*Dell-Alienware & AW Legacy Replacement Systems-Warranty Repair Issues*

Congrats on thhe system - you will LOVE the red - i was unsure but once i got it out the box, WOW, would not go for another colour now. Fortunately for us UK buyers, its a "no addtional cost" choice between all colours....

 

Praetorian - yes I would send out a third email, copy what you just posted word for word. State I do not understand why I am being treated this way. The following is as posted in the Alienware forums and my fellow members advised me to follow up one more time. Seems to really get their attention when you do that Good luck.

 

holy crap, nice system...
my replacement for my 5 yr old xps was sli 260s,
i wish i would have gotten the ati cards...

 

Like Alienwolf said, keep at them. Both your rep and corporate. What do you have to lose, other than a tad bit of sanity and patience. It's unacceptable that your rep can't dial the phone number. What ever happened to her giving you HER extension. Therefore you can call her at a time that you will be available.
The best thing you can do is document all that is being said and done. In this regard you have plenty of emails as documentation. I used all the emails between myself and my rep when time was short and I heard nothing from my rep. I emailed corporate and copy/pasted every single email I had sent and received. Corporate didn't write me back but with 48hours left before I couldn't send my faulty system back; I got an email from my rep saying I was being given a full refund. Almost 6months from start to finish of daily emails and phone calls.
So let corporate read it all. It's their job to resolve customer complaints. You have taken all the proper steps and have worked with your rep thus far. However she is not providing you with the information you need to resolve the issue.
Good luck and keep us up to date.

 

Yea, I agree. I kept miticulous notes on every single step of my process. I sorted them by date and time. I had them all typed up and actually spents several minutes reading through them with the corporate supervisor. I really think it got me the exchange.

 

Got a call from my rep today about the replacement specs. Brand new R2 with i5 520M, 4870 crossfire. Nice upgrade considering i had 260m sli and core 2 duo before. Overall I've had a very good experience with tech support and with obtaining a replacement once tech support could no longer help. Thanks everyone for all the good advice.

 

Glade to hear and that you are pleased.. please keep us all informed

 

Congrats! Let us know when it lands.

 

Try to reach the rep who takes care of your case and if this is impossible then mail Mr. Dell. It is important that you keep on trying to get an answer from your rep which means sending an email for updates on your situation. Do not accept being put in the void area. You need an answer(ask in a polite way ).

 

i got another update for you guys. well when i got my 3rd replacement r2 last month it worked fine for a week , and then the motherboard whent bad on it.
tech from corp asked me to ship it in for service which i did. service was suppose to be expidited , but my unit was put on hold b/c they didnt have the parts instock. also during this process my unit went out of warranty. the consumer resolution specialist from corp. assured me that they will take care of it and my warranty will be extended for 6 months more. so what ever i waited and i got my system back last friday. now here is where the fun begins. i gave the unit a once over for dings and dents , and found none. then i opened up the screen and saw a crack on the lcd glass down by the left hinge. its not a big crack but still they cracked the dam glass. anyways i booted the up and my surprise the video drivers were not installed. so on my wait to check the device manager i discovered the unit only had 2gb of ram when i shipped it out with 4gb. second i installed the latest drivers , and for some reason its installing the 4870 drivers when i had the 5870cf. so i was so pissed off that i shot this guy a nasty email (mind you i have been really nice up to this point) , and called him. he picked up really fast and told me how sorry he was. i know its not his fault and i let him know that. anyways he ordered me a brand new unit (my 4 replacement) and to my supprise and with out me requesting he upgraded my lcd to the 1200p rgb screen. also dell has extended my warranty for an additional year. im glad im getting hooked up but dam i have been with out my laptop since march now. lol i even had to buy another laptop in the meantime.

 

Congrats dirtydan!
Now hopefully they do send you a good one...
Need be, you could just send him another nasty e-mail....

 

So I was checking on my replacement order status today. and noticed two difference in the system I was promised and what is actually being built.

