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    Dell Outlet Return

    Discussion in 'Alienware' started by turbo87, Dec 17, 2018.

  1. turbo87

    turbo87 Notebook Guru

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    So I returned my dell outlet laptop purchase back to dell about 3 weeks ago. I have still not seen a refund issued for the laptop. I have contacted their CS (looks like it’s all India based) multiple times and get the same response. Please allow 10 to 15 business days for a refund. At this point I am just fed up with their CS. Has anyone had this kind of experience with a dell outlet return? Any suggestions? I have contacted my credit company already. Thanks.
     
    turbo87, Dec 17, 2018
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  2. Rengsey R. H. Jr.

    Rengsey R. H. Jr. I Never Slept

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    Do you have tracking number for the returned shipping? If so, what is the status? Has it been delivered? If delivered, how many days already?
     
    Rengsey R. H. Jr., Dec 19, 2018
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  3. turbo87

    turbo87 Notebook Guru

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    Yes, I do have a tracking number. It was delivered on Nov 26th via UPS. So full 3 weeks. They finally issued me a refund on Monday. Thanks.
     
    turbo87, Dec 19, 2018
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  4. Tweak155

    Tweak155 Notebook Evangelist

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    Making me nervous... I just returned an outlet item that showed up this past Monday, but I did notice a new entry now appears in my orders page that does not have an Order# as of yesterday.

    I recently also returned a regular Dell item and it took about 4-5 days after it arrived before I saw the refund appear. I've returned other outlet items in the past and never had a problem getting the money back, although it's been a long time other than the recent transaction so I can't remember how long it took. I'd say my overall experience though is that I always get the money :)
     
    Tweak155, Dec 20, 2018
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  5. turbo87

    turbo87 Notebook Guru

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    Their standard response from CS is “10 to 15 business days” after they receive the laptop. The CS won’t do anything for 15 business days. It get escalated to a case specialist after 15 days. In my case that was this past Monday. I contacted my credit card company last week and put the amount on dispute. I also filed BBB complaint on Monday against DELL. Things moved quickly this week with the refund.

    I think mine might have been a worse case scenario, but I have heard of folks on reddit waiting a month for their refund.

    It should not take this long to get a refund. Hopefully yours will move quickly.
     
    turbo87, Dec 20, 2018
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  6. Tweak155

    Tweak155 Notebook Evangelist

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    Well, my refund just showed up this morning... so they got it Monday and got my refund on my CC on this morning Friday.
     
    Tweak155, Dec 21, 2018
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    Rengsey R. H. Jr. likes this.