Area 51 screen & lid.....

Looking at all the pictures of the 15" Area 51, it does not look like this unit has a secure latch to hold the screen/lid down. Does anyone know if it actually has a latch mechanism, or is it like a clam-shell cell phone? I phoned their customer service dept. today and the guy said "I think so".... I would like to know. On cnettv.com, the video shows a demo of this unit, and the screen looks pretty shakey when the guy moves it around. No indication of a latch mechanism. If I were going to buy one, I would certainly want it to have a latch, as it would spend much of the day on the front seat of my car, bouncing up and down.

 

I believe it has a magnetic type latch. Much like the Mac Books.

 

Damn you just beat me to it. Yup i think it's magnetic.

 

3 different calls to AW (and 3 different CSR'S), and finally a guy (who did not know the answer), went and actually looked at one in the office next to his. He said it is a magnet that apparently grabs pretty good. No moving parts like the Mac, but a magnet that he said you have to give a pretty good tug on to open it. WHO TRAINS THESE CSR'S? I find that the simplest (seemingly) questions can rarely be answered right away.(Not just AW, but many of the manufacturers). They need to "Ask their supervisor", or "Call me back with an answer" or something like that. When I phone Sony-Style yesterday, I asked 3 questions (not at all technical, just configuration related), and the girl on the phone was CLUELESS. She could not even begin to answer ANY of my questions. The guy at Lenovo was 2-for-3 with the answers.Dell=Bad (Expresscard slot inquiry/NO-CLUE). Apple was the best (some guy named Michael), AWESOME. I logged onto here and had my answers in a couple of minutes !!! The people on here who really know their stuff probably pride themselves on NOT EVER having to call manufacturers CSR'S? Am I right?Great, and thanks to all !!!!

 

Wouldn't it be so much easier if tech support were all members of NBR. If they dont know the answer, they can search the threads and find it.

"NBR - The missing link between tech support and answers"

..I think it could work.

 

They are jsut everyday people who have a job(probaly not one they enjoy). They go to work log in and recieve calls. They punch through the DIY pages and try and get yuou an answer. I have had several calls with Techs who openly admitted I knew more about the product, and I have had others who have never seen the product in person.

 

Well, I have always believed that any job worth doing, is worth doing WELL!!! If they don't like their job, perhaps they should persue a career they do enjoy. Good help is hard to find, and AW is probably losing TONNES of business from their CSR's lack of product knowledge.We all know they charge a high dollar for their product, so they should have enough common sense to pay for good staff, to support the so-called "Premium" price point. I know they lost about $3000 of my hard earned money. Oh, and by the way, I love my job !!!

 

I love my job too. But not all of us do.

 

Not liking your job is not an excuse to sabotage your employers existence. TRAINING TRAINING TRAINING. These people are not wearing Pull-Ups. They are adults!! Nobody is asking them to "like" their job, they are just being asked to DO their jobs. Put on a fake smile and do your job as long as someone is signing their pay-cheques, otherwise there will be no business, no job, and subsequently no PAY-CHEQUE. I wouldn't want to provide a low morale environment for my staff, nor would I want profesionally unhappy people working for me. Happy staff=profits !!!

 

I agree with you fully jrsryder.

 

I also agree with the above comment.
I find that Apple has some of the best tech support around, with happy and knowledgeable people. Their wait time is also usually very short.

 

I probably know less than most people on the site, as I am not a computer saavy person, but I am asking lots of valid questions (elementary to many I'm sure), I'm learning lots, and trying to make informed purchase decisions. I really really DO appreciate all the help from everyone on here. There are some tremendous and brlliant minds out there. I hand out lots of rep points, and many PM "Thank-You"s. I'm off work for 2 weeks as I have just had surgery, and this site has been terrific!!!............. OKAY, I've got to get back on topic here.

 

This site = the ****