I was told I would get the Red Case. It is black.
I was told I was getting X-Fire 4870's. I am getting CrossfireX 5870's

I call that a good trade!

Final specs:

Intel Core i7 720QM 1.6GHz (2.8 GHz Turbo Mode, 6MB Cache)
8GB Dual Channel Memory (2x 4GB DDR3)
17-inch WideUXGA 1920 x 1200 RGB LED (1200p)
CrossfireX 1GB GDDR5 ATI Radeon Mobility HD 5870
8X DVD+/-RW Dual Layer Drive,QuickSilver
Bluetooth 2.1 with EDR
Dell Wireless 1520 802.11n Half Mini Card

 

As I have said in the past, the build team can and will change items going into the build anytime they want. This unknown to your Rep or you. This is based on supply at the time and can work out for you and sometimes against. We have to remember that when dealing with your Rep. Glade the GPU's are upgrades there Dirty.. Over all nice build

 

Okay, one last update before I go off grid for a week and a half....

So, there I sit, having busied myself for the better part of an hour composing a very long, very thorough, and what I hope is a very compelling e-mail to Mr. Dell, detailing the entire situation, how I feel about it, where I hope things will proceed, etc, etc. Right as I am about to click 'Send', however, my inbox chirps (metaphorically, of course) and I see a new e-mail from my rep slide in. Oh boy, says I, clicking the message open, this should be interesting. And indeed it is. After 4 days of no contact whatsoever, despite receiving several e-mails informing her I would be leaving today and would very much like an update e-mailed to me since reaching me over the phone and/or giving me HER number seems to be impossible, she sends me the following-

Hello You Handsome Devil,

I’m sorry that I still haven’t been able to contact you, I’m not able to reach you by phone. At this point I’m escalating the case to a Resolution Expert that will be able to resolve your case. I’ll create a SERVICE REQUEST and send you the details ASAP.

Please excuse all inconvenience.

It is at this point that accurately retelling the story makes it unsuitable for small children. I really, really don't feel justified sending off another email to Corp now that this has happened, but am so far beyond peeved that this took this long to do, and that basically ZERO progress has been made. That's my story so far, and for now, it's taking a break. I'm going to Egypt and am going to enjoy the last of my vacation. Here is hoping that a good solution is waiting for me when I come back, and if it is, you all shall certainly know.

Have a great week, folks. I'm running away.

 

Hmmm she thinks a lot of you obviously. I could never claim such a nice greeting from my dealings with AW reps.

Run away and enjoy your week + without stress.
I hope you have an idea of what you are getting when you come back. Just save that email as a draft for now. It is important documentation to have in your back pocket for the future... just in case. Good luck.

@dissident - well you lose the red case for the 5870's, I'll guess that wasn't much of a disappointment. Congrats.

@dirtydan - I am so glad to hear they are taking care of you. If only they (reps) would all be so kind. Then again this is the 4th replacement. Good luck on your new laptop and let us know when it lands.

 

I got a corporate rep to call me yesterday. She stated that by default they always look for a refurb first since that is faster. I stated that fater they sent me a dead one, I really didnt want another refurb. She insisted on checking for that and is supposed to get back with me on what she finds today. If she cant find a refurb with my specs she will have to build one.

 

@Getfound - I hate to say it, but it's time to pull out the book, otherwise known as the warranty, and find the fine print. How long have you owned the laptop, and how long do they have before they are allowed to send you a refurb in place of your NEW laptop?
I used to know the Alienware warranty by heart but the new one that Dell sent with my M17X R2 has not been read through completely.
And of all people I should have done that first thing.
This 'policy' of sending a refurb automatically to save time... well I don't want someone else's problems becoming mine.
We need a CarFax for laptops. Where we can look up the repairs done by service tag on a refurb received. I think they call that 'full disclosure'.

