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    AllPowerful: Alienware has improved?

    Discussion in 'Alienware' started by Conviction, Sep 7, 2009.

  1. Conviction

    Conviction Notebook Guru

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    Alienware has improved after the AllPowerful event?

    The service has become better?

    There aren't issues like how there were with the new Alienware notebook?
     
    Conviction, Sep 7, 2009
    #1
  2. Kageromero

    Kageromero Notebook Consultant

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    Quality has defenitly improved, if you say ordering on june 6th and getting it august 18th a servive improvement then wow... service is definitly worse after being bought out by dell, on the bright side since theres the 30 day return policy thing i believe i can still return and buy the possibly new M15x coming out shortly.
     
    Kageromero, Sep 7, 2009
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  3. Conviction

    Conviction Notebook Guru

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    Nice! :)

    So their quality has increased and their service has decreased.
     
    Conviction, Sep 7, 2009
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  4. The_Moo™

    The_Moo™ Here we go again.....

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    Perfecy fine for me
     
    The_Moo™, Sep 7, 2009
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  5. AMDgamer

    AMDgamer Notebook Evangelist

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    Order process/speed was great for me. Requested help via email twice, and once on the forum and get a speedy response. I'm impressed thus far.
     
    AMDgamer, Sep 7, 2009
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  6. Conviction

    Conviction Notebook Guru

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    Nice to know. :)
     
    Conviction, Sep 7, 2009
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  7. cookinwitdiesel

    cookinwitdiesel Retired Bencher

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    I got my order 12 days after ordering, got free next day air shipping and got a free Orion backpack. They also were extremely helpful with getting my 2nd HDD caddy that they forget to send out. A++ for service.....
     
    cookinwitdiesel, Sep 7, 2009
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  8. secr33t

    secr33t Notebook Enthusiast

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    Dell surprised me by letting me cancel my order without hiccup (although I did send multiple e-mails). I'm impressed so far.

    Just waiting to see what Alienware has in store Tuesday or Wednesday before I make my final decision.

    How did you get the free bag scook?
     
    secr33t, Sep 7, 2009
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  9. cookinwitdiesel

    cookinwitdiesel Retired Bencher

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    being persistent, insisting that the price was more than I expected or could afford, and reminding them that I just paid 2500 for a laptop from them. Also helps alot to kiss some a$$ and make the customer rep feel important, tell him how extremely helpful he is and how much you appreciate all the help is giving you.
     
    cookinwitdiesel, Sep 7, 2009
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