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    *Dell-Alienware & AW Legacy Replacement Systems-Warranty Repair Issues*

    Discussion in 'Alienware' started by BatBoy, Jan 9, 2010.

  1. DaneGRClose

    DaneGRClose Notebook Virtuoso

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    Your customer number, the one that they link to your financing the new system and the old system. All you need to do is contact your support rep, whoever got the new system for you. Ask them if you need to send it back, you never know if they say keep it then do it, if not they will tell you to send it back and help you get a return tag for shipping.
     
  2. shady boy

    shady boy Notebook Guru

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    Ok will do that...but the thing is i have signed an aggrement for only one laptop for which i am responisble to pay my all payment which i am but how can they charge for another system for which u didn't signed an aggrement .....? Stupid Dell
     
  3. DaneGRClose

    DaneGRClose Notebook Virtuoso

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    Yes you signed an agreement for the first laptop, but they cover their butts with the fine print. I don't know exactly where it is but once you sign for that second laptop you agree to return the first one or be charged for it and pay for it. I asked my rep if I could keep the second laptop, she said no it had to be returned, I asked if I paid for the value of it based on the condition it was in if I could keep it. All she said was it needed to be returned within 10 days unless I was told other wise or upon the 10th day I would be charged full retail, if that happened and it was not paid I would have all account access locked including service and warranty related things, and that it would be forwarded to their collection department. Unfortunately unless they tell you that you can keep it you have a lot more to lose than win, and there is no doubt you would lose. Really it's not worth the headache, ask if you can keep it once just in case and if they say no just send it back. You're getting a computer worth more/better performance than what you had so be happy with that if they say no.
     
  4. alienwolf

    alienwolf Notebook Deity

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    Simple, bottom line is this..Your new UP GRADED system is replacing your old one you signed for. :D And the price and payments agreed by you will reflect on the new system once they receive the old one back. :rolleyes: So if no old system is received by them with in the 10 days you will be charged for both :eek: Question, why would you expect or even consider they would give you, what you have been complaining about for so long. They need the old one for R&D I 'am sure.
     
  5. shady boy

    shady boy Notebook Guru

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    Will do that ..thanks anyways for helping out again ...
     
  6. DaneGRClose

    DaneGRClose Notebook Virtuoso

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    No problem on my part, that's what we're here for. I think we all wish we could keep both the old and new system even if the old one may have problems. :-( But unfortunately Dellienware doesn't work that way, and I can understand why, they'd be out of business if they always did 2 for 1's on computers this expensive. But hey the new ones will be awesome! :-D
     
  7. alienwolf

    alienwolf Notebook Deity

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    Dane yours should be there soon :D
     
  8. shady boy

    shady boy Notebook Guru

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    yeah it is awsome ...still trasfering some old stuff to the new one .....one more thing i am glad i have asked what should i do with the old one...imagine if i had no idea what so ever and the 10 day limit was passed then what ?
     
  9. alienwolf

    alienwolf Notebook Deity

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    Oh :eek: Soooo no funny :D
     
  10. shady boy

    shady boy Notebook Guru

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    it's not a joke
     
  11. DaneGRClose

    DaneGRClose Notebook Virtuoso

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    They will usually call you I know I got a letter in the mail about sending the old one back before I got the new one, so they remind ya but it's easier to just ask on here. :-D I'm now irritated at another company FEDEX. The guy that has my package on his truck was a block from my house when I left this morning, and it still hasn't been delivered or even attempted to deliver. They have 2 more hours before I get mad again. RRRGGGHHH I want my friggin computer!
     
  12. shady boy

    shady boy Notebook Guru

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    patience ...u will get ur soon ... :)
     
  13. DaneGRClose

    DaneGRClose Notebook Virtuoso

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    Yes I will it was delivered since that last comment!!! Now to take lunch and go snag it up! More info to come later tonight once I play with it.
     
  14. shady boy

    shady boy Notebook Guru

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    Tell us and tell me a which software do u use to test the CPU
     
  15. alienwolf

    alienwolf Notebook Deity

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    HWINFO32 and to Bench test Heaven 2.0 there are others I like these Oh and GPU-Z and CPU-Z
     
  16. DaneGRClose

    DaneGRClose Notebook Virtuoso

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    Are you asking for a CPU benchmark program, or just a program to check and see what the cpu is and what it is doing? If you want a benchmark there's a lot I like Maxon Cinebench R10 or 11 I also like Wprime as well. If it's just monitoring I like CPU-Z or HWinfo32. As far as GPU goes I think that 3DMark06/Vantage are the best for benchmarking, and GPU-Z for monitoring(CPU-Z will also give you GPU info too).
     
