Infernia just kidding bought my first one on outlet store R1
can not complain.
Dissident found this site seems the second one is the more modern update seems to be.
Alienware M17X-3144 17" WUXGA (1 CCFL backlight) LCD Screens, brand-new for $395 Retail ($336 Wholesale)
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Well I did some testing myself. i swapped out the screen with another....same green static when you turn it on.
Then I tried changing the GPUs and disabling SLI, running with one GPU...Same result.. Still had the green static.
I'm at a loss now so I guess another call to Dell... -
steviejones133 Notebook Nobel Laureate
Problem being for me is if i get a full refund (£2217) then for me to build my exact same system works out at £2484 ish as I havent seen any offers....even when i called my rep's manager , she said prob 3% max she could get passed via the finance dept on a new order....
In respect of EPP etc, i have never seen any AW UK promo's other than the one I got back in June which was a free upgrade to x2 500gb in raid 0 from the standard 160gb single HDD....
Maybe it would be worth discussing with my corporate rep with a view to seeing if he is able to "pass on" or "intstruct" sales to offer me some better discount upon placing a new order....
Either way, atm, they "dont see" my original discount, so for example, when i say to them that i feel i should get 1up on cpu and 1 up on ram for all my troubles, what they see as it costing them is around 40% cost of my original system when it is actually 25%.....i dont know if this figure is realistic for me to be asking for but my corporate rep led me to bbelieve that that was the kind of discretion they have by way of compensatory upgrades.....but becasue they dont see my original upgrade, they thik its well over that...hence the 2gb....
Another slight bone of contention within this is that all of the above "compensatory" upgrades/options are being based on the prices you see on the UK web site.....ie it costs £400 to go from 720 to 820 cpu.
Now, how i feel about this is plain to see in my eyes....i feel that again, down to all my hassle etc, Dell should not be using these figures as a guide to "cost" to offering me these upgrades, moreso, they should be looking at the price they get these components for EXCLUDING profit margins included in the website prices
In a nutshell, they should be offering compensatory upgrades at cost to dell prices and not basing them on cost to the customer prices as these will be quite alot higher to allow for Dells profit....but why should they "profit" from my misery???
Anyway, thanks very much and would be grateful if you could let me know more on that discount of £350? - may come in handy if i still get the "brick wall" -
You need to either take a refund or take the system they are offering you. This is really going nowhere anymore. I am not even understanding this either.
Anyone need a 20% discount outlet store, PM me. -
@stevie - Sorry I went to bed before I caught your question. I found it on this page - kind of hard to get to but I got good at snooping their deals over the last month or so when I was waiting for my refund.
Gaming Deals | Dell UK
Lemme know if the link works or not. The M17X was on the far right and has both the 350pound plus free shipping.
Like Alienwolf said you have hit a brick wall but you still have options. This plus the pity of a sales rep if you go for a refund. And always remember that HDD and SSD's are cheaper outside of the Alien realm and very easy to replace. -
I agree at this point. You are making this way too complicated and it honestly is starting to look a little tantrumy. I can understand being upset and fedup with things, trust me I've been there with other pc companies. Dell by far has been the easiest to work with and most helpful once someone actually listened to my case at corporate. When I tried to get a replacement for my HP that fried it was horrible. I use to buy nothing but HPs but because of that fiasco I moved to Apple/Alienware.
Most of us here have basically taken what they offered us, a few might have asked for minor upgrades and received but I have a feeling the majority who asked were denied or were given those items at cost of getting downgraded other items. RAM and HDDs are always cheaper after market, so are CPUs in some cases though I'd rather have that covered by Dell's warranty then RAM or HDD. You have an amazing system, I would take it and run or ask for a refund and go elsewhere if you are that upset with Alienware. Personally I'm sitting happy with my R2 replacement they gave me, I could have started asking for RAM or wifi upgrades (nothing else they could upgrade at all for me) but I wanted my computer rather then hassle. Take it and aftermarket upgrade or run, you can't complain that they won't give you those upgrades because they truly don't have to especially when they are offering you a really nice system anyways with what equates to compensation for your troubles in a more real world scenario. Keep fighting if you want but you are only going to come away angry and hurt and I can promise you no other laptop out there will compare when you have a functioning Alienware. The build quality alone is amazing, not that cheap plastic almost all other laptops are made of. It really gives my MacBook Pro a run for it money. Brick walls do not move without extreme measures, and if you bring those in then you will not even be able to talk to anyone about a refund or replacement, just the legal department.
