybe it should be more of a "I want to have this and this in my laptop at the highest standard" -
BTW an example of why VoodooPC doesn't release upgrades as fast as other systems is because they don't want to release a buggy or problematic product. Like alienwares new desktop with DUAL 9800 GX2s, now VoodooPC isn't releasing it jsut yet becuase they said these cards are SO hot its not stable enough yet. A tech support rep thats higher up (thats why voodooPC is awesome, you can talk to the higher up CSR's instead a random outsourced CSR that knows nothing else but to take your creditcard number and make a sale) Also the 9800 GX2's isn't compatible with a liquid cooling system yet. So this is why Voodpp has higher ratings vs companies like AW who releases their system pre-maturely. It happened with the M15x, all the problems. My $4000+ M15x is now canceled, I'm waiting to see what Voodoo has by the 25th before making my decision! -
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? wow that was a bit offbeat to my point.
Well they can't just aim for a $100 profit on 8 coats of paint right? It's a business and Rahul Sood isn't in it to rip anyone else off.
....... what?!....
Remember VoodooPC were the FIRST to implement Liquid Cooling in their systems, now EVERYONE is using them.
that doesnt count for anything in the future
and the rest of your point you have said so many times. in this respect, voodoo is good. at this point though, AW have come to the point where the m15x is at its lowest bug time, or as i like to think of it as the time that the m15x should have been released. I also hate AW support. I tried to ask some guy some questions over the phone about the m15x and he jsut started to ask me what i wanted to get in the system. At the end of the conversation i had ended up with a price quote and shipping date when i wanted to know about certain components and issues. -
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My CPU downclocks when I play WoW (while raiding), but I assume that's because of my UI, since no other game does this.
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ui? i can guess the meaning but im not sure.... i doubt you would notice too much lagg with an...... X7900? i thought it was x9000.... hm meh!
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The x9000 came out a week after I got mine, I was one of the first to buy.
UI = User Interface. -
Well with VoodooPC I doubt I'll get a system that downclocks or any other problem as it will have a real 200 point check standard unlike whats been happening with the M15x. One professional tech person will build it, install software, and stress test it instead of a bunch of trained assembly line worker. If you don't all don't beleive the solid builts that VoodooPC produces, go look up their reseller ratings, post on the VoodooPC forums, contact owners or call VoodooPC themslves. I did all this research myself, and I'm saying they have solid builds.
EDIT: Also go throughout the alienware forums look through a few pages and you'll see the problems that the systems (M15x, 9750) still has.... -
i still think if you are willing to buy a voodoo you should buy a sager. if im not mistaken both chassis are from clevo. the build quality would be similiar. its basically saying if you want a custom painted clevo or a clevo that will look the same as another laptop. building the laptop and installing software probably isnt too different between sager and voodoo anyways. the onyl difference between voodoo and sager is the look of the laptop. Also Voodoo has this special forum where you can gain access to if you have one of their computers which depending on a person is a selling point i guess. For me a forum isnt a selling point tho
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actually read what I wrote on this thread, your not only paying for that, your getting a lot more.
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If it's anything like the AW customer support forums, then it's not worth it...
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VoodooPC support is nothing like Alienware support, omg I was so frustrated with AW, but hopefully their will be fewer problems with the M17x and hopefully they will release a new bios that will let you OC the extreme processor if the system can regulate the heat.
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just remember to only talk to roswell support. i talked to them 2 days ago and they seem pretty good.
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i think that you should no choose to buy from a seller because of their customer support. If is indeed a good laptop, then i should have no need to talk to them.
You sound way too far propeganda struck firstn20. your not even considering anything else, you already have chosen how much your going to spend no matter what comes out at voodoo in who knows how many weeks and sound more like your reasuring yourself than others on this site about voodoo.
its also theoreticly impossible for voodoo to be perfect as you describe them. Everyone screws up. -
Trust me Helio, I had bad experiances with Alienware as almosteveryone here has. And yes I used the Roswell team to purchase my notebook, and they are really nice but still lack any beneficial tech knowledge. And customer service is just one side that VoodooPC is good at, their system builds are also well known to be superior than assembly line built notebooks. Propeganda no, I did my research, I said the exact same thing about those boutique shops as you and everyone else here untill I did some research. You stuck with the fact that the company is expensive period. Your not looking at it objectively like that sager fanboy, your just like him. I suggest you do your research and then comeback and state your findings.
