Dell UK Web site Errors - can any AW rep's help get this horrible mess sorted out ??

Maybe wait there might be a Halloween discount coming

 

Yeah - I'm thinking (hopefully) that there will be some discount event before Christmas time that offers me the opportunity to stack the vouchers that I have with other vouchers and on line discount. It'd be nice to be able to get 30% off, as that would put the machine I would really want to order in my price range. As it stands right now, for me, I can't quite get things 'agreeable' in my head. That has a lot to do with my case history with Dell of late and the fact that I really don't feel I should be in a position where I am giving Dell more profit off the back of how they handled my case.

Guess I'm just tight with my money LOL.......but good things come to those who wait, patience is a virtue and all that crap......at least by holding off now, I'll hopefully be able to see if Dell actually rectify the bios issues or not - I'd kick myself if I coughed up for a 4930mx and not be able to run it how it should be able to be run.

Just wanna thank you for your offer of jumping on your coat tails with regards to your discount/order......as we discussed, for me, it's tempting but the 500 mile round trip to pick it up, the owner transfer stuff etc etc just don't make it the right deal for me at this time.

Good luck with your order, keep me posted on how it works out for you.

 

Got some good luck, the Cashback from topcashback increased to 7.35% just before I ordered lol

 

That's sweet! - Hope the cashback tracks without issue, that's a lovely little bonus. :thumbsup:

 

I also just cashed in my alienware 17 cashback today, thats £147 from a refunded laptop, guess that will cover all the troubles I had with it. I haven't had any trouble at all tracking TCB, but I hear quidco has a lot of problems with dell.

 

Yeah, I read that as well - about Quidco.

On a side note, I'm still gob-smacked that the web site is still tossing an error with the 512gb mSata/4930mx on the 18 - I've PM'd rep's here, the thread is in public view....I've told Dell UK many times......they obviously don't give a crap that this probably will be losing them sales.....for what appears to be just a silly error.

Go figure....

 

Just gt my cashback tracked £2671 is going to get me £163.80 which is 7.35% (thats £2225.88 without Vat)

 

Nice!!! - 37.35% in total (appx) off your machine is pretty amazing!

 

yea I feel like I'm paying US prices xD

 

They added an Alienware Top Sellers section and I thought I missed out on a promo, but they didn't change anything, not even fix the msata error.

 

It's weird, regarding the 512gb mSata - I had thought that maybe it was something like it not being CE approved or the like, but that cannot be the case as it IS available with a lesser cpu than the 4930mx. I just wish they'd fix it because it is obviously a simple error from where I'm standing...I've never heard of a drive not being compatible with a processor....and that's what the web site error obviously intimates.

 

It's good to exercise caution, though.

We also never thought we'd see SSDs being incompatible with video cards, and yet RAID Samsung 840 Pros and SLI 680ms would rarely mix well.

 

True, but if the US web site permits 4930mx & 512gb mSata with Windows 7, it still beggars the questions as to why the UK site does not allow for the same without throwing a fit ?

 

Weird..I dindnt have problem ordering mine (I'm in the US)
If you were here, I could have sold you the extra one I have sinceits the one you are looking for.

 

Thanks for the kind gesture - seems that no-one at Dell EMEA wants to fix the web site error regarding this. It's been like that now for many weeks, and it is kind of ludicrous to think that the same machine configured on the US web site is fine - no problems in getting a machine with that particular configuration.

Oh well......

 

Good to see that this mSata issue still persists on the UK web site

 

Was getting an incompatibility when I upgraded the second and third tier 17's to 780 cards the adapter was wrong.

I hate the configurations at the moment cannot get the spec I want.

 

I can't believe that it is STILL impossible in the UK to configure an 18 with a 4930mx, Win 7 and a 512gb mSata........

 

Even going through your special contact person it is still not possible to order that configuration by phone?

 

Unfortunately not, bud. Even he cannot override the web site configurations. I really don't see why it's an issue in the UK....if one drops the CPU down to a 4900mq, that's fine - you can add in the 512gb mSata. If you want the MX, the web site still throws a wobbler over here.

I'm fairly certain that it is not a stocking issue, as mentioned, it is available with a lower CPU....I'd also bet my hat on the fact that there is no compatibility issues either because the same config is fine on the US site.

And to top it off,the UK price has now reverted to full price - there was a long term special running with £300 instant savings off the top tier 18 - that has now gone.....

I guess someone 'up there' does not want me to buy a new machine

 

I know it's not your preference, but why not just order the machine with the CPU and GPU configuration that you want and grab your own SSD aftermarket and be done with it? Although it won't be covered under warranty, it will be less expensive and probably perform better than a stock Lite-On SSD. The better SSD products are carrying up to a 5 year warranty, so it shouldn't matter much in the grand scheme of things.