I know I saw an Alienware = Porsche comparison awhile back but lets face it, you can't compare a £2217 or even a $4500 laptop to a $43,000 - $245,000 vehicle. I have never had a Porsche but in my experience with my BMWs and Jeeps I have never been offered big compensations when I am having troubles, which to me is what a cpu and ram upgrade is aching to. I get things like mopar accessories; not stuff like the bigger engine or built-in nav system. You have to think in cost ratios at the consumer level not company cost, and not high end item equals high end item.
**Steps off soapbox now** Just my two cents, take it or leave it. -
@Rockwell - That was me and my comparison with the Porsche. Not a great one but the best I could come up with when thinking of the differences in customer service comparisons. I did mention Lemons as in lemon car or computer. I did own a Porsche way back when and was treated very well no matter what the problem. I had a few manufacture defects that when discovered were compensated for with a fix and a few minor freebies. But apart from monetary compensation; it is the respect and treatment that I remember most. I felt good when I drove away and if I ever had that kind of money again, I would go back to them.
That was the basis of the comparison. The Alienware is the top of the line computer/laptop. Porsche is definitely not top of the line automobile and my 944Turbo was by no means top of the model lineup. BUT in customer service terms they treated all their customers very well going so far as to offer a new car if the one bought was a total lemon. Saw it happen with my own eyes. Again it is a matter of how the customer is treated across all companies whether it is a luxury automobile or a luxury laptop.
Calling the AW a luxury laptop will probably get me flamed but in many cases it is just that. For me it is a cheaper alternative to the Dell workstation. When you fork out that kind of money, in comparison to a Studio or Inspiron laptop, the customer expects a little more respect if there is a big problem. ** It shouldn't take an email to corporate to get that respect **
That may have been the case when Alienware was a small company but at this juncture they are Dell.
Rockwell I agree with your statement about other companies being harder to deal with. When working at the college we ran into trouble with all of them; Gateway, HP, and Dell. The college now has Dell in every computer lab for a reason.
My slightly defensive 2cents -
I totally agree with you on the customer service part, I even get great service at the dealer for my old Jeep Comanche even though it was not bought there but because I bought a Wrangler from them. With me Dell treated me right in my eyes once I took it up with corporate. They offered me an equal replacement if you can call going from an R1 to an R2 equal. So for that reason maybe I am feeling a bit better then someone who is trying to get an R2 replaced. But there is a point you either have to take what they offer or go looking elsewhere. Maybe it could be the "across the pond" aspect that is causing stevie to have such a hard time, but I would think once at the corporate level it all comes from the same place?
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When I had my problems with my R1 I found some very good help from some caring Tech's. I had two from Costa Rica that went way beyond calling me to see if problem had been resolved even before I could call them. Also one in Florida that called on a weekend and a Holiday to see it my replacement was moving along. Took seven weeks to get thing finished, because supervisors seemed to hold things up more than anything.I still have one Tech in Costa Rica moved there from North Carolina, calls every few weeks to chat about computers. Anyway my point is I found if you work with them there are some fine helpful people in the company. Even though it takes far to long as you said to resolve things, Dell is a huge company which probably adds to the confusion, but in the end I am proud to own mine and will stay a loyal customer. Because in the end they did the right thing.
My 2 cents worth. -
I too have had very good luck with tech. rep's from Costa Rica. Many who did whatever they could to help me out. Won't name anyone but I even had one tech send me a part for free to check if that solved the problem. Listed on my hive as some sort of employee item for free. Sadly you are not guaranteed to get Costa Rica.