I'm not saying that VoodooPC is for everyone, It is prolly for me though as I can't stand spending $4000 + and get a half ass built system like the majority of people who owned the M15x. I'm not 100% on what I'm going to buy yet, need to do more research, I arleady know what to expect from Sager, Dell, Alienware, VoodooPC and Falcon NW etc.... And stop stressing so much on the customer service aspect of it, also take into concern about the build and quality also. Everyone so far that I talked to loved their VoodooPC, tahts 3 out of 13 ppl I talked to, I can't say the same with a Dell owner, Sager 9262 owners especially dexgo, and ofc all the unhappy AW m15x owners. I don't want to be unhappy when I get my $4000+ sstem, Ill pay a premium to make sure of that, I aint taking any chance, I'm don't want to send the computer back and wait again, look at new, and all the others who posted on my M15x thread survey thread I made. -
And again Helio, stop stressing out only on the customer service issue, its a given FACT that they are one of the best when it comes to customer service, if you even tried to call them up you would know this, read reviews ask ANY voodooPC envy owner. Also are you kidding me, since I joined this forum I been researching a lot and I NEVER got stuck into buying 1 thing lol. I bought two M1530's and returned them, I ordered a M15x and canceled it. Called XoticPC, Rock Direct asking about their products, asked about their components, built quality. Man just don't judge boutique shops so harshly, I felt the same way that they are expensive, but If I'm dishing out $4000+, in my opinion I want to have as less problems as I can and I believe VoodooPC can make sure of this. If I was to spend $2500 it would be different or if you didn't have the money to spend on a notebook it would be different. Man I just got caught up on what everyone here says about Boutique shops and therefore never even thought about researching them untill a friend of mines told me to check it out and that I shouldn't judge it so harshly as your doing, without really any knowledge about the company itself. Rahul Sood is really a smart guy, hes not there to rip people off, and he even post on the forums
what other company does that, founder communitcate with the community. I'm going to wait untill the new line of VoodooPC's comeout in the middle of june and decide then. I am interested to see the reviews on the M17x, benchmarks and build quality.
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If you guys are working for Voodoo.... no seriously... let the mods know so they can give you the appropriate user status.
Because I can't POSSIBLY see what your defending.... your saying they're service is excellent... point taken... but how possibly great can it be ? How "out of this world" can it get ? They're still human !! And I'm the last person to be a fanboy. The reason I got a Sager in the first place was that it was the most rational buy, both for my peace of mind AND for my pocket! And you bother to question me on that and declare Voodoo superior !? Fine, except style (which is still offered through XoticPC), TELL ME in what way Voodoo is possibly superior ? DO NOT mention support, till you've talked to XoticPC personnel for example yourself....
Sorry if I'm harsh, but I'm only getting things into perspective... there are a lot of rich potential buyers ready to be mislead. -
prasad your not being harsh. this guy really need a kick up the ass.
First20n, im not stressing any point about customer care. if anyone it is, its you. How about making a post where you dont mention how much research you have done.
I could easily beat you down with any argument, but you never seem to return with a point that i have made before. You are way too stuck up with your own knowledge. If your not going to be part of a discussion, then go into article writing, im sure voodoo would love it. -
I'm not questioning if you made the rational choice, I'm sure you made your choice based on your budget and information you have. I heard good things about XoticPC, I never doubted them, but reselleratings rated VoodooPC with having the best customer care, its just facts I pointed out. Also I can see why most VoodooPC owners didn't have any complaints on their system build, its because of the way they build their systems and thats part of the reason why its so pricey.
I experianced the customer service from alienware which was horrible and also with others experiances here as well. Heard great things about XoticPC and also VoodooPC, but I still THINK by choosing VoodooPC will give me a better chance of a better quality built system but it is a bit pricey.
And as I mentioned on my previous post, they are human and they can make mistakes, but it will be LESS likely as only ONE person is going to be building my system, installing software, and stress testing it, not to mention its a highly qualified computer tech doing all this. You can confirm this, call them up, post in the voodoo section of this forum and also go to the voodoo forums, you can talk to the builders directly. Its more effective IMO than 20 different people from an assembly line building it. Bottom line, I want to avoid any problems as much as possible, and if its LESS likely that I will be having build problems if I go with VoodooPC compared to AW and the M15x with their inconsistent builds, I will go that route.
And Helio, read your post, I talked about other aspects of VoodooPC and then you post about how Customer Service isn't worth paying for a premium. I'm telling you thats not all I wrote, I did NOT write that thats all your paying for, so thats why I posted that. And if you don't believe the things I researched, do your own research and come back here, and be sure to let me know what you find out.
And Prasad, the build quality is as I said before is what I'm worried about. Another reason why I canceled my M15x is because I was afraid that I would have spent $4000+ and have to end up sending it back because of any of the build problems that a lot of people been having. I like the idea that 1 person builds my computer and they even send a whole portfolio on the building, installing and stress testing process as a record.
Now I'm sure you got an awesome systems with a great deal and yeah the price of the sagers are great. But not everyone are as lucky especially AW m15x owners, which is the laptop that I originally wanted. Maybe I should just chance it and go for an Sager9262 and stop worrying so much, its just I'm so paranoid with so much of the horror stories I read here.
