Another Broken Screen plastic - Many Pictures incl.

I know there are alot of people who have had that issue. I was hoping I wouldn't be one of them. But two days ago I noticed this: *look at pictures*. This certainly isn't worth $3500. This is a great machine performance wise, but the build is really cheap. I have had many other problems with the machine it self. The USB port by the HDMI port doesn't seem to work most of the time. The cracking of the screen is REALLY loud. The screen wobbles by the wind movement. The volume slider doesn't work 90% of the time. And I'm still pissed about AW lying to me, abut the M15x having an internal Tv Tuner. They told me this through online chat, and the person who was chatting said she'll be right back after confirming, and when she came back she told me that it had a TV tuner built in. So on that day I ordered it. But When I got it, there was no TV Tuner, just the windows remote. I told them about this but they said it never had that option. At the time when I ordered it, It wasn't really clear if the option was to buy the Tv tuner or just the remote. So that's why I had to confirm.

Another problem is that the plastic on top of the ethernet port is reaised. I'm guesing this is caused by poor design, cheap plastic and alot of heat. (second Pic)

Anyways for people who have had this problem, how did you go about solving it? I know I have to send it in for repairs, but is there anything I need to do before? like clear the HDD. I hoping for a refund. is that possible? I mean the least AW could do if offer me a refund, for so many flaws in their machine.

More pictures: http://termu.com/showgallery.php/cat/503 (click on the images to enlarge them)

 

Ricky_S,

Sorry to hear this has happened and we apologize for this inconvenience, I will assist you on this matter. Please send me a PM with your account number and the name it is under.

Thank you.

 

Hi Ricky
oh no, not another one.
so sorry to hear of the problems your having, that really sukz.

 

oh man.... This is really disappointing. I'm just crossing my fingers now and hoping that it doesn't do this. Btw, Ricky how long have you owned your m15x?

 

Alienware, Armando especially, is pretty quick on it though. Got to give them credit for that.

 

i guess it's still the same in the AW forums eh?

so what's the count now?

 

16, i believe. but you'll have to ask resident hinge-busting-expert milcs on that one

 

hmm just spent 4k don't know if i really want this laptop now. Its been almost a week and i'm still in phase 2

 

Mhm I've been trying to tell all you guys here not to buy it but for some reason all of you think (oh it couldn't happen to me could it?).

Honestly though I would buy an M15x for the battery life alone so I am kind of a hypocrite. However, I REALLY don't recommend the M15x when a user is on a budget so they cannot put a 8800GTX in it. At that point, unless they are using it for the battery, I recommend a Clevo.

 

How "old" is your m15x?

 

get out before you get burnt

 

Well you have to keep in mind that all of the "old" m15x's are subject to the same kind of damage we've been seeing. Though it's true that there hasn't been any confirmation (other than in an informal chat with CS) that the "newer batches" have better quality, we've been seeing a lot less (if any at all) complaints from people who've recently (and by recently, I mean since mid-June) purchased an m15x.

As far as this system is concerned, I believe Ricky purchased his m15x in February. Assuming he'll get asked to send his system in, he'll probably get his chassis replaced and his system fixed up to the standards of the "newer batches."

 

The plastic fantastic looks that much stronger does it?

There are gaps and flex and wobble- but hey bling bling

 

OH well... and I have to say that, even if AW-Armando comes to ask for the PM, that is starting to get on me... It's always the same talk, but we have 16 costumers who have all shared the same exact fate and the only thing we keep hearing is "Send me a PM with your account and I'll look into that!".

It's quite unrespectful to continue treating costumers like they are stupid...
Anyway, sorry to hear from this Ricky_S. I just hope that the 16th (yes, you were right whizzo... like usual! ) case will contribute to: 1- Advise people of what very likely is going to happen in a long run; 2- Put pressure on AW to do something out of respect to their existing costumers and future costumers alike.

As usual, when people acuse all of us of flamming and being on a "bandwagon"... I guess that these 16 examples talk by themselves and show what we were all trying to accomplish... Warn people for the risk they are getting themselves into.

