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    Discussion in 'Alienware' started by Onedaful, May 30, 2008.

  1. Onedaful

    Onedaful Notebook Enthusiast

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    After 3 weeks of use, and 6+ hours on the phone with technical support begging and yelling at them to take it back for repairs its finally on its way. Yesterday my m15x randomly decided to give me a BSOD and shut down.. Then everytime i would start my computer windows would not even load just go right to a BSOD and shut down. Have no idea what it is and neither did Alienware.. So after 6 grueling hours explaining to them that i tested both my ram and other components and that their was nothing other to do then send it back (Which they kept trying to tell me to do the same thing over and over again) i was finally able to convince one of the tech supports guys to send it back..

    Very painful process and now im out a computer for another couple of weeks.. sucks.. :(
     
    Onedaful, May 30, 2008
    #1
  2. Nirvana

    Nirvana Notebook Prophet

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    why not just return it? it's gonna give you more headache later on.
     
    Nirvana, May 30, 2008
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  3. The_Observer

    The_Observer 9262 is the best:)

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    I think the new ones are better.but a 8800GTX in 15.4" always spell trouble for me :(
     
    The_Observer, May 30, 2008
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  4. Mr.Brightside

    Mr.Brightside Notebook Evangelist

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    did you try formatting windows?
     
    Mr.Brightside, May 30, 2008
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  5. GRB

    GRB Notebook Deity

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    yeah this sounds like a windows (i.e. not hardware) prob. can you see what the error is?
     
    GRB, May 30, 2008
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  6. JBthatsMe

    JBthatsMe Notebook Geek

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    I would just reformat.
    -J.B.
     
    JBthatsMe, May 30, 2008
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  7. kobe

    kobe Notebook Virtuoso

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    If you haven't sent it back to Alienware already, then try reformatting. Sorry to hear about your woes.
     
    kobe, May 30, 2008
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  8. crystak

    crystak Notebook Evangelist

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    That's strange; I had no problems getting them to give me an RMA number for the keyboard problem.
     
    crystak, May 30, 2008
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  9. Onedaful

    Onedaful Notebook Enthusiast

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    Yeah i tried to reformat because that was the other option we tried.. and while windows would install it would give a BSOD through the installation.. Who knows i dont know what to do.. If im not happy with the repair ill probably return it
     
    Onedaful, Jun 1, 2008
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  10. groove75

    groove75 Notebook Evangelist

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    Did you purchase the 4gb memory from AW? Another cause could be faulty memory. I had something similar happen to me a couple years back that turned out to be a single faulty ram module.
     
    groove75, Jun 1, 2008
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  11. tyronne

    tyronne Notebook Evangelist

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    bsod is windows microcrap not alienware problem lol you need apple macbook to solve this bsod.

    I am buying a new Apple MacBook Air for my daughter tomorrow because this m15x is too heavy my 8 year old daughter.
     
    tyronne, Jun 2, 2008
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  12. Onedaful

    Onedaful Notebook Enthusiast

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    Yeah but all i was saying that it probably is a hardware failure.. They called me today and said that it is a hardware failure and that they were getting on the repairs asap.. But thats all they told me so far
     
    Onedaful, Jun 2, 2008
    #12