  17. DaneGRClose

    DaneGRClose Notebook Virtuoso

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    And a couple questions for you guys who have already got your R2's does the keyboard feel softer and less solid when pushing keys compared to your R1's? And do the hinges feel softer/less resistance when opening the screen as well?
     
  18. shady boy

    shady boy Notebook Guru

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    yes it does i think it has less weight as well ...
     
  19. DaneGRClose

    DaneGRClose Notebook Virtuoso

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    It doesn't really feel much different weight wise to me, maybe a bit different but probably just from different internal components. It kind of threw me off when I set it up cause it felt so different. It seems friggin awesome, now I'm going to bench the heck out of it when I get home to make sure it's stable! And the fun starts!!!
     
  20. alienwolf

    alienwolf Notebook Deity

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    The Keyboard seems to have nice action maybe not as stiff same with the screen..hope all is working OK!
     
  21. DaneGRClose

    DaneGRClose Notebook Virtuoso

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    Yeah it didn't seem like a problem, just different and wanted to make sure it was the same with the other systems to make sure it wasn't a problem. It's working well so far, that AlienBreed theme is pretty cool. Can't decide if I want to go back to Rocket Dock or stay with that.
     
  22. shady boy

    shady boy Notebook Guru

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    quick question ...how would u know that ur CPU is fine after this test ..i never done this before ... :( i know i might sound dum but need to know how will it work
     
  23. shady boy

    shady boy Notebook Guru

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    just got the test Heaven Benchmark v2.1
    FPS:
    16.6
    Scores:
    418
    Min FPS:
    2.4
    Max FPS:
    51.8

    tell us what u think guys
     
  24. alienwolf

    alienwolf Notebook Deity

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    looking good!..it will test the crap out of your GPU's to stress every thing will run hard get hot but not BSOD or get to hot as to shut down. High 80's are ok just keep an eye when running you be ok. :cool:
     
  25. alienwolf

    alienwolf Notebook Deity

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    Shady you got single GPU? What's your sys spec's?
     
  26. shady boy

    shady boy Notebook Guru

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    PROCESSOR

    Intel® Core™ i5 Processor 540M(2.53GHz,3MB cache)

    OPERATING SYSTEM

    Genuine Windows® 7 Professional, 64bit, English

    GRAPHICS CARD
    Single 1GB ATI® Mobility Radeon™ HD 5870

    MEMORY
    4096MB 1333MHz Dual Channel DDR3 SDRAM [2x2048]
     
  27. shady boy

    shady boy Notebook Guru

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    Why , What's happen ?
     
  28. DaneGRClose

    DaneGRClose Notebook Virtuoso

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    With your specs it looks pretty good, the easiest way to tell if your cpu, gpu, etc is most likely stable is run the benchmarks we told you to run and if it doesn't crash/bsod/freeze and the results look normal then you're good. If it crashes/bsod/freezes or gives you really low results then something is wrong.
     
  29. dirtydan

    dirtydan Notebook Guru

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    well i have an update... dell sent me the upgrade parts as promised. they sent an onsite tech to install them and then hit the fan. the tech installed the new blueray burner and after the put the laptop backtogether it didnt power on. instead of takeing the drive out and putting the old one back in he took it apart agian to check all the connections and still nada.. no power. so i called the guy from corp that was helping me out and he had him install the old dvd burner back in the laptop and boom.... it had power. so i guess the burner is doa... no problem cuz there sending me a new one. the that pissed me off is that my 5870 will not work in crossfirex but, but it works in single card mode. so i open the laptop up check the xfire cables and sure enough the dumb tech broke a connector on the cable. i called the guy from corp again and he shipped me out a new secondary card cuz thats the one that has the cable. so lets she what happends tomm when he tries to install it again lol.

     
  30. DaneGRClose

    DaneGRClose Notebook Virtuoso

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    Dang man that sucks, another set of problems. Before long there isn't going to be anything left to upgrade on your system if they keep it up at this rate.
     
  31. alienwolf

    alienwolf Notebook Deity

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    Dirtydan what a comedy of errors, :eek: Glade to see you kept your cool :cool:
    If this keeps up will be better to build you another one :rolleyes: maybe an upgrade or 2 for trouble.. ;)
     
  32. dirtydan

    dirtydan Notebook Guru

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    i agree ... lets see what happends

     
  33. dcu1976

    dcu1976 Notebook Guru

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    I did noticed the keyboard softness and the hinges the very first time I opened it. I'm fine with it. loving the system, about to start benching!
     
