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    Curious about warranty...

    Discussion in 'Alienware' started by grendelswr, Aug 11, 2009.

  1. grendelswr

    grendelswr Notebook Geek

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    Hello all. I'm just curious of what everyone got for their warranty and service. Just trying to debate what I should get. Thanks in advance.
     
    grendelswr, Aug 11, 2009
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  2. sleey0

    sleey0 R.I.P. AW Side Topics

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    You didn't mention what system your getting.

    Anyways, if it's the M17x I got the base 1 year. I always do this with Dell warranties as you can extend and/or upgrade later on.
     
    sleey0, Aug 11, 2009
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  3. unbrandedbutter

    unbrandedbutter Notebook Enthusiast

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    So how does the warranty work? I see there are remote diagnosis, my tech team, and complete care. What are they for? I have never bought any warranty for computer, but since it's m17x, I want some backup just in case something happens to it.
     
    unbrandedbutter, Aug 11, 2009
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  4. Warcraft

    Warcraft Notebook Consultant

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    just get complete care its the best option.
     
    Warcraft, Aug 11, 2009
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  5. KimoT

    KimoT Are we not men?

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    Remote Diagnosis is where a tech uses an application to control your laptop from the service center to try to determine the problem. It's the first step before they come and fix your laptop (if the M17x) or you mail it in (m15x/M17).

    My Tech Team apparently gets you the option to chose a tech and to schedule phone service. Don't think I'd spend money for that one.

    Completecare is accidental damage insurance for the life of the warranty, so if it gets dropped, Dell will still fix or replace it.
     
    KimoT, Aug 11, 2009
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  6. The_Moo™

    The_Moo™ Here we go again.....

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    The_Moo reccomends Dell warrenty service :p

    they came out 2 days after my problem n fixed it :D
     
    The_Moo™, Aug 11, 2009
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  7. unbrandedbutter

    unbrandedbutter Notebook Enthusiast

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    cool thanks :D
     
    unbrandedbutter, Aug 12, 2009
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  8. lordqarlyn

    lordqarlyn Global Biz Consultant

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    Three years standard level. I've never had problems with Dell's CS. Even when talking with the foreigners lol....
     
    lordqarlyn, Aug 12, 2009
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  9. EviLCorsaiR

    EviLCorsaiR Asura

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    Whichever system you go for...I'd just go for 1 year to start with (unless you have tons of money and can afford the warranty there and then). While you're still in warranty you can extend it. So right before the year ends you can extend it to 3 years if you do so wish (it's what I plan on doing).
     
    EviLCorsaiR, Aug 12, 2009
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  10. Stone825

    Stone825 Notebook Virtuoso

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    /hijack

    Did Alienware finally get rid of their sub-par warranty and switch over to Dell's warranty?

    Also: Hi... Thought'd I'd troll and see whats going on with AW these days (I sold my M9750).
     
    Stone825, Aug 12, 2009
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  11. Warcraft

    Warcraft Notebook Consultant

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    Like i said get the complete care option you wont regrest it. :)
     
    Warcraft, Aug 12, 2009
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  12. KimoT

    KimoT Are we not men?

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    The new M17x has the warranty through Dell, including on-site repair and completcare option. The m15x and m17 are still under the old Alienware system.
     
    KimoT, Aug 12, 2009
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  13. grendelswr

    grendelswr Notebook Geek

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    Thank you all. M17x is what i'm going for.
     
    grendelswr, Aug 12, 2009
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  14. unbrandedbutter

    unbrandedbutter Notebook Enthusiast

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    I have just talked to a buddy that used to work at dell, and according to him, complete care is definitely the way to go. Dell will replace anything and everything within 48 hours, and if they don't have the parts readily available, it is suggested to whine and cry to their manager, and you just might get an upgrade too.
     
    unbrandedbutter, Aug 12, 2009
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