I'll update the list on the "Don't get the m15x post". Ricky, if you wouldn't mind sharing the date you got your laptop, I would add it in.
Use that list to help you seeing how people solved their problems (either by sending it in for a refund or a fixing).

Good luck.

 

Oceanus, not trying to be negative... But we have had several reports lately all saying the same: Screen still wobles and creackiness is still there. Groove received a new skullcap to substitute his previous ripley... the same exact build quality.

One thing is being hopeful, the other things is living in denial. But that's just how I see it, I don't want to impose my vision of things on anyone. BUt for instance, Gabez received his laptop 2 months ago (or something like this) and the hinge broke after a couple of days. So I would say that, all the data gathered, does not allow for any positive speculations. But if this is still your choice, by all means... I do hope nothing will ever happen to anyone else (but we keep having around 2 new cases every week... if not more).

 

The plastic is still the same, but I think they have modified how they bonded the plastic together. There is, however, no doubt that they've spent time changing the build though, that's for sure. Fixing the keyboard flex, for example, is evidence that they've at least attempted to improve the m15x. Now if they were able to do that much, then surely they have attempted to fix other issues that other people have reported.

 

I just think is dangerous going through that path because that might give people hope and encourage them to buy from AW with confidence. It's been very common to hear people coming here saying "Since the new chassis was introduced...", which is completely false.

When, in fact, the only facts we have are these: 16 m15x with broken hinges. It started with one, two... now we have 16. How many more out there that don't even have a clue that this is a general problem and have to pay for fixing it (there was already a owner here that reported that)? How many more cases we don't even know about?

If you want to reassure people, take 10 minutes to unscrew your LCD bezeel (or whatever you call it) and take some pictures of the hinge system. Old users were reporting the hinges being kept in place by using metal screws on plastic supports... Have a look and see if this has changed and report it back to us.

Don't you think it's strange that the only thing AW says is "Oh, we are sorry for the inconvenience... We are looking into this problem!"?

 

do we have any proof of this, e.g an owner getting a different build ( new AW m15x) back?

Here is how it works, clearly there is no enterprise feedback system or process in place like when Sony just pulled back their laptops due to errors..

So what happens is the the ppl on the floor try to fix it, CS and the ppl that put them together- more glue or a bit of pressure here and there and it looks better.

Why am I saying this:

1: they do not come out and admit the mistakes
2: they have not indicated that a new laptop will come out ( they could have released a Montivina one to "fix it")
3: they have not done a re-call


I can go on if you want- they have screwed up and don't admit it, why? the ppl that have done so are afraid to loose their jobs and as long as AW is making $$$ who is asking?... the GVP is not on these forums, oh wait was there not a VP- he left or did he...?

I guess I know as much about that as AW changes...

 

Well of course. Whenever people think about purchasing the m15x, I do tell them that they should be concerned of the risks involved in purchasing one, especially with the hinges, since we're not definitely sure that the "new batches" have been changed to reflect the problems with the hinges. Hell, I am wary myself of the possibility of my own hinges breaking.

Since AW has had only a limited number (and growing) of people who have reported this problem, it's not strange at all that they're saying they are "looking into this problem." There may not be enough data to conclusively say that any changes they have made to the build has definitely fixed the hinge breaking, and even if there were enough data to show what's causing it, there are also a number of reasons why they are not putting enough effort into fixing it.

#1) Has there been enough cases to consider looking into this issue? And if so, what are the options to fixing this? Is it possible to fix this issue in a cost-effective way? Will we have to entirely change the structure of the m15x or the material used in it?

#2) Considering the current state of the economy, is it financially feasible to put time and money into fixing this issue considering the options we have? Will the marginal benefits of this action be greater than the marginal costs?

Consider NVIDIA. A lot of people are wondering why they have been hesitant to admit that a lot of their chips/graphic cards are defective. Consequently, a lot of questions are raised: Why aren't they putting time and effort to fixing these chips? Why aren't they recalling these cards? Are their new graphic cards going to have the same problems? Etc.

