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    DELL USA"s Service Policy?

    Discussion in 'Alienware' started by jsteng, Jan 13, 2010.

  1. jsteng

    jsteng Notebook Consultant

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    What is DELL/ALIENWARE USA's Service Policy with regards to International Warranty>?

    ie, If I, outside USA, were to purchase an Alienware in USA, how am I covered in the events that has befallen us with the M15x A03 BRICKING?


    ALienware is a good piece of Hardware, but DELL is stinking the whole thing!
     
    jsteng, Jan 13, 2010
    #1
  2. DR650SE

    DR650SE The Whiskey Barracuda

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    If you reside outside the continental U.S. then for service you will have to send your unit in, provided dell doesn't offer techincal support at your location.
     
    DR650SE, Jan 13, 2010
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  3. jsteng

    jsteng Notebook Consultant

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    Hmnm.. I see.. so basically I will experience the same whether I purchase it in USA or in HK

    Right now, with the M15x A03 bricking, did those units within 21 days get completely replaced? or just the mobos?
     
    jsteng, Jan 13, 2010
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