Anyone ever had Fedex lose their laptop?

Fedex say it was left on the door step.
I was home all day and no one came to the door, I had the door open and only a screen door, I can hear anyone coming to the door, let alone ring the doorbell.

So I called them and they are waiting to hear back from the driver, which takes a few days.

So what happens if they cannot locate my laptop? I am betting they left it on the wrong doorstep and someone kept it.

Do Fedex or Dell issue a refund? Never had a package go missing before, especially something as expensive as a new laptop

 

I call BS. They have lo-jacks on most of their trucks and they can contact the driving during the call. Something is up. Start throwing a fit because you've been jacked. Hate it when they pull crud like this. Wasn't a laptop but they pulled that on me with a phone. Took a week to find out the driver was stealing boxes.

 

Sorry, but start calling Dell and FedEx: also, your FedEx ship has insurance.
So, FedEx or Dell will replace your computer, right?

 

I have had a few laptops come from Dell/Alienware and they have always been by direct signature only. It would be very unusual i would think for dell to send such an expensive item another way. I would be on the phone to Dell or Alienware now. They will have a much better chance of getting to the bottom of this than you since they are a huge client.

 

Oh I have called both.
Fedex say a signature was not required, which I find strange.
They are investigating now and will call me back to see what the driver did with it, or where he left it.
I think if he left it at the wrong house someone would have brought it over as it was addressed to me, unless they decided to keep it themselves.

Half guessing its gone, just wondering what the process will be to either get it replaced or get a refund.

 

in my two years here I have seen some get lost and stolen but all have been worked out with UPS/ FEDEX

 

Does dell always use FedEx? If so, please see my avatar (I've been waiting for a chance to change it). If someone says UPS or USPS, then I may consider changing my avatar today

Also, does FedEx need a signature from ME and ME only? Or can they leave it with my roommate (the person who answers the door)?

 

posts have been removed -

a reminder, NBR has a strict policy against fraud. forum rules -

Lets leave out discussions on lying to Dell, FedEx and other entities for personal gain.

Thanks.

 

Which post are you referring to (which topic)? I just wanna make sure I'm not posting something I'm not supposed to be. PM me plz.

...On a side note, was just outside talking to my neighbors, who had their car broken into. I hate criminals!

 

this reminds me of "next day air" movie, however, instead of crack your neighbor might have gotten an ALIENWARE!!!

Anyways, i have never heard of dell sending a laptop with no signature required.

 

But whose signature do they require? Exactly MINE or can a family member or gf or roommate accept it?

 

For signature policy, see this link:
http://content.dell.com/us/en/home/order-support-shipping-and-delivery.aspx#delivery-signature

If you are in the US, it will be FedEx...

Darren, contact customer support ASAP, have your customer# or order# handy.

1-800-624-9897
Mon - Fri 8am - 9pm CT
Sat - Sun 10am - 7pm CT

as an alternative you can use this webform:
http://support.dell.com/support/top...e/missing_wrong_damaged?c=us&cs=19&l=en&s=dhs

Talk to CS... they will work it out.