What people don't get is that admitting that they've screwed up --officially-- will cause them to go bankrupt, if not close to it. Consumer confidence in the company will obviously plunder and there will be no investments left in the company. In other words, admitting these mistakes, recalling the cards or even replacing them in the masses will ultimately cause the company to die and well, frankly, there wouldn't be newer cards develop.

So this raises another question: Why not try to figure out what's wrong with it and fix it? Great question. From an economist's point of view, the answer is that it's not financially feasible and it's absolutely counter-productive. To go back and concentrate effort into figuring out what caused these problems in the first place will take too much time and effort. By the time they've fix it, their competitors will already be generating brand new technology.

The answer to this? Creative destruction. Regardless of how bad this problem gets, their only answer is to do what they've been doing for the past God-knows-how-many-years. Keep on developing new graphics card and hopefully (with a stroke of luck), they'll be able to advance, incorporating what they've learned from the past to make sure their new cards will not have the same problem their older ones have had.

Now take this into consideration with Alienware. Perhaps they've tried to improve how they were able to bond the plastic together, but what if it isn't enough? Why aren't they trying to fix this problem altogether? Why aren't they putting enough effort to make the m15x feel sturdier or improve the m15x as a whole?

Fixing a problem like the hinges seem like something that could be easily done in the consumer's eyes, but perhaps fixing a simple issue like that may involve using new material or changing the entire build itself. It's time consuming (they'd have to renegotiate everything with their suppliers) and of course, even if they decide to do it, we all know that everybody with an m15x will demand an exchange for the "new and improved version." This is exactly why AW representatives were only able to say: "we are looking into the problem." They may already found options to fix it, but "we're looking into the problem" may mean "we're looking for more cost-effective ways to fix this issue" or "we're looking for more efficient ways ways to fix this issue."

Their only feasible options right now is to either:

#1) Replace the chassis if one breaks and do what they can to make the issue more preventable (by either adding more bondage material or doing minor changes that would further prevent this issue).

#2) Build a whole new "series" of 15.4 inch notebooks (in AW's case, build a brand new 15.4 inch model) that would take into consideration their former 15.4 inch's issues and build quality, faults, and material used and then maybe add in new technologies to keep up with their motto of helping you stay on the "bleeding edge of innovative design and high-performance designs." Hell, that's what Dell did recently with their Latitude series. They've completely revamped it.

My point is, they're doing what they can to alleviate this problem. We know for sure that something like may not be definitely fixed but they're doing what they can to try and prolong the build of the m15x. It would be great for both the consumers and Alienware if they could just simply say "Eureka! I found a feasible way to fix the problem!" I'm sure both sides would appreciate that, but frankly, it's not as easy as you think it is.

--

Also, I apologize for the long posts. I have a tendency to do that sometimes. :<

Edit: I forgot to mention that it seems there are some discrepancies when someone refers the "newer batches" with "newer build" or "newer m15x". We're not saying the entire build itself is new. We're saying that the modified changes made on the m15x seemed to have resolved or alleviate some issues that have been reported. Remember that the "newer batches" will refer to improved software (BIOS, drivers, and software alike) and not just physical changes only.

 

Oceanus, that's the AW point of view. But you also forget something:the poor client point of view.

1 - AW reps do the same reply every time because they are ordered to do so. They don´t have autonomy to go around talking over something that could be "secret" or "harmful" to AW - so it is like a bot answer;

2 - You can't compare Nvidia with AW. Nvidia is a mass manufacturer and has a lot of resellers of their gpus (EVGA, Zogis, XFX, etc) so they have far more points to considerate when a fault occurs. AW is a boutique brand which praises itself for high performance and build quality. Of course, both problems could get both companies bankrupt, but this doesn't make the comparison valid;

3 - It is easy to say: they will fix it when it happens. But, what about the people which warranty is over? They just throw the notebook in a trash cane?

