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    DHL problems?

    Discussion in 'Alienware' started by Zeltix, Oct 1, 2008.

  1. Zeltix

    Zeltix Notebook Guru

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    Hey all,

    Just wondering if anyone had issues with DHL delivering your packages?
    I ordered the m15x with the backpack (both in the same order number) but somehow they got seperated. They arrived in Belgium but by mistake my laptop was send to Holland while my backpack remained in Belgium. Yesterday i received my backpack and called DHL to ask what happened to my other package and basicly they didn't know where it was. So today i found out it has found its way back to Belgium but they once again send it to the wrong Location, so they will have to resend it to the correct location tonight and hopefully it gets delivered tomorrow... Its a small delay but it kinda pisses me off... As they say misery likes company so, anyone else had bad experiences with DHL?
     
    Zeltix, Oct 1, 2008
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  2. cinek2

    cinek2 Notebook Consultant

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    my order arrived without any probs.... I'd let AW know.... I allways write to the company where I get the product(s) from and sometimes I get a refund for the delivery charge.....
     
    cinek2, Oct 1, 2008
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  3. Alienware-James

    Alienware-James Company Representative

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    If the package ends up lost or in transit for an extended period of time, please contact our Customer Service team.
     
    Alienware-James, Oct 1, 2008
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  4. MrDJ

    MrDJ Notebook Nobel Laureate

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    i didnt have any problems with the m15x delivery but my sager was delayed due to a balls up by dhl. they scanned the box twice so it gave off an error. luckily i rang them and they said oh yeh,its in our store,we will deliver it tomorrow.
     
    MrDJ, Oct 1, 2008
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