Blu Ray drive problems

Hi guys, I'm having some issues with my Blu Ray drive since the last time I reformatted. Cyberlink PowerDVD 9 is giving me an error that says something like "Drive cannot be accessed" and Arcsoft Total Media Theater is saying "Disk cannot be played". I was thinking it was a driver issue, but I updated the driver and the problem persists.

Anyone experience this before?

Also, as a sidenote, how can I figure out which model Blu Ray drive is installed in my laptop. I assumed that only the correct driver would install so I just downloaded all the Blu Ray drivers and tried them. Only one of them worked, so I assume that's the correct one - could it be possible that the incorrect driver was installed in the first place and the new one is just updating the wrong driver?

Thanks

 

WHat system ?

 

All I can say bud is good luck!!!! I went throught two Blu Ray Drives on my Area 51 m17x. The drive would work for about 6 months and then stop recognizing Blu ray discs. It'd read everything but Blu rays, seems to be a common problem. Good luck.

 

I also have a BD ROM drive...
Is there any way to know if it will have the same destiny? It will die?

Does we know the part number of the bad DVD/BD drives?

 

M17x-R1

There are at least two models listed under the driver section of Dell's site.

 

you do not need a driver for the drive to be identified by the computer, but you need the Blu ray Codecs to play a Blu Ray movie.

Is the drive identified properly in your control panel ?

 

It's listed as this:
HL-DT-ST DVDRWBD CA10N SCSI CdRom Device

Driver version is:
6.1.7600.16385

I installed Arcsoft Total Theater, (also tried with Cyberlink PowerDVD) and it just simply won't work. I would have thought that the codecs would install with these software packages.

 

I have that same drive in my 17xR1. No issues with PowerDVD.

You shouldn't have to download any codec packs in order to play a BluRay. The driver is a base Microsoft driver and does not need to be changed.

Which movie are you having issues with or is it with all titles?

Are you able to play DVD titles without issue?

Could be a hardware issue.

 

BatBoy has it right, I have this drive in my M17x and M15x laptops and Bluray's play w/o issue.

 

I seem to recall I had some problems with certain titles being recognized. I remember specifically having a problem with the "District 9" Blu-ray. I had the Cyberlink software the drive came with and it would always return some strange error and refused to play. I then installed Nero and the problem went away. I looked up the error (sorry can't remember it now) but a bunch of people had the same issue with that particular movie. Mine was an external blu-ray drive so maybe doesn't apply to you but have you tried a different title?

 

So far I've encountered the issue with Invictus and Quantum of Solace. I had some minor issues before I reformatted in December, but since then those two titles are the only ones I've tried.