4 - Without an official announcement, THERE IS NO NEW CHASSIS,BATCH or whatsoever. There are plenty of examples around people who got on chat with a AW employee saying X and when coming to reality it was Y;

5 - A simple "we are looking into it" on a free internet forum means NOTHING. Unless you are part of AW tech department and has the right to do official statements, there is no proof they are really "fixing it";

6 - Bios, drivers, software isn't batch related, since anyone with a m15x and a AW account has access to them.

The truth about this issue is: plastic. AW tried to do a light weighted with high performance notebook. And it seems at cost of durability. If you m15x is creaking loud, start praying, because it will happen sooner or later.

In funny words: AW tried to get a T-34 with a firepower of a Tiger, instead of a panther, they got a Sherman. No matter if you put a 76 cm gun or some extra sand bags to protect it, if faced against a tiger or a t-34 it will be destroyed.

 

Sadly it's not all about the consumers. The question is not whether they are neglecting us but rather if it's financially in their power to fix every single problem that the m15x has.

#1) Well obviously. Any other reply could be harmful to the company because people are taking it as an official statement. It's not because AW is forcing them to give the same replies, it's because other responses can prove reckless on AW's part. One person says something, another person says the other; it causes discrepancies between official answers.

#2) I do believe I have the right to compare the two. AW may be a boutique manufacturer, but they are still dependent on Dell (who owns them.) Did you ever forget about that? Dell has already lost a lot of money giving out extended warranties on notebooks that have NVIDIA's defective GPUs and it's costing them, whilst at the same time indirectly hurting Alienware. Now since they're already losing money, they can't afford to invest money to make major build changes to this specific computer. If they're able to solve this hinge problem without having to spend so much money and time in the process, then good for them!

You forget that every company has to worry about its suppliers. The cost and time to change the build/chassis and get it shipped to them will be extraordinarily expensive. To simply replace the chassis and do what they could with what they have to prolong the chassis (ex. making minor changes) is much more cost-effective.

What they have done so far is done. If they've made any changes to the chassis between May and June, then I'm glad they've been able to put forth that money to do so. What has been done so far has been changes to the build. Changes to the build is not the same as changes to the chassis. Changes to the build means they've reinforced certain parts, fixed the keyboard flex issue, fixed or tweaked their BIOS, drivers, and so on. I have never said there was a new chassis.

#3) The sad truth is yes. Those that no longer have a warranty on their systems will not/cannot get a replacement. That's why a lot of people here will often recommend to new buyers that they should purchase an extended warranty or extend it later on sometime before their warranty runs out.

#4) A "new batch", like I've explained earlier, is referring to the improvements in the build of the m15x (not entirely the chassis itself). This includes any physical changes to the system, software changes, changes in the BIOS, drivers, and so on.

I believe they are forced to work with the current chassis they have, but that does not mean they cannot work towards improving the build. Adding in a piece of "packaging sponge" below the keyboard to fix the keyboard flex issue would be an example of "improving the build". (This was a homemade version of a solution and I'm sure Alienware used something else to fix the issue.)

You're right about the chassis. I don't believe there is a new chassis, but I'm certain there is a better build quality in the m15x. They've managed to address the overheating issue and the screen cracking issue by providing a new BIOS; they've been able to improve the responsiveness of the touch control keys with a multimedia board update and they were able to fix the keyboard flex issue. How can you say this isn't an improvement in the build? I mean, all of the m15x's that are made now have those fixes incorporated into the build and I'm sure it's appropriate to say there are major differences between the m15x's produced back then (the "old batch") and the m15x's produced now (the "new/newer batches.")

#5) That statement is fairly an opinion. I'm sure people get that response through PMs, through email responses, via the phone, and even through the official AW forums. I'm sure the statement of "we are looking into it" isn't used solely on these forums alone.

#6) It is in certain respects. A person who does not frequently check up on a notebook forum, the Alienware website, or even their email may be ignorant of these updates. They probably don't know it's even out unless something wrong happens with their computer (and THEN they find out when it's probably too late.)

Because these software changes (BIOS included) help direct how your hardware acts, it is counted as the build. A good build is normally defined as a sturdy computer, working hardware, optimized performance and stability for the needs of the person who uses it. But that also includes the longevity of the computer/notebook itself. If modifying the BIOS, drivers, and software help improve the longevity of the notebook, then surely that's included in what's defined as the "build" of the computer.