(I even have the names of all the helpful ones in an attempt to give them credit if given the chance)
If a Dell rep was reading this thread..... what would they take away from it? I would hope they realize that most people that have really big issues are legitimate. My hope is that if a specific tech. rep. can not effectively 'fix' an issue they could escalate it to another division. At the next escalated level those rep's realize they have an upset customer because of the nature of escalation. Finally if there is no resolution at this escalated level; the case is passed to the next level or corporate. As it stands, there is a lot of 'please hold while I talk to escalation lvl 'whatever'. Then there can be a 'tough luck, best we can do' or 'we'll talk to the engineers and get back with you' but the call never comes.
My biggest beef with this process is that when it comes to the point where supervisors can't resolve the issue(s) then they put you off, not pass you to someone that can help.
I did get all my issues resolved, I am happy with the resolution. To get to that point I had to deal with some very nasty people and got some very nasty replies to my plea's for help. Not once was I nasty in return. I just kept trying and coming to this thread for advice. There has to be a better way to filter out the legitimate issues from the freeloaders.
(not refering to anyone on this thread as a freeloader but you know Dell has had their share or they would be much less frugal) -
steviejones133 Notebook Nobel Laureate
ive read up on all the posts since my last one...yes my situation is complex and maybe i shouldnt have put so much info up as its hard enough for me to understand an im dealing with it every day at the moment.
Lets get this straight - what i am NOT doing is expecting dell to give me something just for the sake of it OR throwing a tantrum as i read.....
To me, customer serivce is paramount and i feel very let down.
Some people say, oh, my R1 got replaced with an R2 with some nice bits on top, maybe not massive but nice nonetheless.
Where im coming from is what if you ALREADY own an R2.....the only thing dell can do IS sweeten your system a bit by compensatory upgrades. R1 owners who were fortunate in getting an R2, by that statement alone, you are getting a very big upgrade....remember that before you have a go at me for trying to sort out my own level of compensation eh?
@Rockwell, yes i have a sweet system as it is now but you seem to forget that i have already paid for that setup myself, just because its good (and by no means top end) doesnt mean i should settle for less.....fact of the matter is that i paid top money for best spec i could afford and really, comments about "oh, you shouldnt complain as you got a good system" are really quite annoying - nothing to do with being over here in the UK...regardless of where we all are, we should get better service but thats my humble opinion.
I suppose you were over the moon when you got the approval for your new R2 as thats a whole new system/model for you without the things they did after this for you so its fine for you to sit there and be happy - as im not in the position to have an upgrade to an R3 then i have to try to gain compensation only via upgrades.
Its not a whinge, but im sure anyone else in my situation would also be trying to get the maximum they can and thats what im trying to do so please dont have a go at me for doing so and seeking advice of others here.
Lets not forget that my laptop is 3 weeks old so yes, i feel they should offer me a brand new replacement!!! - thats not like im getting something for nothing or not due it. Thats how i look at it anyway, maybe you think that i should be grateful but if you bought a toaster that didnt work after the same length of time, you wouldnt expect to have someone come and fix it would you??? - i dont think so, i would say you would want an exchange for a brand new one and would get it aswell.
You may think im being greedy but i personally do not.....i have already said the same to Dell, i dont expect to get a fully maxed out new system as that is just not realistic but when it comes down to offering me an upgrade of some variety, Dell seem intent on saying to me "well, that would cost you say, $200 on the web site which may be the case. This may look like a grand gesture, but if you look closer at it, it is obvious unless your stupid that it doesnt cost Dell this figure, that includes a profit margin.....Dell say they are "giving you" this much by way of a gesture and it looks great but if you were to look at it from the point of view that it really doesnt cost this to Dell, it does diminish the level to which they feel they are compensating you.
That kinda makes my argument in a nutshell.....For all my troubles, an upgrade which costs $200 on the website doesnt mean you or anyone else is getting compensated to that level at all.......just think for a moment about massive global buying power and economies of scale and then think about how much it costs Dell to "attone" for their faulty systems by way of some upgrades to a handful of owners.
