Because of all the negativity..

Because of the huge influx I've seen of negative posts towards Alienware and their products lately.. I'd like to make a post.. Not necessarily to defend Alienware or my purchase, but to answer the doubt that everybody seems to have with Alienwares products.. especially prospective buyers that are posting in this Alienware forum.


When I first got my m15x I wanted to return it the next day. Mainly because I found all the threads on here that are negative towards the m15x..

I fixed 2 out of the 3 issues I had with my laptop that night, and was very very happy with it. The third issue (keyboard lag) was fixed within a few days when Oceanus posted his fix in another thread.

Thats when I decided to keep my m15x.. Its been a month and a half.. maybe two months now and I am so glad I never returned it. I really love this laptop.. Everyday I'm as happy with it as when I first pulled it out of the Alienware box..

Seeing all the negative threads and comments on here.. I take them as one of two things..

1) Lots of people hate Alienware. For a long time Alienware was seen as a company catering to rich pricks that bought high end gaming computers for surfing the web.. I think Alienware has changed their image a lot in the last few years.. And they've lowered their prices. I admit I used to be jealous of friends that had Alienware computers... I used to bash them as much as anybody else..

2) As with any product ever made.. your always going to read a lot more bad things then you will good. People get pissed when bad things happen and thats what causes them to make posts on websites like this bashing the product.. On the other hand.. people that are happy with a product are less likely to join a forum and post about their happyness with it.. They don't have the drive like an angry person would.

The only issue that has yet to be, or is questioned as to whether its been resolved is the hinge issue.. Mine creaks, everybody's creaks... I think if you take very good care of it (like you should any laptop), and are careful to open it with both hands without applying unnecessary pressure, you're going to have a laptop that will last a long time. And if it does ever break, Alienware seems to be very pro-active at giving out refunds or fixes to people. Although there has been a lot of people having to wait a long time to get their laptops fixed....

I think people need to keep in mind though, that Alienware laptops are more then just your average laptop.. Sure you can buy a Sager with similar specs for maybe a little cheaper.. but buying an Alienware is different. You get some amazing features not found on any other laptop and all packed into a beautiful chassis that also cannot be found on any other laptop...

This has been my first Alienware product I've ever bought.. and I'll admit I was a little worried buying it. But I've never been happier with any other laptop I've owned. Being a money tight young person who should have bought a cheaper budget gaming laptop, I still don't regret this purchase. I'd do it all over again in a heartbeat..

 

hear, hear. i wasn't sure if i should buy the m15x either, but now, i'm (almost, if my **** GPU cooler would work ) happy with this machine.

 

A very thoughtful post.

It's always nice to have a post that contrasts all of the negative posts out there.

Rep'ed you for this.

Edit: (..and seeing as how this is not a negative post, I reckon this thread will lure a lot of trolls and/or negative posts, so be wary!)

 

aw sux... no haha, Actually I think I'll be ordering another AW real soon, either the m15x again... unless they have a newer 15in coming out, hopes for black with i7... haha yeah, but anyways good thread you posted, It's post like this that remind me that, yes, I do want to buy an AW.

 

Thanks for the positive posts guys..

Yea Oceanus, I'm ready for negative posts.. Its bound to happen. I tried to avoid any direct negativity in my post but...

I really felt I needed to make a post.. seems like a lot of people on here think that Alienware only makes bad products and that ALL m15x's are garbage.

 

I have the same set up as you. I think it is one of the better setups, The 2.1GHz processor is not bad. It is also priced below $2200 which makes it quite affordable. Considering others have the same performance but cost more.

I love my AW M15x. CS have been very helpful, and polite. < they need more respect for what they have to put up with.
I do not regret my in buying this notebook.
If I had the opportunity to redo the whole purchase, I would have built my own desktop and them buy a Dell mini 9 for class. That probably would have cost more and left me to think "what if", and me wishing I had a mobile system that I could game with when I went home.

But I am VERY happy with my system.

 

[Irony on] Let´s see if you stay so positive once you m15x gets hinge bursted and you got fired because you lost all your work on it// or you don't have any warranty (1 year only) [Irony off].