--

Anyway, off subject a little but your analogies are really ridiculous.

 

Yeah thats true. Got mine yesterday and the screen is still creaking a lot and the "wobbling" is more than average. Hopefully, my screen hinge will hold for a while... but i won't be surprised if it does not.

 

Yeah, and I didn't say they've fixed everything. I'm fully aware of the creaking and the wobbling since I do own an m15x myself. Just making the point that they've addressed a lot of the other major issues that the earlier m15x's have had.

 

I didn't want to sound in the offensive; just giving my two cents . But yes, the screen wobbling and creaking is the only issue ive notice for the moment, other that, everything is well improved.

 

I agree. I mean this topic is just going to get beat to death over and over, thread after thread. Fact is, the hinge issue still remains, but, it's pretty much the only main issue left remaining. If it ever gets resolved, although the m15x is still an expensive purchase, it would be a solid one.

So, let's not kill the alive but beat to death topic of the hinge. It exists, and Alienware is clearly aware of it. Its their move now. Pressuring them doesn't guarantee faster results, in fact it might just make their perspective of this forum more negative. Anyone that stops by this forum can tell you about the hinge problem. Let's give it a rest until Alienware makes their move.

 

No offense taken! I'm more than glad to hear responses. I was afraid we've been scaring people away from the discussion.

 

Financially... what? You are joking right? AW is the most expensive brand around, so you can't argue that lack of $$ is the problem here. You are, basically stating, that AW isn't responsible that the m15x (their product) had / has tons of faults?

#1 - You still dreaming. Once a rep drops in on a forum they have a strict code of conduct, breaking it = fired. So, that's why you see bot-like messages. Not because they don't want to give false hope on consumers or don´t want to chat around. If he wants to avoid this code, he doesn't drops in as a rep.

#2 - Dell is parent company. It doesn't mean there was a fusion on both. And as long as i know they are still treated as two different companies. AW bankruptcy doesn't mean Dell bankruptcy.

Lost a lot of money on the nvidia gpu faults? Another joke, right? Basically DELL did a bios update and offered an LIMITED extended warranty, that means: the fried gpus, once replaced, are send back for refund from Nvidia, if it is proven nvidias fault. Also, Dell warranty aren't cheap either.

About suppliers, well, Nvidia has A LOT (AAA LLOOOOOTTT) more concerns that AW. Since to do a gpu you need far more complicated supply/industrialization process that mounting/testing a laptop. Not counting that, once a problem appears, Nvidia needs to do a lot of research to find out if it is a build/ which series are in fault, or it is a resellers mod fault.

On the other hand, AW doesn't build the chassis (or any other component), it orders it from a manufacturer. And if the chassis is faulty, 99% AW will charge the chassis builder for the losses. Nvidia can´t do that, since they are the producer of the component, the max. that will happen in Nvidia case is some workers are fired.

Staying on this comparison is ridiculous. AW doesn't build (=fabricate/manufacture) ANY component on their laptops, they design it and send the specs. to their suppliers build the components.

#3 - Yeah, a 3+k USD "high quality" notebook in the trash cane.... thank god everyone has a money tree on their garden

#4 - I could agree with this conception of batch... but i can´t agree with Bios fixing creaking. Since when Bios fixes physical problems? Or, since when bios fixes hardware physical failure? If Bios fixes creacking / design flaws/ physical defective hardware them why "old batches of m15x" with the new bios still get creaking? Or better, how do you explain the "new batches" reporting creaking?

Bios doesn't do magic, it can fix overheat because you can undervolt the overheating parts and change fan / cooling control features. If the overheating component is defective, NO BIOS will fix it. It "fixed" the nvidia gpu issue because the failure of this gpus were related to the 'timing' action of the fans, in other words, they just needed to tweak the "fan timer" to start earlier that specified, or the gpu would suffer damage duo overheat (no wonder after the mass bios upgrades users reported the fans spinning sooner and with more strength), but, not forgetting, there is still of total failure of that component, so the problem and the "LIMITED" extension of warranties.