  34. DaneGRClose

    DaneGRClose Notebook Virtuoso

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    Well very good news so far, all the benches are over what most people are reporting and it has remained stable and cool so far. I never once spiked over (cpu)68, (gpu)84 degrees C on any of the tests at all including the OC even without a lappy cooler. Here are the results. 3DMark06: 13500 Marks, SM2.0-5524, HDR/SM3.0-6538, CPU-3391. WPrime32:17.638sec. Cinebench R10:10431. Unigine Heaven Bench 2.0: FPS-18.1, Scores-455, MinFPS-11.2, Max-37.3(all settings at full max).
    All tests ran at Native Res, with 100% stock settings including all the background junk.

    I also managed to get a stable OC of 1.98GHz up from the 1.73GHz stock!(back to stock now)
    So all in all I am very happy with the system, the only problem I've had is the HDD makes a loud clunk noise when booting up but I don't think that will be hard to get another new HDD.
     
  35. alienwolf

    alienwolf Notebook Deity

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    Sounds like you got a winner there Dane..nice score temps better than mine on the cpu cool.. :D Glade the trip is over for you :cool:
     
  36. DaneGRClose

    DaneGRClose Notebook Virtuoso

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    Thanks Alienwolf, you're one of the people that helped a ton when I first came in here so thank you, so much. The temps are lower only cause it's a non-extreme cpu a step down from yours, I'd still take higher temps to have that 920xm any day! LOL I do have to wonder though if the GPU related scores might be just a tad low, I seem to remember getting a bit better out of my G73jH with the same card. Huh either way not too worried about it, finally happy.
     
  37. DaneGRClose

    DaneGRClose Notebook Virtuoso

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    Sweet! I ended up pulling a 15.3k 3Dmark06 this morning! This thing is getting better every minute!
     
  38. alienwolf

    alienwolf Notebook Deity

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    Hot! not far behind my duel cards..nice :cool:
     
  39. DaneGRClose

    DaneGRClose Notebook Virtuoso

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    Yeah, you have dual cards and a better cpu too, and I'm guessing that SSD helps a bit as well! That's just with a light gpu OC. Did you OC anything to pull down that 17075?
     
  40. shady boy

    shady boy Notebook Guru

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    Hi guys my rep called me today and I have asked him about the warranty he said ur warranty is the day u got ur system till next year ... :)
     
  41. DaneGRClose

    DaneGRClose Notebook Virtuoso

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    But did he say the day you got the original system, or did he say he got you an extension from the day you received the replacement? Standard policy even on replacements is the warranty goes from the day you received the original purchase to 1,2,or 3 years after. For example my original purchase was 09/2009 so unless I pay to extend my warranty it runs out 09/2010. You may want to verify that, as the reps tend to be "semi sneaky" on the terms they use.
     
  42. jabbok

    jabbok Notebook Deity

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    Your warranty will be from when you 1st purchased your notebook not when you received your replacement.

    You can check your warranty on the dell website, just put in your service tag and it will tell you how much warranty you have left.
     
  43. Elkay

    Elkay Notebook Deity

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    Warranties should carry over to a new exchanged system. Has for my past two.
     
  44. DaneGRClose

    DaneGRClose Notebook Virtuoso

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    Yes it will carry over, I just want him to know that unless a special approval is made -or- you purchase and extended warranty, that the warranty does not start over the day you receive the replacement. Whatever was left of the warranty on the old system is what you have on the new system, unless one of those two things are done.
     
  45. Elkay

    Elkay Notebook Deity

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    Correct.

    /10char
     
  46. slowburn57

    slowburn57 Newbie

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    Ok guys It came today. Have been checking and loading. So far looks ok both video cards are listed in device manager and both appear to be working.

    Yes I can tell adifference in the screen to the plus side. I am going to set up and run a benchmark program and see what it does. which program do you suggest?

    Will keep you informed as to how things go
     
  47. DaneGRClose

    DaneGRClose Notebook Virtuoso

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    I always run these: WPrime both 32(speed) and 1024(stability), Maxon Cinebench R10 and R11.5, Benchmark Heaven 2.0, PCMarkVantage, 3DMark06, 3DMarkVantage, and various game based benchmarks especially Crysis. If you run those(most can be had for at least a free trial) you should get a good idea!
     
  48. slowburn57

    slowburn57 Newbie

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    Ok will see if I can find these and get started...THANKS I'll let you know how it goes
     
  49. alienwolf

    alienwolf Notebook Deity

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    Dane just Turbo thats all
     
  50. DaneGRClose

    DaneGRClose Notebook Virtuoso

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    Wow that's nutz! I didn't think there would be that much of a difference between the two cpu's and older dual cards.
     
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