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    Alienware warranty changed?

    Discussion in 'Alienware' started by Rotary Heart, Apr 23, 2015.

  1. Rotary Heart

    Rotary Heart Notebook Evangelist

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    So I was about to open my GF 18 and found this...

    IMG-20150417-WA0009.jpg

    Didn't Alienware warranty let you open and change whatever you want on your machine? Or I'm missing something?...
     
    Rotary Heart, Apr 23, 2015
    #1
  2. Mr. Fox

    Mr. Fox BGA Filth-Hating Elitist®

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    I've never seen that kind of decal before on an Alienware or Dell system purchased directly from them. I have seen it on Dell and Alienware systems sold by a third party. Did she buy it directly from Dell/Alienware, or another source?

    If Dell/Alienware is doing this now, the brand should be avoided. If so, this is not the Dell/Alienware that we once thought so highly of.
     
    Mr. Fox, Apr 23, 2015
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  3. Rotary Heart

    Rotary Heart Notebook Evangelist

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    Well its used, but the previous owner showed us the Alienware ticket when he bough it. I will wait for any Alienware representative to give me a green light to open up the system.
     
    Rotary Heart, Apr 23, 2015
    #3
  4. steviejones133

    steviejones133 Notebook Nobel Laureate

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    That certainly is a new one on me - I hope Dell aren't trying to stop people opening their own machines with this crap.....
     
    steviejones133, Apr 23, 2015
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  5. Rotary Heart

    Rotary Heart Notebook Evangelist

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    Funny thing is that its from when Alienware started selling them again with AMD R9 GPUs.
     
    Rotary Heart, Apr 23, 2015
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  6. Mr. Fox

    Mr. Fox BGA Filth-Hating Elitist®

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    I think the screen shot below should answer your question. See the highlighted signature in @Alienware-L_Porras most recent post and the YouTube videos with instructions on working inside your machine. That sticker probably is not from Dell/Alienware. If there has been a change in policy, it has yet to be communicated.

    L_Porras_Signature.jpg
     
    Mr. Fox, Apr 23, 2015
    #6
    TomJGX and Rotary Heart like this.
  7. steviejones133

    steviejones133 Notebook Nobel Laureate

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    Lets hope Brother Porras' signature is up to date! LOL
     
    steviejones133, Apr 23, 2015
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  8. cookies981

    cookies981 Notebook Evangelist

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    I have an 17 R1 and an R2 and I've never seen that sticker.

    Looks like the guy you bought it from added it, or he bought it from a third party seller (instead of AW) that added it.
     
    cookies981, Apr 23, 2015
    #8
  9. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    Hey all!

    There hasn't been any changes to that part of the warranty. It does seem like a 3rd party added it for their own reasons. You're still allowed to go into your machine and replace all components you want as long as you don't damage anything. We may still need the original components when we do in-warranty diagnosis and replacements.

    This is applicable to all DELL/Alienware systems purchased directly with us.
     
    Alienware-L_Porras, Apr 23, 2015
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    DARCODER, iPhantomhives, katalin_2003 and 5 others like this.
  10. steviejones133

    steviejones133 Notebook Nobel Laureate

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    Nice. Thanks for the quick reassuring post, bro.....
     
    steviejones133, Apr 23, 2015
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    iPhantomhives and Alienware-L_Porras like this.
  11. Doctor JO

    Doctor JO Notebook Consultant

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    Hahahha that sticker somthing new for me
     
    Doctor JO, May 4, 2015
    #11