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    Awww Dead Pixel!

    Discussion in 'Alienware' started by thecore762, Dec 28, 2009.

  1. inap

    inap .........................

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    I guess you just have to take his word. i may just be one of the few unlucky ones, who got a total noob for a tech.lol good luck
     
    inap, Dec 29, 2009
    #51
  2. BatBoy

    BatBoy Notebook Nobel Laureate

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    There is no way to determine if the tech is going to screw up before the tech starts the work. Your only *peace of mind* thought is if the tech does screw up and damage the system, Dell will replace/repair the damage. If the tech does screw up, be sure to have the tech contact Dell on the spot as they have a direct line into Tech Support - no hold time.

    Document everything and then follow up with Support using your current case#.

    Let the tech do the work, if they botch it - Dell will deal with it.
     
    BatBoy, Dec 29, 2009
    #52
  3. SillyHoney

    SillyHoney Headphone Enthusiast

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    Reading this may cool you down a lil bit ;)

    http://forum.notebookreview.com/showthread.php?t=446630

    And when he replaced an alienware screen before, I think you can trust him. At least that's the best thing you got now.
     
    SillyHoney, Dec 29, 2009
    #53
  4. Partizan

    Partizan Notebook Deity

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    According to their site it depends where the pixel is positioned. But I've decided to go with a kobalt computer (g870) from the UK. They have a zero dead pixel policy, and the 2 ghz corei7 costs only +-450 euros more compared to the +-900 which alienware is charging. I'm not a big fan of the looks but atleast I'll have better hardware for less money, and better warranty.
     
    Partizan, Dec 30, 2009
    #54
  5. Wattos

    Wattos Notebook Deity

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    No, for stuck pixels, its one or more (anywhere on the screen) for the alienware M17x and M15x. I know, my stuck pixel was at the left bottom of the screen, nowhere near the center and the screen was still replaced.

    you can check it here:

    http://support.euro.dell.com/suppor...d=60EC97300BA883BBE040AE0AB8E10ED0&doclang=en

    but that also applies for the M15x. Dead pixels are another matter and those arent that annoying.
     
    Wattos, Dec 30, 2009
    #55
  6. thecore762

    thecore762 Notebook Consultant

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    They replaced my screen, got a new one!
    Wohooo, amazing!
    No dead pixels, checked with UDPix on all colors to make sure!
    Wohoooo
     
    thecore762, Jan 5, 2010
    #56
  7. SillyHoney

    SillyHoney Headphone Enthusiast

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    Congrats man ;)
     
    SillyHoney, Jan 5, 2010
    #57
  8. granyte

    granyte ATI+AMD -> DAAMIT

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    i've been lucky today no dead pixel on any of the electronic i bought i only had a bright blue stuck pixel for a week on my itouch that was anoying ....
     
    granyte, Jan 5, 2010
    #58
  9. inap

    inap .........................

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    glad they fixed it for you!!! now time to enjoy..lol
     
    inap, Jan 5, 2010
    #59
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