Maybe AW Bios can make the plastic be studier or "fill" the keyboards gaps with some "alien"glue....


#5 - Basically, all post here are opinions and, of course, 99% of the consumer worrying about a problem get this "auto-" "bot-"like message. So?

#6 - Still, ANYONE HAS ACCESS TO THEM. If the consumer doesn't use their AW account, is their fault. And personally, for such an expensive notebook i wouldn't strange that people would skip loosing their time looking for some random update. Since they expect the promised TOP QUALITY build computer... which, of course, isn't the m15x AW case.

Ending, basically you are saying that "old batch users" with the newest driver, bios or whatsoever AW software upgrade, should too have a "good build" and, theoretically, not facing hinge bursting/creaking/woobling. Which is another nonsense.


--------------------------------------------------------------------------
I just prefer call my analogies funny.

 

Have you read any of my posts? I won't even respond to #4 since I obviously already acknowledged that they haven't fixed the creaking issue. That's the chassis' fault and I have already explained why they are hesitant to modify/fix the chassis. Of course it's dead obvious that the BIOS will not fix the creaking issue. Do you think I'm stupid?

Man, no offense but arguing against you is like listening to politicians argue against each other. (Watch CNN sometimes when they're hosting debates)--- I mean that in a semi-good way.

#1) Regardless of whether they are the most expensive brand or not, it's a problem of whether it's financially feasible or not. Whether or not they can afford to fix certain issues is up to whether it's worth the investment. You can say that they are greedy, sure. I can take that. But they also have to take into consideration the money that the stockholders are providing them (in this case, Dell's stockholders, of course). They expect profit and gains from dividends. Regardless of whether or not they want to or not, if it costs a large amount of money to fix something that should have been fixed during the development process and there are minimal gains from revamping the chassis/build, then frankly, I don't think they're going to do it.

Greed is the drive for most of us. If they could benefit from fixing it, then I'm sure they would, but since we're obviously seeing no change to the type of material they use in the chassis itself, we can assume it's because it's too late and it would cost too much time, money and effort modify the chassis.

#2) It's true that Dell is a parent company of Alienware though you're looking at what I said backwards. What downturns Dell may be receiving will be felt by Alienware as well.

If what you're saying is true, then fine, it's good that they're getting a refund from NVIDIA. But the thing is, even with that, Dell is still faltering. How are they faltering? By extending the Limited Warranty, they're losing time that could be spent handling something else, and oh, not to mention labor costs.

No doubt there will be some abuse with that as well when the moral-hazard problem comes into play. People will start to think that since they're being covered by this specific warranty, there's nothing to worry about. They'll think: Hell, let's be reckless with gaming or whatever we do with this graphics card and let it fail. Dell will cover the costs anyway.

Give people all over the world an extended warranty and the costs add up. They're losing a lot.

#3) If it's still working, then why would they? Just because some part of the chassis broke off doesn't mean it automatically self-destructs and becomes useless. Look, it's fairly rational that if you don't have warranty, then there's really no obligation for them to fix it for you. It's common sense.

If you are worried that something will happen to your system later on then hell, extend your freaking warranty. Get the reassurance you need from it. If you're that scared, then get insurance. I hear State Farm is providing a "Personal Articles" insurance which covers all sorts of stuff including notebooks.

Why spend so much money to be uninsured. To be without a warranty or insurance for something you've spent so much on, you must be absurd.

#5) You're pretty sure of yourself when you say 99%, aren't ya? Fine. If you don't appreciate the "bot-like" message, then tell them you want to hear something else. Perhaps they'll change their response into "Oh right, we're checking it out" or something. Different words, same meaning.

You know why they do that? It's to prevent accountability issues. Like I've said before, they do that so there aren't any discrepancies between each person's answer. If one person says one thing and another person says something else, it generates mistrust. The consumers assume what someone says is official and when he asks someone else the same thing, he becomes mistrustful of the company because he isn't getting a straight answer.