Now serious:

I always see this nightmare stories as warnings, nothing more. If there is too much "NEGATIVITY", is because something went wrong.

And again, this argument "many happy users don't post" fails since "many unhappy users don't post either".

Of course, people SHOULDN'T avoid AW products or just return them because of the histories here told. But also they shouldn't go the innocent way and believe that nothing may happen.

That's why i think the reasonable way is = m15x, only with 3 years warranty. The hinge may or not fail, but don't take risks.

PS: I am not gonna comment about AW $$ drop, since i think it was just a rhetoric argument.

 

Refreshing post. Deserves a +rep. All I have to say is nothing is certain.

 

Refreshing what??? Come on, there was already such a thread times ago:

http://forum.notebookreview.com/showthread.php?t=262245&highlight=Gabez

http://forum.notebookreview.com/showthread.php?t=268111&highlight=Gabez

And everyone knows how it ended.

 

I deleted my posts. However, you can't expect much from this thread there isn't really anything to be discussed that isn't one side or another.

 

It can't be refreshing 'cause people have done it (2 months or more ago) before?

 

When I wasn't even part of this site....

 

Glad u r happy.

 

PM iElSayed, he has this very nifty fix forthe hinge. It involves a screwdriver and very little time (i think, i might have forgotten)

 

That's not refreshing, that's recycle.

All arguments used on the OP are just the same used tons of times (on several different threads). So he isn't refreshing, just recycling.

And most failed in the AW m15x case.

 

You talk like there's something wrong with what he's doing. It's basically the same action, what's your point?

 

I honestly don't get where this is going and I really think this is a ridiculous argument to be making.

AzaInRex, do you even know what refreshing even means? In the context of how Ennea stated it, it means that in spite of all of the negative threads out there, it's nice to hear something positive once in awhile. It <del>is</del> was a cheery thread.

If you'd like, I even can pull out a dictionary and define it for you.

I was expecting a better argument to be made against the OP's post, but here we are, talking about whether it is refreshing or not. Absolutely amazing.

 

Yeah, I'd rather not as well. Thanks again Astro. With that I'm done until a real topic comes up.

 

^^^ what they said.

 

I don't want to bash the newcommer in order to put a point toward AW fanboys.

I will only say that the OP should use the search and see how the whole problem about the hinges came and worked out before making statements, which were overused already (that's the sense of Recycle).

As an example how the bash would have been: in no moment AW was PRO active to handle the hinge issue (even today they deny the problem), MISHANDLE wasn't the cause of the hinge failure (this part is just offensive over those who suffered the problem) and the relation between creaking and hinge burst is just a theory (none know for sure what makes the hinge fail or not on the m15x).

And btw, i only gave up the long refutation post because i just figured that i take a break again on the forums. There is nothing new here, hinge number have arisen and CS complains stay the same.

So until next time.

PS: Refreshing, since all dictionaries i looked = bringing something new, reinvigorating, bringing new energy, etc.

 

Hi AzalnRex,
I couldn't help but notice my inclusion in this post. Alienware is still a good brand name for those that it works out for. As you've read in my previous posts, I wasn't so fortunate. However, that's what makes the computer industry so great. There are many choices to choose from, and what works for many may not work for others.
I myself will not own another Alienware until issues are resolved. I think that everyone tries to maintain a positive outlook for the holy grail company known as Alienware. But the reality of the situation is that the computers are rather unstable for the business world. I understand the pains of business minded individuals who are losing money daily and trying to maintain good faith in Alienware. After three repairs the money adds up, and you find yourself in a compromising situation where you could of easily bought 3 Alienware computers with the money you lost.
Now this isn't to say that Alienware isn't a good company. It simply has a lot to work on, and also a reputation to regain. For those of you that are enjoying you're Alienware computers, I'm happy that it worked out. Hopefully I'll join you when Alienware meets my demands as a business man.

Gabe

 

Oh Lord. Here we go again.

I'm not sure if he is, in your words, "recycling" the statement that is to you, apparently overused. He's simply stating what he thinks.

