Amyone else's AW getting "Zits"??

At first I noticed just one ... after sending it in to Dell to get some other issues with the power supply and graphics card fixed, I got it back but this time it has TWO of the zits!

They aren't soft and can't be pressed back in.... anyone know what these are from? Should they be covered by warranty?

 

It's from the technicians being careless when re-installing the palm rest. They used the longer screws where they should have put the shorter ones. Ergo, they push through the palm rest. It's definitely covered under warranty. If they send a technician to replace it, make sure they know what the hell they're doing.

 

What J.Dre said is what happened... careless assembly and using the wrong length screws where they don't belong. Hopefully, they paid more attention to other things. The person that did that would probably have an emotional breakdown if someone had done the same thing to something he/she owns, but this raises serious questions about that person's competence as a technician or their concern for Dell/Alienware customer experience. That person probably needs to find a new line of work. At the very least, the cost of any replacement parts damaged like this should be deducted from their paycheck.

Call 1-800-ALIENWARE and have them send you a new palm rest to replace the one the repair depot ruined. It never should have been sent to you looking like that. Dell needs to think about having a supervisor or QC specialist, or even a couple of peer technicians, come behind every person that does repairs before any machine gets placed into a box with a shipping label. It should receive a signature and stamp of approval from more than one person before it ships. If I were you I would want to install the part myself and while it is apart look at everything with a microscopic critical eye to be sure the loser that worked on your machine did not destroy some other part(s) while they were "fixing" it at the depot.

 

Yep this is a case of plasic vs metal and physics is once agian proved true

 

Very careless when you consider each hole under the laptop has a designated screw length next to it so this doesn't happen

 

Yup, stamped very clearly. I would also be shocked if it was the first one the depot technician had worked on, too. Probably just careless... not paying attention as well as not caring about the customer or the company's reputation. I have a low tolerance for employees like that. Only an imbecile would think that such a profoundly obvious mistake would go unnoticed.

 

Happened to my 17. The tech out long screws where they didn't belong. Had to replace palmrest. The next tech said goodness it is marked which length goes where why in the world did he do that? Easy fix...

 

Well, the depot techs seem to do ok in my case but they did once forget to add something in the lid of my notebook because the screen light was visible through the tron lights. Would improper packing of the notebook count as well? Because they put nothing to support the charger and the little nub has snap off twice on two separate chargers. The on-site tech for here in Florida is the worst and he did not care if he finished working on my notebook or not. I had actually thought the on-site tech did an ok job on my last replacement notebook but it turned that he wrecked the trackpad and keyboard and made the notebook smell like cigarettes. I am already starting to lose faith in DELL because I recently got a 3rd notebook replacement and this one is having screen issues and popping pixels left and right when either I plug it in or I use the switchable graphics (Not really sure which it is). I am guessing if they do not fix this I will be getting a 4th replacement. @_@

 

Dell won't even allow me to have an on-sight Tech now. They are only offering me to send my laptop in. All because they keep sending me broken motherboards. Each one with an entirely different issue entirely. This is where I started to hate Dell. I wish someone could stab thier CEO...

 

Maybe, on-site repairs might be coming to an end because of all the people not doing a good job. Also, not sure if it is true but the tech he broke my computer numerous times that some of the techs were steal parts so they had to return them in a different way or seal the box or something like that. He told me this before he decided to take a nap while completing his report on my couch. :SLEEP:

 

Here's the interesting part... the 2nd idiot they sent out who put the screws in wrong cause the computer to go completely non-responsive.... BUT, when I sent it into the depot to fix, they got it working fine, but they STILL sent it back with the damaged palmrest! So much for depot attention to detail..

I'm irate, and I'm not looking forward to the telephone game now, and having someone come out to dissassemble the computer and put it at risk again of being damaged.

This is frustrating

 

I usually request the parts to be sent directly to me, and I install them myself, no matter how tedious the process may be. If you're skilled enough to do so, I suggest asking them next time.

 

I asked for the palm rest only after the tech screwed mine up but they said they couldn't. Either a tech had to do it or you have to send it in they told me.

 

Maybe you need to let them know what parts need to be fixed because they don’t fix them unless you say. I always have to tell them which parts need attention or that part will not get any attention. I am on the email game because I don’t like to use the phone much and it works. My case has been going on since last year so I am beyond frustrated. But you have to show a little respect because I managed to get 3 replacement notebooks without raising my voice.

 

I would be asking for a new machine myself.

 

This exactly I had to have 4 machines sent to me in 2 months till it was made right

 

This was dell did with my cpu cooler. Dell cleaned it with one screwdriver. Had to call dell and order new ones. The temperature on my i7 4930mx was terrible. I applied liquid ultra, and the machine was like new View attachment 111474

 

There's a lesson I learned from this thread. Do everything mahself. Sucks you're going through all this but hopefully Dell will make it right.

 

They always seem to make it right.

Let's not forget that we are talking about a problem driven by one incompetent employee that needs to be disciplined or terminated among hundreds of repairs that go well. You can't throw the baby out with the bath water and say that Dell or Alienware sucks on the basis that a moron that works at the depot broke something and either pretended it never happened or didn't care enough to double-check his/her work product. The people that do in-home repairs are third-party "out-farmed" contractors, and I think in some cases they can do far worse damage depending on the depth of their incompetence. We are beset by imbeciles everywhere we turn in life... they are allowed to breed, vote, have jobs, drive cars and work on our computers and all of those things are extremely dangerous when an imbecile is involved. That's not Dell's fault as much as it is a sign of the times we live in.

 

Yep, I agree. I've been spoiled by Dell Enterprise tech support, but in all my experiences I have no problem with Dell support, enterprise or consumer. Much better than HP or any other support I've had to use.

 

Absolutely! I wish I did not have any experience with their competitors, but I do, unfortunately. But, that's why I am a Dell fan... the alternative is much worse... been there, done that.

 

I usually gauge my support experiences by Dell (Top tier) and Symantec (Bottom of the crap barrel). I can't tell you how much I hate Symantec support...it's the reason why we have no more Symantec products in our department!

 

Yup, I've always requested parts be sent out to me directly and do the install myself. Even the times where they are 'reluctant', I usually just convince the tech thats suppose to do the install to just give me the parts... I've never had a tech say "no" to that lol.