So if you REALLY want to hear something else, tell them. Tell them you'd rather hear different words. Fine. Be my guest. They'll probably reword the "bot-like message" to where it'd mean the same thing anyway.

#6) This is exactly why we have reviews, or better yet, why we have these forums. People here provide reviews, criticism, and all sorts of recommendations. To be honest with you, I'm starting to think people have recommended Sager/Clevo on this specific sub-forum more than they have with AW. Yet, people still continue to purchase from AW anyway regardless of what they read on these forums.

Do you ever wonder why? It's perhaps because they are willing to take that risk, and frankly, I have no idea why people get so uptight when someone finally announces they're getting an AW computer. I'm sorry that someone chose AW over your precious Sager/Clevo. I'm sorry that someone has "made a mistake" by doing this.

I'm sure they are aware of all of that and are ready to face it. For the strong-hearted who have purchased an m15x regardless of what was said about it and the company itself, I salute thee. Congratulations on being modest about your purchase.

In any case, it's not that I mind the "friendly suggestions." I do appreciate the recommendations (and to be honest, I really do), but sometimes it's way over the line when people start scaring them out for a refund when the order has just been made. For God's sake, they've just made the order and they haven't even tried the freaking computer yet and some of you are already scaring them out of it. People have to start respecting people's decision to purchase an AW notebook. If they've already made the order, then get off their backs. It's done. Let them experience AW for themselves.

Lastly, people with an Alienware notebook/computer with warranty, mind you, are entitled to the kind of help that everybody else is receiving. If there is something that distinguishes the "old batch" from the "new batch" (which I've already discussed about earlier), then sure, let them have a replacement chassis (with the same modifications that were done with the newer batches).

What I DID NOT SAY (and I have no idea why you're putting words in my mouth) is that the "new batch" was creak/wobble free. I also did not say that the hinge problem was absolutely fixed either. What I did say was that there was a possibility that they could have added more bonding to whatever holds the plastic together (sure, "alien glue" as you described it.)

Many of us are hopeful that this is true, but if it isn't, then I'll just have it sent in for repairs. I appreciate that they're already replacing the chassis for some people.

--

Call your analogies what you may, but they're still ridiculous.

 

I call you both... BORING!

I think you guys are the only ones reading each other's posts!
A bit like polititians...

 

I have a feeling he skims through my posts. Either way I'm relieved we've settled down for the time being. To be honest, I was starting to get a little exhausted and desperately needed to settle down with some TV. XD

 

well, it seems that they've learned something from the Ford Pinto case... and decided to go ahead and do business as usual... at the expense of the consumer...

guess customers are just numbers... and when tallied, as long as the end number is shown in black, it is all acceptable...

 

And I have to say that, when it comes to choose between corporativism and costumers... I don't hesitate for a second.
I am more much more sad for each single costumer that has to go through all this pain than I would ever be if AW would go into bankrupcy due to their corporativism criminality.

Then again... this is the way of the world. It's not about making things right... it's about making things profitable.

 

Answer:

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Also i think you have absolutely no idea how big companies work, about insurance, responsibility and, more that nothing, LIMITED warranty.

You still think that Dell´s limited warranty is the same as the full care warranty you get over the website when you buy a dell laptop. And how the hell they loosing money on it? The tech teams is there WITH or WITHOUT the extra warranty. In other words: IF someone is LOOSING something on Nvidia issue are the TECH guys that have to do MORE work for the SAME amount of $$.

Shouldn't even have started to discuss with someone doing a comparison between Nvidia and AW... a mass scale industry-like company with a boutique assembly-like company.

And in the end, i am putting words in your mouth....


PS1: I could go on with the statements, but i will only limit myself on this little one.
PS2: Before arguing, yes, i am a lawyer.

 

l thank god I got rid of mine. Almost the same thing was happening on the side. Good luck!

 

I pray to god the mine will come SOON!

 

Don't get nervous, sooner or later it will arrive and it will rock. Once you joined the m15x boat don´t worry about the problems-nightmares listed here or the discussions wars (which is mainly a sort of "time killer" for me ).

