Alienx FX Keyboard Fault

So Alienware sent me another keyboard as I had and still have keyboard responsiveness and colour distortion problems, even after the replacement. I took a photo of the keyboard holding it in my hands and this is what I noticed:

(Make the picture larger and look at the green above the space bar)

As you can see above, the green above some of the keys, particularly the space bar is where the colour distortion comes from when you use some of the lighter colours as in this photo below:


If you look at the areas where the green is on the first photo which is the unplugged keyboard and compare it to the areas on the second one, you can see that the distortion occurs exactly where these areas are. This occured on both the keyboards, my old and new one, meaning that it's a HARDWARE problem.

So why hasn't this been fixed? I don't know if this occurs with every keyboard out there but the two I got are absolutely identical so why aren't AW doing anything about this?

 

Thats "normal" I would say, every m15x keyboard has this... I think its the green PCB reflecting the lights and distorting the colors! If thats your only "problem" with the m15x, than lucky you and hf with your perfect system

 

yep,ive got that as well.

 

Ok... I know that the M15x might have lots of problems... but I guess that if you are going to pick on EVERY SINGLE possible problem... then you are in "snow ball going down the hill" mode. You worried because there's a bit of green when it was supposed to be yellow??? Honestly, I think that might be a bit too much...

 

It's a problem amongst unresponsive keyboard, not working media card reader, touch buttons working 60% of the time and the commnand center touch button not going dimmer after the command center is turned off.

I know the green comes from the PCB but why is it alright in some parts and not in others? It should have been fixed - in the picture above, the G is the only letter which doesn't have the green above so why weren't the other bits fixed?
And as I said, the first picture is taken only with natural light; keyboard held in hand - proof that the green does indeed come from the PCB I believe.

I'd have to say that this is last on my things wrong with this machine but it's still an issue AW should address so I thought I'd post my findings here as I haven't seen any other posts on this and especially a stand-alone keyboard (out of the laptop) that shows the same problem.

 

I guess that if it doesn't interfere with working performance, it's not a HUGE problem. Of course you expect it to be perfect, but if you are going to pay attention to all the minor problems, then you'll never stop.

 

I can understand your anger but seriously, this is a small flaw in the optics of the m15x, I really hope AW "fixes" other, more serious flaws first

For example, the "white" theme on my system was so dirty it was more greenish and pinkish than anything else and it had four complete diodes(!) that where lit up in different colors instead of what the themes was set to and I'd rather ask how AW could ship out THIS?

The moment you realise that AW is selling a notebook that is nowhere mature you know why they can go with flaws like this...

 

ive just remembered something i forgot to mention. writing this ive now forgotten what i was going to say. oh yeh,thats it (senile dementia setting in).

has anyone used a kenssington lock with the m15x yet.
i tried at the weekend and it wouldnt lock. it sits firmly in the hole but it wont turn to lock. i wonder it the paint is slightly thicker in the hole.
any ideas peeps?

 

No idea, but heared of others with similar problems locking it up
That would be issue #? on the list?

 

Not that the Kensington lock is too secure anyway

http://digg.com/security/Open_Kensington_laptop_lock_with_toilet_paper_roll,_tape,_and_pen_(VIDEO)

 

oopps,page not found.
thats interesting,so there are others with locking problems.
what other options are there if you dont use a kensington lock, maybe superglue.

 

i dont think theres a point in using the lock. if i were to leave the m15x i would never leave more than 1 feet away from it. if i do its going in my bag and im going to carry it to where ever i am going to go.

 

@crystak, that is one hell of a weird sound on opening. does it happen all the time?

 

Hm, I don't know why it did that; here's the direct link: http://www.toool.nl/kensington623.wmv

It happens every time I open, close or slightly adjust the lid's position; I get that squeaky, irritating sound.

 

The fact of the fautly Kensington port is quite interesting as I plan using the m15x in the library and there it's quite uncomfortable to always pack up the whole notebook when you have to leave the desk for a minute :/


saint

 

same here. i also use mine for discos so leaving it on stage or wherever im set up it would be nice to lock it up (just in case).
easy enough for others to say oh it will be safe but the way this world is going nothing is safe anymore unless its tied or locked down.

 

Hey locks are only meant to keep out honest people. If someone wants that sucker it's gone. Get LoJack installed, and insure that sucker. And of course do weekly backups of all your data. You never know. I had a Laptop get stolen in Singapore in a Hilton Hotel. Whent to the Gym came back my New XPS system was el gonzo. All that was left was that useless kensington LOCK. That apparently you can open with a BIC pen housing. Hilton refused to do anything about it. Funny hing was my room was serviced also. HMMMMM I wonder how they got in my room.

 

i know its true that most locks are only show and wont deter a pro theif.
so what is Get LoJack installed,ive not heard of this before.

the quoat i got to add the laptop on my home insurance was £45 for the year and that includes worldwide travel.

i bet you was gutted after returning to your room at the hilton. if you want paris's number she might be able to reinburse you

 

I know that a Kesington lock isn't very safe but it's enough for a library where it's quite difficult to pick the lock without arousing attention. And the new Kesington locks have different keys and aren't that easy to open.


saint

 

MrDJ. That is funny, but I would stay away from Paris Hilton. Way too much of a simpleton for my liking. And that body could use some food.

LoJack is a BIOS tool that will notify authorities when your system is stolen and then logged back onto the net.

http://www.lojackforlaptops.com/

 

wow,now that looks interesting. ill have a propper read when i get home. i wonder if it covers the uk and if not do we here in blighty have an equivalent.

 

Crystak,

I will pass this thread along to our product engineering team and see what they come back with. Thanks for the heads up.

 

This probably is too much to ask from AW, imo. If you look at backlight keyboards, even those which only have one colour (e.g. MBPs) are full of leaks. There isn't a perfect backlight board out there, and especially given the AW boards have to display eight colours, it's not surprising it has these leak issues.

 

Thank you, would be great if they could take a look!

There are no leak issues; the colours are not leaking. It's the green from the PCB that interferes with the colours.

It's like Philips selling their LivingColours bulb ( http://www.amazon.co.uk/Philips-LivingColors-colour-changing-control/dp/B000VI7K4K) and paint it light green on one side.

 

True, there's that issue, but then there's also other leaking in terms of reddy whites and other issues. My opinion remains the same though; understand however that I'm not attacking you or anything, just that I doubt it'll be fixed.

 

crystak- that sound that's just wrong, I lift and carry all my t4X's note these are the old IBM's..I would use glows on the mx15x...

 

LoJack reminds me of BackToMyMac.