Im glad you got yours sorted, now let me get mine sorted.
@Infernia - thanks so much for the understanding, i think yourself and i are on the same level when it comes to support and customer service - i only wish someone at Dell would take our attitudes then it may not have to be such an uphill battle to gain redress for problems which are no fault of our own doing.
@everyone: Please dont think i am having a go at anyone, it really is just the case that i am deeply upset over this whole thing....i had saved a long time to get what i felt was my "dream" computer, heard lots of good stuff about AW and about support / customer service and currently i feel let down by all three....i know lots of you are in the same boat but if we can all agree to get along and understand each others own particular issues, thats fine by me.
PS - I would call AW a luxury brand....even says "boutique brand" on the NBR links...Alienware Alienware is the world's largest boutique brand, offering high-performance systems for gamers and enthusiasts....LOL -
What you need to remember though is that most of those who got an R2 for their R1 got that because the power stutter with the R1 can not be fixed by their normal repair methods. It is a design flaw and they would have to rework the system which they either are not going to do or have done since you can now order the core2 models again.
Yes there is no R3 for you to demand you get, and yes you should get a new system since yours is only 3 weeks old. But continually trying to get the things you want after they have offered you an equal system with upgraded RAM and denied your request for what you feel they owe you is nothing but fruitless without taking serious action. When they offer you a new system you have the chance to ask for certain compensation upgrades, if they say yes awesome and if they say no that's life and you then take what they put on the table or walk with your money.
You may be frustrated and done with AW/Dell, but your 3 weeks is nothing compared to some of those if you read back in this thread, some people were trying to get help for months. They kept their cool and a clear head and kept at it till they got things sorted out and took what to them seemed the best option that was set before them by AW.
Sorry if I'm coming across rude or anything but you just need to maintain a clear head when dealing with issues like this and take the best option that they lay before you if they won't budge. Yes the customer is always suppose to be right but unless you are talking about things much more expensive then a laptop that hardly ever is true, unless you can deal with the people face-to-face. Too bad AW doesn't have an actual store like Apple eh? -
My replacement was as follows R1 for R2 , Q9100 =920xm
6g 1333 = 6g 1333, LCD 1200p = LED 1200p, 128 SSD =128 SSD, 260 sli = 4870 CF, Dell wifi = Dell wifi, Blu-Ray = Blu-Ray...So where are my freebies? All the upgrades in my sig are aftermarket. Bought and installed by me. Even the complete care 786.00 I paid for.
The second hard drive the N6300 no extras here and I spent 7 weeks with a non working system 3k spent. I repeat I would have been very happy to just get the same R1 working. But they stopped production of the R1's the week my replacement was approved. Ya my luck, a freebie a up grade I don't agree. I want my 7 weeks compensated. -
Yup, no upgrades/freebies here for me either. What I got is what they consider equal for what I had. Any upgrades in the sig are aftermarket as well. I would have actually loved to keep my R1 because of Hybrid graphics and because I swear my SLI 280s performed better then these 5870s, though I am hoping that is a driver issue. But sadly the R1 issue was not being addressed, I'm really wondering if they fixed it and that is why the Core2 is available again.
M17x-R1 = QX9300, SLI 280s, 1920x1200, dell wifi, blueray burner, 2x 500gb HDDs, 4gb RAM
M17x-R2 = i7 920xm, CF 5870s, 1920x1200, dell wifi, blueray burner, 2x 500gb HDDs, 4gb RAM
Oh wait, they sent me the hat, sticker, and mousepad again with my R2 replacement... are those my freebies?Sorry, had too.
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steviejones133 Notebook Nobel Laureate
Ok, lets just agree to disagree.....my view is my view , your opinions are your own...i dont feel compensated with a $100 upgrade which is about £60 in terms of true cost for dell to apply this.
This is less than what i expect and i do appreciate what you are saying regarding upgrades etc and other peoples cases and time spent etc etc..
