Dell/Alienware Escalations Dept. NZ

Hey all,

I am currently going through a nightmare of a time with my M18x- the cliff notes version is a horrendously inexperienced tech game to do a simple parts swap on my machine (which normally I'd do myself, but I couldn't seem to convince the Dell reps on the phone that I knew what I was doing ) and instead borked it when he finally did come to service it. This of course was after two failed deliveries of the wrong part by Dell. So I've been a month without my machine now, using a loaner from the production company I'm working for to do all of my Maya and Nuke stuff, and my last three calls to Dell to try to speak to a manager/escalations agent have all been met with reps who want to 'just take down what I want to complain about' and then never getting a response.

Were I still in the states, I would know which lovely email to Mr. Michael to use, but I am unsure as to whether it is the same here- so if anyone with experience in the AUS/NZ/SEA region would kindly PM me that info, it would be enormously appreciated.

Ta!

 

Sorry to hear about that, friend. I'm sure that once you make it past the poor excuse for an employee that answered your calls, but has not cared enough to help you, Dell is going to make things right. I hope those that treated you like that face disciplinary action up to and including dismissal. That's no way to treat a person that has subsidized their livelihood. They do not deserve to have a job if they're not willing to perform it correctly.

Per Dell-Bill_B: Quickest way to get support from Dell: Twitter via @DellCares or Facebook.com/Dell from the "support" link.

 

Agreed to what Mr Fox has said, however be advised the Michael Dell email works for us as well..I did , and my case got all the support it needed