Broken Power Brick not covered by warranty

I've had my m15x for about 8 months. The other day, I noticed that my power cord had a tear in it near the power brick. Upon further inspection, I could actually see the metal in the wire. Upon contacting CS, they informed me that it isn't covered under warranty because it is considered "misuse." My laptop has never leaved my house since I've owned it (except for when I shipped it for repair). When it is moved, it is carefully brought 40 feet away to the living room, and usually WITHOUT the power cord. I find it hard to believe that the damage is a direct result of me.

I listened to the horror stories, and still I went ahead and ordered from Alienware. I'm not going to lie, the flashy lights got me. But this is ridiculous. My screen was busted upon arrival (had to ship it back). If a screen can get busted during shipping from Alienware, doesn't it seem like the "misuse" may occur on their end? I'm using the earliest version of the BIOS because none of the others fully work. I've had audio popping, sleep/hibernate issues. It isn't worth it. I urge you all to think twice before dropping THOUSANDS OF DOLLARS on one of these systems. I just hope the next thing that goes isn't more expensive to replace than the power brick. And there will be a next time. I can feel it.

 

wow, that's some BS from AW. a 40$ AC adaptor. jeez, show some class, alienware

 

You can also repair it your self it's quite easy and safe. Or if you aren't comftorbal, just look on craigslist or ebay for a used one. My dog chewed my macbook's power cord, and apple sure in hell did not replace it. lol they asked how it happened i said it was corrosion, then they say teeth marks

 

those teeth marks always get ya!

Maybe I will try repairing it. If not, then any brick should work as long as it supplies the same voltage and current as mine, correct?

 

yes i should but i would not take quite a chance with it since its a very nice toy i would get a new or used m15x adapter ...just me though safer then sorry

but i can understand them not covering it ....i've seen plenty of idiots tearing up there stuff and the ones that do take care of it just get screwed.....owell that life

 

i think, if i remember right: (but not to be quoted for fact)

if you read the warranty information, it states all peripherals (i.e. the power brick) are covered under the manufacturer's warranty for that item.

you would need to make a claim against the maker of the power brick.

that said, i think AW could have at least entertained the idea of replacing the item before stating the item was used in a way it should not have been. shame.

 

if they put Alienware on there it would have thier so sneaky

 

it appears as if you may have a better leg to stand on then you or i thought.

call them back and have them validate the term and definition on misuse. a simple tear from the looks in the photo i would say does not constitute misuse.

as stated from the posting of Moo...as seen in quotes above, you have a 1 yr limited warranty for the adapter....

keep plugging, and be persistant, but polite at the same time...

 

We're sorry for the inconvenience. Please PM me your information and we'll have this component replaced for you under warranty.

Thank you,
James

 

ohhh i guess that qoute did it yes !!!!!!!!!!!!!!!!!!!!!!!! i got you the attention you deserve i should be a lawyer

 

Way to go Mr Moo!!!

 

Oh and thank you AW for taking care of a customer.

 

meh....i'm the one that pointed it out....

and yes, a big hooya to AW for wanting to right a customers issue.

 

Sorry ryujin +1 for you as well.

Great team work guys. This is what I think these forums are about.

 

i was just joking ....lol roswell kevin is cool he handles things so i say thank you kevin

 

my power brick cord is teared too
at the exact same place as yours
and it was like that since the first month i got the laptop

 

roughman, you should PM AW-James. I just sent a PM to AW James and followed up with Roswell Kevin, and the issue is going to be resolved. Thanks to all for your input, and thank you AW.

kegleg you are right. this is what these forums are all about