I think my issues are worth more than £60.....i have spent hours upon hours on the phone to Dell tech support, spent days and days pulling my hair out with despair and weeks and weeks worrying about wether im stuck with this brick for good. (as at times, it did seem like that as the UK policy for returns differs to the US, we only get 7 days...after that, SOL)
Yes i appreciate we all have gone thru this and some longer than others but thats not my fault, its Dell's.
All i want is just and due consideration by way of recompense and im sorry to say it but an offer of a £60 appx upgrade doesnt cut the mustard....if you disagree then maybe your more easily placated than myself.....you forget that you R1 owners have benfited by way of a completely new machine/system/model which in itself is a good benefit for an older system - they could have easily replaced you with an equal R1 couldnt they.....
You say cut and run but why should i? - Again, i will reiterate about customer service and standards - i expected more....like alot of you do. -
steviejones133 Notebook Nobel Laureate
I know what you are saying about like for like becasue they are no longer available but all the components you have such as cpu / gpu / display have been brought bang right up to the very latest available which i consider to be a HUGE upgrade on your previous R1 systems...yes they are like for like because those cpu/gpu/display components were no longer being put into systems and Dell gave you what they deemed to be equivalents in a new R2 but you have still had the MASSIVE benefit of getting 5870's and a 920xm and a RGB LED screen which are hands down better than what you did have.....you lucked out becasue of the fact that your older components we no longer being issued and as you say, production of R1 had ceased.
Im no expert but i know that a 920xm is better than a core 2 quad otherwise Dell would not have stopped using them ( i know just reintroduced for some odd reason) and as you so righteously point out above, your old screen was nothing compared to a new RGB LED only made available to you by getting a new R2: See here for cpu comparison between qx9300 and 920xm http://www.notebookcheck.net/Review-Intel-Core-i7-Processor-Clarksfield.21684.0.html or here http://www.intel.com/performance/mobile/extreme/index.htm
Obviously Alienwolf lucked out more than you Rockwell B1 on the cpu score as he had a 9100 and you had a 9300....good for him!
Also, your newer gpu's are Dx11 and far superior than your older 280 sli's.....check here for a comparison: http://www.notebookcheck.net/Comparison-of-Graphic-Cards.130.0.html your components may have been like for like from your old system because no longer in use/issued from Dell but dont turn around and say you havent benefited from your new R2 becasue you sooooo obviously have!!!!!!!!!!!!!!!!
Both you and Alienwolf have benefited quite handsomely due what you say are like for like replacements.......4870 x/f is better than 260m sli and so is 5870 x/f better than 280m sli by far....once driver issues are rectified on thhe 5870's you Rockwell, will have a vastly superior gpu set up, as to my knowledge, their isnt anything that beats x/f 5870 atm unless someone has introduced gtx480m sli but i feel thats highly unlikely given their power requirements from a notebook.
The above are all examples of upgrades you have had, be it in form of Dell like for like replacements, you have had them none the less and they are superior components to what you DID have so how DARE you turn around and say you didnt get anything because information and statistics do not lie - your newer more up to date components are vastly superior.
I cant believe you guys are not giving any consideration to the fact that you now have a far superior build/better cpu's and gpu's and displays than your previous models and then have the cheek to turn around to us R2 owners (who have paid R2 prices for R2 specs) and say, well, we didnt get anything!!!!!!!!!!
I would rest my case on that particular subject....its blatently apparent that you have benefited by getting an R2 over your old R1, if you argue the case, then your just not intelligent enough to see it or you just like telling yourself that its like for like and not admitting that you indeed did get better than what you had previsouly because its staring you in the face every time you open up your newer and better spec'd R2's and gaze upon the RGB screen.
Dont get me wrong, i really am happy for you that you now have really excellent systems from you own troubles with your R1's and you deserve it.....but dont I too??? -or am i excluded becasue my spec is relatively good and i already have an R2???
Apologies if this comes across as rude or argumentative but i had to say what was very apparant.
