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    Alienware- Warranty Renewal After expired.

    Discussion in 'Alienware' started by cope123abc, Dec 10, 2014.

  1. cope123abc

    cope123abc Notebook Evangelist

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    Hi Guys,

    just spoke to Dell, just brought an M18X R2 and the warranty has expired but i would like to renew it. The sales guy said that it can be done, however i would need to speak to technical support first as they need to do a hardware diagnostic over the phone ? has anybody had one of these before, do i need to have my laptop with me prior to ringing ? what exactly do they do a remote log on etc? i don't want to sound like a fool when i ring up, i wont be home until next week !

    thanks :)
     
    cope123abc, Dec 10, 2014
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  2. Mr. Fox

    Mr. Fox BGA Filth-Hating Elitist®

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    Yeah, it's not a big deal. The remote connect thing is really simple... I have done it with them many times. They just want to make an effort to confirm that you are not trying to get out-of-warranty problems fixed on their dime.
     
    Mr. Fox, Dec 10, 2014
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  3. cope123abc

    cope123abc Notebook Evangelist

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    Thanks Mr. Fox, i best wait until next week when im home then ! i find it very frustrating trying to be put through the right department takes forever ! im guessing they just run a system analysis test etc?
     
    cope123abc, Dec 10, 2014
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