Battling the Alien again...

I've been dealing with AW cust. support now for about a three weeks. I've sent emails and made phone calls and it seems to fall on deaf ears.

SUMMARY:
-----------------------
- I paid AW $2k.
- ordered an m5550 with a 15.4" WUXGA screen
- I received an faulty m5750 w/ a 17" WUXGA screen as a forced upgrade because the 15.4" WUXGA were on back-order. I tried to get used to the 17" display and enjoy it but I didn't like it.
- The laptop quit working after four days--just died!

I emailed their cust. support several times and they said that they're looking into it, "we'll get back to you...". That was the same garbage they said for three emails in a row... it was getting really frustrating and I was preparing to send the CEO an email... I didn't know what else to do.

Then I called one more time and finally--this was today--finally, a different customer support rep agreed with me. "Oh, this laptop needs to be rebuilt... " FINALLY!!! but still, she wants me to call back on Friday to confirm that it is in fact what we're doing. I'm not sure what else they need to check.

The battle rages on... I will have an AW laptop, now as a matter of principle. They have to get it right, they're professionals, they have to fix it.

whew... there... good night..

-ac

 

...and good luck!

Seriously, they need to get their act together for you. Otherwise I'd be calling the CC company if I were you.

Oh, and for first time readers on this particular problem, I'm going to include this link for you nightrider...just to get people up to speed.

 

ahh yes, the beginning of the saga. the CC company knows that I'm trying to resolve it myself but they are prepared to take over as soon as I ask them to. So far, it seems like someone at AW is cooperating for the most part. I'll see tomorrow when I call to confirm our agreement and get them on track.