Just my two pennies worth (well i am in England afterall)
Enough said! - rant over - back to normal mode.......LOL -
I finally recieved my system exchange for my R1. My R1s configs are in my sig (t9600/SLi 280m/4GB Ram/320HD). They sent me a R2 with the following, Intel® Core™ i5 520M 2.4GHz and a SINGLE 4870 card. I was on the phone with them the past week and I finally got them to send me a Intel® Core™ i7 720QM 1.6GHz in exchange for my T9600 and two new ATI Radeon™ Mobility HD 4870 cards so I can get crossfire.
Hey guys for the screen would MOD,LCD,17WUXGA,LED,M17X10 for an R2 be the 17-inch WideUXGA 1920 x 1200 RGB LED (1200p) screen? I'm not sure if the fact that it says WUXGA verifies if its RGB or not ;\. -
Hey great news, ya the sli means you really needed to get the CF 4870. The screen seems to be the LED1200p and cross's from the LCD 1200p. And the i7 720QM good swap for your T9600.
Hope this turns out to be a good system for you.
You might have been able to push for the 5870 but seeing the drivers are Dell only and you have to do work around, no thanks. I like the 4870's better. Just my thought. Luck on your very nice set up.
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The 1200p LCD which you had on your R1 right. Can only be given to you as a LED 1200p on your new R2. There is no 1200p LCD on the R2 build. So yes it has to be a LED only thing that would work as it is not a 900p that is coming.
Hope that helps. -
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You did say they are sending you a new R2 with duel 4870 CF right?..And your old R1 had a LCD 1200p screen right?
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One issue I have is my screen overlaps the right side of the base. -
Well now I understand better, the screen should not overlap that way. Not right. Are they sending a Tech to install the GPY's and the i7? They should. I think I would be back on the phone with my Rep on this one. Ill PM you with some info you can use.
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Predator4rmMars Notebook Evangelist
@ Steviejones 133
Hey man I completely understand your frustration and I think that you deserve what you paid for A WORKING SYSTEM!! so be it if it's a cpu upgrade or ram upgrade they should compensate you for your troubles being that they sent you a lemon. I had a similar problem if you read back a couple hundred posts lol my issue was my R1 going out and they tried to send me the same system long story short I said I want an R2 that is specc'd similar to mine (look at my sig) or better in-turn they hooked me up with a R2 that is specc'd just above what my R1 was. The upgrades they gave me was 640 HD and Intel Ult. WIFI 6300 because everything else was fairly maxed out save the ram which is the upgrade that I was seeking but hey, I'm not mad or dissapointed I'm just happy that I have a working system. I believe that you deserve a upgrade that is free of cost because of the trouble and inconvenience that they have caused you which is logical. In short I hope that in the end Stevie you get what you want regardless of what others think peace! -
Game Junkie your most welcome for the pm's keep us informed on what the Tech ends up doing.Luck
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steviejones133 Notebook Nobel Laureate
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If anyone wants to compare MSI and AW/DELL or any other manufacturer to AW/Dell, do it in the 'What Notebook Should I buy?' section of NBR. Any comparisons need to be made there.
Any further posts which violate the forum rules will be removed and infractions issued, this obviously includes any trolling/flaming/general fire starting posts. Questions? PM me.
Thanks. -
Well a tech will be out Monday or Tuesday to replace the MOBO in the replacement laptop. This will be attempted repair number 1 for this replacement laptop. 3 attempts were made to fix the first one, all failed. Wish me luck!
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steviejones133 Notebook Nobel Laureate
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Hope all go's well with the repair. Just watch him like a hawk. You might get lucky and get a good one there are a few out there. One thing as you already know is any mistakes they will have to correct.
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I also had an email and a missed call from Dells Complaint Resolution Support Team, or whatever you wanna call it, so i expect to hear from them tomorrow on the phone. I am dumbfounded how they send out a computer without first testing it. -
Good to hear that they called. Now you got a back up plan in case he cannt fix it.
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pmassey31545 Whats the mission sir?
