Can anyone do me a favor (M15x related)

The only software left for me to finish rebuilding my M15x is the bluray software.

I can log into myhive and try to download it but ever since yesterday I've tried to download it about 20 or 30 times, the download allways gets cut off around 60% and I cannot resume. if I use a download accelerator it doesnt get the file for some reason.

So could I bother anyone here to go into their hive of their m15x and download the bluray software (cyberlink powerdvd) and upload it to rapidshare or something?

I know i've been a pain lately but rebuilding this thing with dual boot was kind of a pain thanks to alienware's crappy support but with help from Oceanys and findviks (sorry if I got your name wrong!) everything is now working to perfection. It's just the bluray thing I cant get to download for some reason.

 

You have a PM.

 

thank you very much

 

I just realised you sent me the dvd software, the thing is, I need the blu-ray software. it's called power BD or something. Thanks though

If you have it could you send it to me? or if anyone has the power BD software in my hive could they send it to me. thanks

 

BTW if no-one here can help, they will sent you a copy of it (if you didnt get one), as they didnt include it with my manual etc when i first got the laptop

 

I would help if I had the blu-ray version of PowerDVD in my MyHive. :\

 

Thats ok guys dont worry about it, I am sure alienware will fix that link eventualy. atm its completly broken now. I can download everything fine from myhive but the bluray link is just not working

 

If you give me the link to it, I can probably download it for you. When you're in your MyHive, right click the " Download Driver" link under the Power BD software you want and then select properties-- then give me the URL for it. I'll see if I can download it for you and if I can, I'll upload it onto my server for you.

 

Sorry, I didn't get the BD drive. But did you check for this software on your CD's? It should be there.

 

Hey oceanus I'll send you a PM with the link.

linuxguy, the software cd doesnt have the bluray software, if you click it it actualy sends you to myhive.. because it says that more than likely there's an updated version of the software already.

alienware is just lazy

 

how can they be lazy and held accountable for a lost connection?
how come your system does not just start where it left off with the download upon reconnection? it should store the % you already have in a temp file.

second...dont blame AW for lack of support for a dual boot system. they sold you a single OS and that is what they offer support for. if you chose to alter the configuration, then that is on you, not AW. I dont see how they are responsible for fixing your issues when you altered the product.

call me crazy....

 

Hmmmm a link to add to the mini hive would be appreciated.

 

All of the "restricted downloads" (ex. proprietary software, BIOS, etc) are all down-- they all return a 404 page. I'll try again later in the day.

 

Alienware IS lazy, everytime you call for support their way to fix your problem is telling you to use your respawn cd. and if you didnt buy one, they tell you to buy one then use it... and thats all they do, if the problem ranges from a missing file to the computer not booting up properly, they will give you the same response.

secondly and the reason why I originaly said they were lazy. in the "Drivers" cd they shipped with my computer. there was no bluray software. instead when I click the "install bluray software" button its actualy a link to myhive to download it. YES, not puting software in a CD and instead puting a link in it is friging stupid, dumb and lazy.

Also, who blamed alienware for lack of support of dual boot? I sure didn't, how could I? for me to blame them for something like this would mean I expect them to at least understand what dual booting means. if I call alienware support right now and tell them I am having problems with my dual boot guess what they are going to say?

yeah, exactly. use respawn.

I recently sent them an email asking them what I should do because my option to "respawn" by pressing F10 at the booting screen, was gone. it was my fault. I installed an operating system that I owned and overwrote the MBR. I asked them what I could do.

the support guy solved my problem in a matter of seconds (acording to him)

he basicaly answered "Oh you deleted your partition, it is now gone forever, you cant respawn"

and that was his help... I am guessing he was hoping I was a bit dumb but I wrote back telling him the partition was there... and he stuck to his story, he told me while the partition was there, more than likely all the data inside it was deleted.

Then I sent another email telling them that they were wrong, the data was in the partition, the partition was intact.

they didnt reply to me for abou 5 days and then I got an email saying "oh ok, then you are going to have to use your respawn CD to recover your system"

The funny thing is, I had already fixed my system. way before I started emailing them, I just wanted to see for myself how far they were willing to go to avoid work. to avoid coming up with a solution to my problem. it took me a good 30 minutes of googling, checking in notebookreview and a bit of my own knowledge to come up with a way to add the F10 option again and I fixed it. it took alienware about 8 days... to tell me to use my respawn cd.


Alienware support is not just lazy my friend, they are about the laziest people I have ever dealt with in my life and I've owned 3 of their computers in a period of over 4 years. The machines themselves are good but the moment they get on that fedex truck on way to your house, its every man for himself. You cannot hope to get anything from those guys.

Oh and just to top my story with a cherry. The guy in the email said. "I see here in your system specs that you ordered a quick respawn DVD with your order, you should use that instead"

Wanna know whats funny? the DVD never came.. yep, they forgot to send me the dvd I paid for and quite honestly I dont even want it because their quick respawn was giving my pc bluescreens... the quickrespawn alienware gave me bluescreens every 10 minutes.. so it was broken at the very core.. I had to install windows and every driver one by one. one could at least hope alienware can support me by allowing me to download drivers from their website right? wrong again, their site has been down for 2 days now and as oceanus can prove it, the links are broken.

