Problems? See this thread at archive.org.
Guys,
I'm almost ill after my call this evening with Alienware...
Spoke with a tech this afternoon attempting to see what could be done to address the latency/stuttering issue. He provided me with a 14 step sheet to work through and told me if it didn't resolve the issue to call back.
Well... I called back about 5 hours later and got another tech.
The tech I spoke with actually conferenced in an engineer and we both learned some very bad news... According to him, as of today all Alienware M17x nvidia chipset based motherboards are officially defective. There is nothing they can do to completely eliminate the issue.
Apparently they are working on a new Intel based motherboard revision but it will be some time before it is ready for us.
I for one am not going to sit by and have my $5300+ notebook 'gutted' for a motherboard replacement when it was defective goods to begin with that was never tested.
I just finished filing a request with the Critical Issues department and am now waiting for them to get in touch with me.
Unless Dellianware takes this piece of junk back and does a proper replacement I, as well as my company (a large publisher), won't ever buy anything from them ever again.
My day now officially sucks!
DPC Latency/Stutter issue - VERY BAD NEWS
Discussion in 'Alienware' started by DenverESullivan, Jan 23, 2010.
