The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Area 51 m9750 left the mothership??????

    Discussion in 'Alienware' started by GabeZ, Apr 15, 2008.

  1. GabeZ

    GabeZ Information Technology

    Reputations:
    388
    Messages:
    876
    Likes Received:
    0
    Trophy Points:
    30
    Hey everyone,
    Alienware just barely got my lemon of a machine today, and now they're sending it back. Was that a lightning fast repair or what????? I'm now a little skeptical. I realise, being a Dell representative myself, that repairs can be done very promptly, but I firgured that there would be more in repair than just mine.​

    Still remaining hopeful,
    Gabe
     
    GabeZ, Apr 15, 2008
    #1
  2. HaloGod2007

    HaloGod2007 Notebook Virtuoso

    Reputations:
    461
    Messages:
    2,465
    Likes Received:
    0
    Trophy Points:
    0
    uhg..alienware repair.....best of luck dude..they love to rush
     
    HaloGod2007, Apr 15, 2008
    #2
  3. Greg

    Greg Notebook Nobel Laureate

    Reputations:
    7,857
    Messages:
    16,212
    Likes Received:
    58
    Trophy Points:
    466
    Depending on what the problem was, they might have been able to just fix it immediately.
     
    Greg, Apr 15, 2008
    #3
  4. themanwithsauce

    themanwithsauce Notebook Evangelist

    Reputations:
    126
    Messages:
    577
    Likes Received:
    2
    Trophy Points:
    31
    especially with the m9750s, it seems lately they just...don't care. It's what 2 years old now almost? Perhaps it was something really stupid and simple that broke but this is a high tech gaming laptop so I doubt that.
     
    themanwithsauce, Apr 15, 2008
    #4
  5. HaloGod2007

    HaloGod2007 Notebook Virtuoso

    Reputations:
    461
    Messages:
    2,465
    Likes Received:
    0
    Trophy Points:
    0
    the m9750 is not even a year old yet lol..it came out like last may/june
     
    HaloGod2007, Apr 15, 2008
    #5
  6. tacomenace21

    tacomenace21 Notebook Deity

    Reputations:
    75
    Messages:
    1,124
    Likes Received:
    0
    Trophy Points:
    55
    they did a super fast repair for me too. They got my machine on a Thursday and then shipped it back on Friday. In that time they swapped the motherboard and CPU
     
    tacomenace21, Apr 15, 2008
    #6
  7. GabeZ

    GabeZ Information Technology

    Reputations:
    388
    Messages:
    876
    Likes Received:
    0
    Trophy Points:
    30
    I just wish that that repair would have happened.......oh...... maybe a year to two years down the line. But the machine is literally 14 days old. If I were the one repairing it, I would have installed the motherboard and two video cards. The plastics, LCD, processor, wireless card, and memory are fine.

    Gabe
     
    GabeZ, Apr 15, 2008
    #7
  8. MICHAELSD01

    MICHAELSD01 Apple/Alienware Master

    Reputations:
    429
    Messages:
    2,934
    Likes Received:
    0
    Trophy Points:
    55
    It'll take an experienced tech less than a minute, maybe 2 or 3 if they take their time unscrewing it, to replace the motherboard and the CPU, it'll just depend how many other machines thy have to fix.
     
    MICHAELSD01, Apr 15, 2008
    #8
  9. GabeZ

    GabeZ Information Technology

    Reputations:
    388
    Messages:
    876
    Likes Received:
    0
    Trophy Points:
    30
    Hi,
    I'm not familiar with the amount of time it takes an Alienware laptop to be disassembled and then reassembled. However, I do know that the fastest time for a similar replacement in a Dell laptop can happen in no less than 15 minutes. The average technician takes 30 minutes for the motherboard (and all components on it) to be replaced. If the LCD screen is added to the picture, it usually extends the repair to an additional 15 to 30 minutes depending on complication and design. If plastics need to be replaced as well, it can easily add an additional 30 minutes.​

    Gabe

    P.S. - Keep in mind that when a Dell repair is made, no power tools are used. Every screw has a torque ratio and can easily strain or strip the plastics with a power tool.
     
    GabeZ, Apr 16, 2008
    #9
  10. Grey728

    Grey728 Notebook Evangelist

    Reputations:
    29
    Messages:
    424
    Likes Received:
    0
    Trophy Points:
    30
    My fear wouldn't be how fast they could replace a motherboard or videocard.. it would be whether or not they TESTED the system and at least did a burn in. Any application that can stress the CPU and GPUs for at least a 24 hour period (with no errors) would be great in my mind. To simply swap out the part and make sure it loads back up into windows is insufficient.
     
    Grey728, Apr 16, 2008
    #10
  11. obsolete

    obsolete Notebook Evangelist

    Reputations:
    104
    Messages:
    458
    Likes Received:
    0
    Trophy Points:
    30
    It's a double edged sword. Most people want their computers back ASAP, but doing the job right the first time and making sure you do it right the first time is just as important. I hear you about the burn in time. I always let a new computer I buy run for several days when I first get it.
     
    obsolete, Apr 16, 2008
    #11