I would challenge that policy if your computer is new enough and this is at the least, their 3rd attempt to repair your laptop's problems. It gets really sticky when you get a new laptop in the form of a refurb. Does the counter start over with the problems?
Please keep us up to date on what happens.
And I truly wonder if we can't request the repair record for a refurb. At least you would know what was replaced, or was problematic before hand. If anyone knows the legality of this please jump in.

 

I hate to say it and I do not agree, but the warranty states they have the right the option to use refurb parts in the repair or replacement of used systems under warranty. This is of course after the 21 day return policy has expired.
You do have the option after 3 repairs to ask for a new unit or you want a refund. They have to agree but you have the I have bent over backwards working with you on this.
Now remember before you get to upset at what she says, The build team has the last word on replacement and the spec's.
I was told mine would be a refurb R1 but when the build team posted the system on my account a R2 was what I got a new one. So good luck

 

@alienwolf - I am still a bit confused. This gray area, is where I think it's sticky.
If you buy a brand new laptop and it has problems, lots of them. Dell is sending you replacement parts = refurb parts to fix it.
I understand this and can live with this as long as the parts work.

The tricky part is when they deem you need a replacement laptop, not parts, do you have to accept a refurb laptop in place of your new one?
If they send you a refurb laptop and it has multiple problems, do you send it back as faulty or does the problem counter start over as if this was a new system and you are back to square one?
This is where the fine print is extremely important. And legally do they need to disclose any prior problems with the system they are sending you?
I have a long car trip tomorrow, if I can manage without tossing cookies, I will be reading all that fine print very carefully. Good luck everyone.

 

Just surprised!!! Trust me, I love the female gender. Just didn't know she was a female.

 

Awesome. We should meet. Lol. JK.

 

I think we might take it to far on the refurb. From what I have been told by a friend in Costa Rica, returned systems with problems are gutted and the parts tested and or repaired. They are then used in repair and replacement systems as stated in the warranty details. They do not use them in new systems. Now if your system is used lets say 6 months old would you say your receiving a refurb for your new one? Or your old one? Is it even new anymore? This is where some are running into problems with support. As long as it is sent with a as new full warranty and if there is a problem it is treated as new I do not have a problem with refurb parts. But that is an opinion and carries no weight. Bottom line it is how they keep costs down and recycle parts through the system. My replacement system has some refurb parts and thats ok with me. As long as I have that 3 year complete care, which if refurb parts were a problem would they cover it like that?

 

@pmassey -
@Alienwolf - Thx for explaining. I am sorta clear on the confusing parts. At least I see what you are getting at. After 21 days your NEW system becomes a USED system.
If they were really smart, they would repackage the salvaged parts into a brand new case.
I would still like to know that if they deem you get a replacement and it's a refurbished system, do you have the right to know what was done to that refurb before it landed in your lap.
I promise that a lot fewer questionable parts would be finding their way into refurbs. A kind of quality control for their quality control testers.

 

I do know this if the unit has refub parts there must be a sticker on the unit orange on bottom (contains refurbished parts) Or on the part if shipped to you. No sticker then new part or parts.

 

Ughhhh!! Had the dreaded BLACK SOD last night. What causes that? And I have an awful creaking sound coming from the palmrest. My Scroll lock and number lock LEDs were flashing, but that was a vid card prob I believe. I reseated them and it is OK. But, looks like problems are rearing their heads. Gonna call AW tomorrow (today) Sunday.

 

Okay, I am guessing you are talking about the Black screen of nothingness. Such as a system that fails to come out of hibernation or sleep, or one that completely blacks out while the computer is actually being used?
I had a machine that simply wouldn't show anything on screen when powered on. No POST, no nothing. If that is what you mean the problems start with the obvious (gpu(s)) and keeps on going. You can try hooking up an external monitor to check. Considering you had to reseat the gpus there could be more to this.
As far as the the creaking or cracking noise under the palm rest... that is a phone call to Dell, sounds like another problem has slipped through quality control unnoticed.
Good luck, good night, and if you can give more info I'll see if I can dig up anything tomorrow.
BTW - were the flashing LED's in any sort of pattern? Like a low level warning ID? Sometimes you can figure out exactly what is going on if a document exists that lists all the warnings and their LED patterns.

