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    Broken Hinge Not Covered by Warranty?

    Discussion in 'Alienware' started by D4rkMisFit, Nov 9, 2008.

  1. D4rkMisFit

    D4rkMisFit Notebook Enthusiast

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    Well I've had my m15x for a good while since the repair after my hinge broke.
    Today though i was looking around on MyHive account and noticed something in my invoice.


    09/11/2008 $49.60


    Invoice | ******

    1 |
    AREA-51 M15X (MD2) PANEL A SILVER PAINT (SMOOTH/RIP)


    i cant tell if they actually charged anything considering im paying with the platinum account. if they are this is bull****. i pay a ridiculous price for their product that breaks with warranty just so they can charge me more.

    Any alienware reps pm me about this.
     
    D4rkMisFit, Nov 9, 2008
    #1
  2. Oceanus

    Oceanus Ambassador

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    Oceanus, Nov 9, 2008
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  3. dwend

    dwend Notebook Evangelist

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    It is probably a invoice thing.
     
    dwend, Nov 10, 2008
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  4. Alienware-Armando

    Alienware-Armando Company Representative

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    Hello,

    Just wanted to inform you the hinge repair is covered under the warranty, the amount showing in Myhive is only an invoice. Feel free to send me a PM if you have further questions.

    Thank you.
     
    Alienware-Armando, Nov 10, 2008
    #4
  5. Koshinn

    Koshinn Notebook Deity

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    So have new replacement panels arrived yet? My laptop's been at AW for 3 weeks now without any word on when it'll be repaired...
     
    Koshinn, Nov 10, 2008
    #5
  6. fusionsenses

    fusionsenses The Unbannable

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    I would be very pissed if I don't have my laptop for 3 weeks.
     
    fusionsenses, Nov 10, 2008
    #6
  7. gx470

    gx470 Notebook Guru

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    me 2 me 2 ;)
     
    gx470, Nov 11, 2008
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  8. Alienware-Armando

    Alienware-Armando Company Representative

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    Please send me a PM with your account number and I will check with our repair facility for status on your system.

    Thank you.
     
    Alienware-Armando, Nov 11, 2008
    #8