All in all, it's a subjective thing basically, everyone has different experiances, and unfortunately mines with alienware and dell hasn't been a good one, and I'm a bit tired of returning comptuers, waiting for a replacement and then getting a refund. I just want a good quality built system, good customer service thats knowledgable. BTW I was actually looking at the sager 9262 lastweek and made a post because the price was so awesome. But I have the extra $2000 to pay for a premium and thats why I am thinking about getting a VooDooPC Envy notebook!
EDIT: Oh btw the paint jobs of VoodooPC distinguishes them from other as they have their own car paint booth (I know its crazy) and puts 8 coats of paint + clear coat just like a real car. I know its pricey and I could live without it and just have a normal shiny paintjob, but they don't have any other option, it looks nice tho and even nicer IRL. As you know I'm more worried about other aspects of the notebook. If XoticPC or Eurocom, Rock direct etc... also does their painting like this then they are at the same quality paint-wise, but I was informed by VoodooPC with this information, and they seem brutally honest and even told me to actually wait to make a purchase because a certain notebook from VoodooPC will be out sooninstead of just telling me to buy one now!
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That is exactly when I noticed my CPu was downclocking. Did a WoW raid one night and i would drop down to 10fps. Didn't understand what was going on. So I opened up Riva and monitored GPU readings. No GPU downclocking.
So the only other logical step was to monitor CPU temps and Speeds.
So up came ThermoFan, CoreTemp and CPU-z. Soon as it hapened i looked over at ThermoFan, 95c on CPU Temp. Higher reding on CoreTemp, jumped down to CPU-z Core speed whent down to 1510mhz. Multiplier was down to 6.
After the raid I fired up Prime95 adn left CoreTemp, ThermoFan and CPu-z running. Ran the stress test using Prime95. CPU shot to 95 in less then 3 minutes and started throttling back. Thought to myself this is wierd, so I download orthos and started stress testing the CPU with it. Exact same results. Long Story short after 6 weeks of trying to get my system sent away and returned, low and behold it is still doing the same thing.
One thing I did notice was on the self help website the CPU heatsink seemed much larger then the one in my system. So now I am returning this system and giving AW one last shot to build me a system that doesn't DC. If this fresh build has issues it's refund time. -
i read my posts fine. i read yours too (amazingly as they are so long, packed with filler). i stick to my thoughts, and you can stick to yours
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* insert moidock post here *
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If you are happy with voodoo, thats great. Go to the voodoo forum and talk about their systems there. This is the alienware forum. Have a nice day.
Back on track:
Alienware still claims to hand build, so they must to some extent, or risk a false advertising lawsuit. -
true. and yet, for all we know, the "hand-building" may just be screwing on the backplate... i don't wanna judge AW on that though. however i'm certain you're not getting the same degree of hand-building as with a clevo reseller.
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But then there is another point: does it matter?
A machine may do a better job than most humans! -
BTW Helio, what notebook do you own? I'm just curious -
Newfie goodluck on yours ystem, hopefully AW gets it right the third time. Tis is the reason why I didn't want ot use alienware, and we both know there are a LOT more cases like this. Helio don't understand how awful alienware customer service, and the build of the M15x was and still is. If VoodooPC wasn't so expensive, I would tell you to wait for their 15.4 notebook that will be out in 8 weeks, but its so expensive -
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at the moment it looks like most problems of the m15x got solved. I'm sure that several Clevo-resellers offer a better service than AW but I wouldn't rate the build quality above AW. Sure the case of the m15x isn't perfect and quite far from a Thinkpad. BUT the Clevo-NBs aren't high quality, too. I remember several reviews and they always stated, that the build quality is acceptable but not good. I personally wouldn't buy a Voodoo as you still just get a Clevo-based system and that's not premium from my point of view. Instead I would directly buy it a shops like Xotic etc. In the end it's nearly the same system.
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Yeah I been actually been looking at a lot of options lately, I will call justin and XoticPC again on monday and also falcon-nw. There is still quite a lot of problems of the M15x, but I'm glad the main problem is fixed which is the GPU downlocking. keyboard lag, cpu downclocking (and this is with newfies replacement that should have fixed all the problems), dvi incompatibility etc... I wonder if the clevo's 15.4" thats due out on june 13th will have any problems? Man that ddr3 ram will producce a significant amount of heat, hope the cooling will be good.
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my laptop was a crappy acer aspire that i dont even remember model.
My pc was a custom system.
Antec 900 series
nvidia 8800GTS 640mb
asus crosshair motherboard with amd athlon x2 64 2.8ghz, raptor drive 150gb with 500gb western digital slave. theres other components but i dont want to go off, topic.
And what do you own my good friend?
I dont see how i can research something if you have not challenged me on any point. humour me.
Alienware still hand building their laptops like other boutique shops?
Discussion in 'Alienware' started by firstn20, May 8, 2008.