And, if even a problem appears, you will still enjoy the journey

 

A lawyer who skims through my posts, that's what you seem to be. Why do you think I only said graphics cards? Re-read what I said for God's sake. You don't think I've read all that before I wrote that down? I mean, it is said here. I rest my case on this one.

Also, screen cracking is not the same as screen creaking. I don't get how you see those two words as the same.

It's fairly understandable with Ford's case since they use the mass-production model of manufacturing. Though this manufacturing model allows them to build cars efficiently, it's EXTREMELY expensive to do any model changes. Read: The Machine that Changed the World for more details about it. It's a very interesting book.

This is irrelevant to Alienware's case since Alienware is not a mass-producing manufacturer, but since this is currently what I'm reading on my leisure time, I thought I'd enlighten you. (;

 

When the start of the problems I look at 1 to 10 people who had chassis faults I was looking at few people. When the issue went to 15 and soon to be 20 people I see as a issue.

This is the way I look at things. When noobs go I had this problem. It dont mean everyone have this problem. But when it has close to 20 people I look as this is a problem.

I look at 1 to 5 as is a rare problem. 1 to 10 It is in the unknown. At 1 to 15 problems it something to look at and then at 20 group there need to be something done to fix the issue.

I know I am harsh on people. But I like to see facts. I do not want one nitwit going this system sucks. When they had one system fault.

Yes I had one laptop from alienware that ran like a hot pocket. but I can not go. It all the company fault. I did not go Alienware sucks. I pointed the fault to alienware and it was fix.

The Nvidia problems are on desktops and laptops So where is it alienware fault. Overclocking is a risk to anyone.

 

Ordered on: February 02, 2008
Received on: March 06, 2008
I have had it for: 6 months, 8 days

 

really?

so you take
1) a common problem on this model that some members call "inevitable"
2) the letdown from the tremendously high expectation/anticipation
3) the hard earned money you've spent on this premium laptop

and you will enjoy the journey?

perhaps you're thinking of the restoration of a classic dream car of your youth along with all it's fond memories...

sorry, just my $0.02

 

thanks, i'll look that up... it seems like a good read for my upcoming flight...

but as per your comment... for some reason, the word "understandable" kinda bothers me there bro
it's never understandable when a number value is placed on human lives...

 

Well I didn't mean it like that. Just changing/modifying models on mass-manufactured products is so enormously expensive that even other distasteful options (like not fixing it at all and risk losing current/potential customers) seems plausible.

Sorry if it bothers you when I say that though. I guess I've been a lot more sympathetic towards companies after fully understanding why they do the things they do.

 

hey, it's all good, didn't mean to nitpick word by word... ha ha ha... guess my brain is a bit exhausted in the wee hours of the evening..

 

Yep AW won't change anything because they will end up losing money. If they can "fix" these issues on a case to case basis with ****ty workmanship than they will continue to because all they want it money. They could care less about the customer.

 

..and it saddens me that my 3 pages worth of refuting these kinds of statements have gone for naught. ):

 

I mean I would love them to fix the cases. But the reality is if they are losing money in the long run, they shouldn't bother. Hell just watch fight club and you'll get a good idea of what I'm talking about.

 

Hey guys I'll be calling AW later this week about the problems I listed above, and I will ask for a refund. if They do not give me the refund and say that they will fix it for me instead, can I ask them to change my chassis to black? because people who have the same issue say that the problem reappeared (for most). I would just like to be sure that they actually worked on my laptop. changing the chassis would confirm that and hopefully the black chassis will have less flaws (hopefully)

I can't really be away from my laptop for more than 5 days. because I use it for my work, so I can't have it going back and forth.

Edit: I will send it, once they confirm that they have black chassis. (are they ripely or skullcap?)

 

Ahhhhhhh... black chassis???? Ahhhhh... maybe that will be difficult! Specially because a black m15x chassis does not exist!

 

no black chassis yet...ricky.

 

haha... Ricky's talking as if the black chassis existed... lol