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    Battery problem

    Discussion in 'Alienware' started by razorBlades, Apr 30, 2011.

  1. razorBlades

    razorBlades Notebook Enthusiast

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    I have the below message in a 3 day old laptop! what does this mean? why does this say to replace the battery?

    [​IMG]


    EDIT: Its a M15x, thread created in a wrong place.
     

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    razorBlades, Apr 30, 2011
    #1
  2. jwolf7722

    jwolf7722 Notebook Deity

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    Maybe you got a default battery. Im sure it happens sometimes. My old Toshiba displays the same message but its 6 years old.

    If its 3 days old I would call Dell and get a new battery.
     
    jwolf7722, Apr 30, 2011
    #2
  3. hub1100

    hub1100 Notebook Evangelist

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    I did have this same issue on an HP laptop, so please take it for what it is, 'advise from experience'.
    One cell was dying and the internal diagnostics knew it. It still charged and worked, when I called (HP) a cross shipped replacement, in the 5th month of warranty was offered. Of course I took it and would recommend you try that. I believe the original battery of our AW's are also covered in the original 1 year warranty. -hubs-
     
    hub1100, Apr 30, 2011
    #3
  4. BatBoy

    BatBoy Notebook Nobel Laureate

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    Just contact support and they will dispatch a new battery out to you. A return label will be shipped out with the batt and you'll need to pack the original in the same box, apply the shipping label and send it back to avoid a charge for the new batt. Simple.

    Give them a call today. Batt's have a 1 year warranty from date of purchase.
     
    BatBoy, Apr 30, 2011
    #4
  5. itsfrosty

    itsfrosty Notebook Enthusiast

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    itsfrosty, May 1, 2011
    #5