Blue Screen of Death on my M15x-Please Help me

I believe this is because of a trojan virus I had recently quarantined and deleted, but either way when I boot up windows in normal mode it would get to windows then the Blue Screen error would pop up and shut off my computer...Im now in Safe Mode so im at least able to get some help from you guys, the problem is I dont have the system recovery dvd anymore and I dont know what to do ... is there a way any of you can send me an ISO of it or something, or anywhere I can download it.. Thank you for your help again I greatly appreciate it.

 

Please Help Alienware wants to charge me $20.00!!!

 

you dont have the partitioned area either?
and a whole 20 for peace of mind?

 

Whats the first question you asked, no I dont have that...
As far as the $20.00 I already have the disc but im only going to have access to it in a month because its in another country...please back on topic does anyone know what I can do?

 

i thought i was on topic...

but hey, if ya cant spend 20 bucks to get it right then ok..ill leave your post.

 

Your probably going to need the files and what not to do a system restore/repair. $20 bucks seems like a deal to me especially since your in another country. Good luck friend.

 

Hi!
It would be helpful if you can get the BSOD code and description, if the BSOD flashes and computer restarts before you can see it, maybe you can disable the Automatic restart on system failure by tapping the F8 key during post, once you have the restart disabled the BSOD will frezze and you will see the BSOD code and description
KBA to disable Automatic Restart = 305 or http://4help.alienware.com/cgi-bin/...2VhcmNoX3RleHQ9cmVzdGFydA**&p_li=&p_topview=1
Good Luck!

 

Excellent suggestion! Thanks.

 

Stop 0x0000008E(0xC00000005,0x950847DA,0xADDC5010,0X00000000)

and when I go into windows in safe mode I get this smal window

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 1000008e
BCP1: C0000005
BCP2: 985217DA
BCP3: 97A27010
BCP4: 00000000
OS Version: 6_0_6001
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\WINDOWS\Minidump\Mini060209-06.dmp
C:\Users\owner\AppData\Local\Temp\WER-48095-0.sysdata.xml
C:\Users\owner\AppData\Local\Temp\WER5A6E.tmp.version.txt

 

Hi

One of the things we can try since you think it could be related to a virus would be a "Clean Boot" ( http://www.fixya.com/support/r643558-clean_boot_in_vista) this is to load just the necesary windows services and programs at the startup, if posible run a full antivirus scan

the other thing you can try since the issue is usually related to RAM mem, you can reseat the RAM and test one memory stick at the time in diff ports, if the problem is replicated with just one of the MEM sticks, is very likely that is memory related, in that case you can run the Windows Memory Diagnostic Tool using one RAM stick at the time and double check if the problem is RAM defective

I would suggest you to run the Memory Diagnostic Tool extended or full check running just one memory stick at the time
Remove or Reseat MEM- Alienware KBA 5664 or http://4help.alienware.com/cgi-bin/...XJjaF90ZXh0PW0xNXgrbWVtb3J5&p_li=&p_topview=1

Good Luck!