Furthermore, I'm sure he is wary of the hinge issue. Nobody here is denying that. As more cases start to arise, Alienware has been, in fact, more proactive about attempting to repair the hinge (or giving out refunds if they aren't successfully able to repair the broken hinge) than they have when the first few people on these forums started reporting this issue.

Also, if we're going to read between the lines, the argument about how Alienware isn't proactive about handling hinge issues is qualified with the word "seems," signaling a speculation, or an opinion. The OP has done that to prevent himself from making an definitive claim.

Now if the statement was written like this: "And if it does ever break, Alienware is very pro-active at giving out refunds or fixes to people," then you would have yourself a sound base to make your argument with.

Will I have to explain all over again the potential reasons why they are probably not going to admit that this issue exists? I sure as hell hope all of that effort into explaining it the last time did not go for naught.

http://forum.notebookreview.com/showthread.php?t=298621&page=6 (Read pages 2, 3, & 4)

Now onto the "refreshing/recycle" argument that you so happily formed.

Refreshing: [ 1]
1. Having the power to restore freshness, vitality, energy, etc.
2. To revive with or as if with rest, food, or drink; give new vigor or spirit to.

...or in your example:

In this context, we use "refreshing" as invigorating. The statement does not necessarily have to be new per se, but the contrast it has to all of the other threads out gives people the feeling that threads like these have not been seen for a long awhile-- therefore it is refreshing.

Take for instance these two statements that have very similar contexts:
It is nice to see these kinds of threads once in awhile.
It is refreshing to see these kinds of threads once in awhile.

Like I have said the last time we debated, read through every post thoroughly before forming a rebuttal.

I seriously still can't believe that in spite of all of the potential negative posts that could be posted in this thread, the one we get is an argument about the word selection of a poster and an "example bash" that I felt inclined to rebuke. (I mean come on, you can say that it's an "example" of a bash, but it certainly sounds like an actual bash).

 

Why does someone have to say a good thing, and someone else has to come by and argue.

It's posts like this that reassure me that buying an m15x is still a possibility.

 

Well I'm glad I helped you in your decision. I'm happy to know theres a few good people still left in the AW section of this site that aren't here just to ***** about AW and spam their opinion against AW.

 

my granite resolve to buy a m15x was recently shattered by the broken hinge issue, but it seems that there are people without this problem too so I think I will still buy one so please keep the positive stuff coming lol, need to rebuild my enthusiasm

 

If it makes you feel any better, after about 4 months my m15x still feels as stable as it was out of the box. I take very good care of it.

 

actually it does, thanks a lot while i was sitting here in this cyber cafe going over some threads my concrete resolve to purchase one has more or less fully returned

 

It seems people are making this out to be as bad the xbox 360 issue. Its not. Personally I was always going to buy the m15x and was, at first, a little put off by this hinge issue. But over time I have done research. LOTS of research. And have come to be much more confident in my (still unmade due to alienexchange) purchase. I am confident that when I do get my m15x that I will be able to resolve ANY problem I have with it. If its the hinge then, by now, I'm sure alienware will refund me. (My personal experience with the customer service was quite good.)

PS: @Oceanus I hope that some day, on more friendly terms, we can have a friendly debate. About an issue that actually has two, real, sides instead of one that has a informed and realistic side and an uninformed side. You seem a formidable opponent.

 

Yeah, I think if you just take very good care of it you'll be fine. No offense to some of the people out there, but looking at some screenshots of broken hinges and such, I see scratches and what not. Unless your m15x shipped like that, it doesn't look like they took the best of care... I'm not referring to all users of course, but there are some questionable ones out there.

 

Haha. I'll look forward to it.

 

Astrogiblet,

On behalf of all AW forum representatives, we want to thank you and appreciate yours and everyone's comments and as well to ensure your feedback is heard (both positive or negative)

Thank you.

 

Thx Armnado, but make sure you listen to the negative more than the positive, that way we get a better AW in the end.

 

Thank you! I will continue to spread the good news of Alienware to all.

Today I was sitting in the middle of the Detroit airport with my m15x glowing multi colors.. and right now as I'm writing this I'm sitting at the Pheonix airport with the same setup.