 

This remind me of my younger bro who once told me that he learnt a way to copy a huge game in a floppy drive, all he did was copy the shortcut off the desktop and playing the game from floppy. He can join Alienware for sure ... oh but he was just 7 or 8 at that time

 

I can download all of them from my hive, ping me the link and I will give it a try as well.

 

Aye, I'm on it.

For the record, if you need support for anything kuhne, you are always welcome to ask us or you can call the Roswell Crew at 1 (866) ROS-WELL. The Roswell Crew, unlike the normal customer support representative at Alienware, are generally very helpful, understanding, and are knowledgeable about any problems you ask them about.

If you ever need to call technical support, I suggest you call the Roswell Crew for it. Their normal operating hours are Monday through Friday from 9:00AM-6:00PM EST.

 

all links working except this one for me, the URL format looks invalid to me. May be they put it wrong.

 

Perhaps, but I find it odd how I'm getting the same error code for X36 BIOS, the Alienware Command Center and Nero.

 

Your brother must have felt he invented the lightbulb or something... that must have been hillarious, of course he has the excuse that he was 8 years old. Alienware doesnt.

I know the links thing is all weird, been like this for a few days.

and Oceanus, what is this roswell support? you work there? is it your business? it sounds interesting

 

Yeah and very cute as well. He tried to tell me that I can save space on my disk by doing that.

 

Roswell is the upper-tier division of Alienware's customer support. Unfortunately I don't work there but I have received a lot of help from them.

 

LOL! He does make a good point ... in a funny way.

 

Always call the Roswell division if you really need help. They are much more knowledgeable and do everything they can to get your issue resolved.

 

Next time I have a problem I will try roswell but I hope I have no more problems. the laptop is working fine right now. great machine

 

ok let me put it this way and i will drop it...

you altered the product they sold and said they would provide tech support for. they are no longer obligated to provide the support since you altered the unit beyond the terms of agreement that accompanied the unit.

AW has been very specific (in terms of agreements, warranty paperwork and so on...) in what they will allow for altering the unit (hardware and software) without voiding warranty or tech support. there are numerous posts on how to go from 32bit to 64bit, how to (currently) flash a BIOS for the m17 to be able to OC the unit, creating multiple boot units, and the list goes on...and most people who have posted these "how to's" have made disclaimers that AW does not support what they are giving guidance to do, that it may void warranty or not be covered in the tech support agreement...thus - attempt at your own risk.

then to come on the forums and blast AW cause they can not offer any further support beyond "respawn" smacks of irony in itself.

i agree that the AW tech support needs to be beefed up, changed, more educated reps, and the like, but they just follow a procedure that AW has set in its guidlines for its employees. this of course is for NON-ROSWELL techs.

as far as the links...maybe it is thier servers, and maybe not...maybe they are housed by an outside company and AW just leases space on the server...but to say it is thier fault is akin to saying they turned off the light switch and put you in the dark. i doubt they purposely broke a link to the hive, as it was probably some tech glitch somewhere in the realm of electronics. i.e. and accident, not an on purpose.

that being said, i have called the basic tech support a few times, and each time i was assisted in a professional and proficient manner. and each resulted in a corrective action that did not require a respawn or any such hint towards.

i will close with this: Roswell and these forums are far better then basic tech support from AW. it shall remain this way until AW steps up the tech support department, but that is not within our control. if anyone has issues, good and bad, aside from posting in the forums i would offer you take the time to send a certified, signature required, snail mail letter to the corporate office detailing your experience(s), good or bad along with recommendations for improvement or resolution. to just hop in here and leave your ramblings without further followup does nothing to improve the situation. AW will never have an opportunity to improve if you never let them know in a professional manner how to improve. the forums are just online postings available for assitance, both technical and whatnot, to venting. and that is where it stops, unless you take the time and effort to really inform them (AW) of how they can improve the service.

 

yeh but the thing is I never told them I altered my product... I let them think it was their own fault and they still basicaly didn't help.

but I will try rosswell next time. thanks

 

ryujin has to work for these people.

 

There you go Kuhne. Managed to download it today.

http://www.audicracy.com/alien/pdvd.zip

 

from your post previous:

 

Are you REALLY that bored?

That's border-line fraud if you were to do so knowingly and try to claim anything on your warranty.

 

Nope, its not fraud, I was trying to get them to help me and they simply didn't help and I never told them I altered my product. in the end I fixed it myself and they just never helped. stop trying to defend alienware support, it's pretty much the worst there is

 

well there CS is bad but it doesnt help by asking for help and keepin them busy with your problems that dont exist ...your just fueling the fire ...now i do not defend then i am not happy with there CS and there crappy answer they gave me but still its what we are here for so dont bother CS...they do have to deal with butt nuggets all day long there job sucks

 

I'm gonna go ahead and /agree with Koshinn....

Are you REALLY that bored? to quiz CS about a problem you had already fixed?

plus, if you've spent half as much time with computers and network systems as I have, you know that you become an island unto yourself in terms of tech support. figure it out, or give up. I havn't met CS agents that knew what they were doing, and/or could help beyond "send it in" ... which is about the point at which I call them.

I'm also going to agree with the fraud statement. we all know you DIDN'T claim warranty... THIS TIME, but let this be a warning, to you and those who would: claiming warranty on an item after you've knowingly broken the warranty conditions is fraud.