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haha... he was nice...
and if ur friendly, usually they will too and possibly sympathize with you. -
Well to be friendly is the number one rule
I had the same tech showing up three times at my home to fix my old R1 system(I even offered him soft drinks(Red bull and coke etc.) and candy each time). He was nice and patient. Sadly the system could not be fixed. I also found that Dell offered me a fast and smooth service when I needed to get a repair. The only bad thing is that it took a very loooooong time for Dell to offer a replacement(it seems to be like that with every huge organization) :SLEEP: May my laptop never again break down
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Well. I test-built another m11x through the site - sure enough, you can still have a customized nameplate. The reason they canceled my first replacement? The person claimed they were no longer doing the customized nameplates.
Perhaps they meant that for replacements only. However, as the case may be, I shall be going on a work trip on Friday, and will be gone until three Sundays from now. My boss has allowed me to have the computer shipped to work, so I can receive it there, yet there is still the fact that I have been dealing with a faulty computer for a month when the fix is supposed to be easy.
As well, the whole "this computer is only three months old and is broken" issue comes up. My apologies if I seem like I am whining. I have seen many of you with worse problems. Which makes me feel that perhaps, just perhaps, Dell cares absolutely nothing for its customers.
Tempted to go to the head of the computer department at my old college (we're on pretty decent terms) and advise him that Dell miiiight not be the best bet if this keeps up. -
steviejones133 Notebook Nobel Laureate
Hope yours gets sorted soon.... -
Okay, I've decided to come ask for help here. I'm about through with my R1...I've gotten 3 replacement parts (mobo, primary 260m, secondary 260m and gcard fan), reformatted windows 7 and let THEM install the drivers/reupdate the BIOS, and I'm still getting stuttering (what a surprise). I keep calling back and they just keep trying to reinstall my drivers, though--it's getting ridiculous. How do I get them to accept something's wrong and get an R2 that doesn't stutter every five seconds?
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Sounds like you have the same problem many here have had.
Have hart it will get better. I have PM'd you with some info you will need. Keep us informed. Luck -
Just got my R2. Looks good, installing some games right now to see how it is.
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Glade to hear it came, and you might have a winner hope all go's well.
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steviejones133 Notebook Nobel Laureate
You may wanna take a look here http://forum.notebookreview.com/alienware-m17x/503428-get-your-catalyst-10-7-non-whql-here-26.html for some helpful info....still awaiting comfirmation of my replacement -
What do I do with my old R1? They sent me a new R2 with all the accessories, but no instructions on the process of returning my bunk R1.
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You'll need to contact your rep you've been working with and ask for a return label. Then you just pack it up in the box along with the battery and a/c, you can keep the nameplate if you want as well as all the other stuff. Just had to do this myself twice actually because the first link they sent me with my return slip was broken. They send it to your email by the way, then you print and attach it. Simple as that.
And congrats on the R2. Hope it works for ya. -
Glade to see you seem happy with the new lappy.
How is it working out share with us. -
I've noticed one thing straight off the bat. The r1 had more items packed along with it. Came with a thicker manual came with cd manual. Looked like they took more time to pack up the r1. Overall I'm digging the new boot logo with the red alien head. The raid setup has a better looking interface too. Overall haven't done much with it yet. Just got Starcraft 2 so will install that later tonight and see how it is. I've only just installed windows I'll install the drivers tonight too.
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The R1 had a thicker manual because they were stupid and only printed on one side of each page, the R2 is printed on both sides. I never had a cd manual unless you count the one that came for the Alienrespawn which there isn't one of those with the R2s either.
Not sure if you notice a difference but I love how fast boot time is now, least between my old 9300 and this 920. But at the same time its a pain because the red alien hear only stay up for like 1 sec max for me, makes hitting BIOS kind of hard. lol -
Yeah I didn't really pay attention, but yeah the boot logo is really quick. Whats up with changing the voltage of the ram? Noticed you cannot change the FSB either like in the R1. I know Setfsb will be my only option in overclocking tho.
*Dell-Alienware & AW Legacy Replacement Systems-Warranty Repair Issues*
Discussion in 'Alienware' started by BatBoy, Jan 9, 2010.