Hopefully, they will get whatever is wrong with the web configuration tool worked out.

 

Yeah, I've thought about doing that. One of the main reasons for me wanting to 'hang on' for the large mSata is that I have a PM830 512gb 7mm SSD that I can raid with the mSata, perhaps add a second/third 7mm 512gb (or maybe even a fourth by removing the ODD) and go balls out for raid SSD's - 2tb Raid 0.

It's my understanding that the mSata Dell use is Sammy P841, which is the only 512gb capacity mSata available right now - exclusive pretty much to OEM's, although there are a few available to buy aftermarket, generally they are located in the US by US sellers, meaning that it puts obtaining one for myself - within a reasonable budget - is pretty unrealistic for me in the UK because of 'Madge's add-on costs'.

As Sammy are the only 512gb mSata manufacturer in the above scenario, it leaves me looking at 480gb mSata's which will not prove a wise move when raiding drives 480gb+ in size.

I just wished that Dell EMEA/UK sorted this out.....I guess I just don't want to waste the drives I have, if you get me.

 

Well I got to the bottom of my order cancellation.

An incompatibility on the UK site upgrading to the 780gtx card. They have the wrong part number for the power supply adaptor. Which doesn't become apparent until they are actually building your laptop. So I've just spoken to a sales guy who had now sorted that out.
If it was known that the wrong part was being used why couldn't they just substitute it at the build point? I'm sure it would have been a simple case of picking the plug next to the one for the 770... infuriating.

 

My Alienware 17 order was cancelled, too - I think I might have had the same problem with the power supply adaptor.
Have you had any joy with Dell and your order? After a few painful conversations, I'm waiting for them to reinstate my order but have heard nothing, yet.

http://forum.notebookreview.com/alienware/737321-alienware-ordering-dell-impossible.html

It looks like I'll be waiting three weeks (at bare minimum) to get my system. I am seriously considering cancelling the order and buying MSI instead.

 

Your frustration with the order confusion is totally understandable, but settling for something less than what you really want would be like cutting off your nose to spite your face.

 

I've just settled on the plain and simple fact that ordering AW from the UK web site is an absolute nightmare - because of that fact, AW is off my list, regardless of my nose. I'd rather have my sanity in tact than try and build an Alien within the UK right now....it's a pathetic abortion of a web site that needs someone to overhaul it BIG time to enable people to configure machines and order them without issue.

Rant over - £3,000+ saved for me. God knows how many other people have tried and failed miserably to do the same. If Dell like losing business, they are doing a damned fine job of it.

 

I got mine reordered the same day I got passed around 5 people. I was stern and fair in my demand in wanting to know why it got cancelled. The guy I spoke to Sam Moses got it Re ordered, I got it at the same price. Abit miffed another two weeks to wait through no fault of my own. Original EDD was tomorrow. Good things come to those who wait

 

Dam Stevie, I wanna see you join the fold again
I think Brother Fox's suggestion is probably the most realistic solution. I know you may need to import some aftermarket hardware and it's not perfect but sometimes these measures have to be taken. Try and look at it economically as an opportunity cost of saving your valuable time rather than the principle of waiting for Dell to get their website to do what it's meant to.

 

Hahaha, yeah - Fox's idea was probably the most viable right now to 'get onboard' again without the hassle. Trouble with that right now is that on top of screwing up the web site, buying an AW in the UK is the most expensive it has been since release. There was a long running offer which included a £300 instant discount off the top tiered 18 - that's now gone and it's full price.

I was on a somewhat limited budget because of my 'refund debacle' - the above has just made it that much harder to pull the trigger. I don't like paying 'full price' for anything LOL

 

I hear ya. Dell should be a little more forthcoming with their discounts. £300 is a drop in the ocean when speccing out a beast.

 

Yeah, I don't wanna sound like I am whining when saying this, but....it gets pretty annoying when we see people getting tasty discounts AND gift cards for hundreds of dollars - yet Dell UK are tight as a gnats butt hole...AND are proportionally much more expensive for the same product over here in Blighty.

As an example, the top tier over here kicks off at a whopping £3,050, equating to almost $5,000usd. (The US equivalent is $3,249 or £2,020 - a HUGE difference, which is no way justifiable by Her Majesty's VAT/Duty add-ons alone).

 

Alienware are really expensive in Japan and Australia too, and seldom get discounts. That's the main reason I used Hidevolution to buy mine from the US. It sucks.