 

Here is a link to the number lock led codes for m15 and m17x.
Explains what might be wrong. Hope it helps

Alienware? M17x and M15x System LEDs | Dell

 

Yes-black screen while surfing. Was looking at these forums as a matter of fact.
LEDs were constant-No pattern. Computer still booted and worked OK, but I didn't check the cards while it was on. I had the same code a while back and just reseated and that fixed it so i knew what to do.

Been looking for that!!!!! Thanks....

 

Alienwolf is the man! Thx that is always a useful document to have.
Pmassey- I was reading a different thread and for the life of me I can't remember where it was. It was either Joker or Mfractal that mentioned that after reassembling the M17X they had a creaky area around the touch pad. But the fact that it could just be an improperly seated clip was of some use. It is quite possible that in reassembly the technician didn't seat it properly or even the fact that the previous owner was tinkering around and no one caught that before sending it to you.
It still warrants a call to Dell; especially the Black screen issue. Keep a close eye on yours temps (gpu's more than cpu) This is what happened more and more frequently on my Area51 until it was completely gone. It started with heat related shutdowns even while the gpu's were mostly idle. As soon as it cooled I could reboot without issue however it finally began shutting down during the POST and that was that.
Again if it is not a complete shut down try an external monitor when you get a black screen to see if you still have video. Report this to Dell immediately so they have a record of the problem.
More than likely you already have.

 

What in the world???!!! I just called AW again and for the 4th time they say the estimated wait time is 20 minutes!!! When did this start??? Still on hold at minute 34. 10:23PM EST.

Update: 10:35 and still holding.

And at 10:47, you guessed it, phone line just goes dead. 58 minutes and nothing. They used to be soooo fast. Longest I EVER waited before was 3 minutes. What happened????

 

The weekday calls are the worst, wait time = looong time, +20 min. But I don't remember the weekends or evenings being a long wait time at all. In fact I used to joke that the nights and weekends were the best time to call.
Hang in there. Or should I say Hang on there. Either way call until you get someone and if you can't wait around any longer call back next chance you get until you do. Not that you don't know that, but I have gotten lucky and got through at what I thought would be a very busy time.

 

Called at 10:30 AM and waited 17 seconds.

Said to update the BIOS to AO5-which I did. I have 257.21 drivers-he said that was fine even though we ALL KNOW that neither of these are the REAL issue. But, go through the steps. Watch and see if it happens again. Forgot all about the creak after I started on the Black SOD issue. Guess I'll call back in a few.
He said to disable hybrid and integrated graphics too. Of course I already have, but my Q is-Why would they put the 9400 in it then tell you not to use it as part of a fix they issue??? How counterproductive is that? Killin' me!!

 

More bad news for me.....

I have begun playing with my brand new replacement system only to find it has more problems. These include the Alien head on the lid and the power button NOT illuminating as they should do (whilt charging or when turned on)

Also have error messages coming up now stating that display drivers have stopped working.....

Havent done a thing to the system as its brand new out the box experience....

Think im gonna throw them all in the bin. I thought this replacement would be the end of my worries but now i have more stuff to deal with.

I am completely fed up with Alienware......why cant they just provie me with a fully functional system that works out the box without ANY error messages about this that and the other? - surely to god i am not asking too much am i? - for a system to work when i open it without having to worry about errors occuring on a stock system?

I find myself worrying about what is or isnt going to go wrong next! - dont know how much more of this i can take.......if anyone one wants to buy my spec below....drop me a PM.

Looks like back to the start for me :cry:

 

@pmassey - did anything he had you do stop the black screens? I too doubt those steps will provide a fix but if you go through their hoops then there is little room for them to argue with you later. As far as your question goes... I seriously can't answer it because it makes no sense to me. Not much help for you there. Make sure you are monitoring temps just in case it's heat related.

@stevie - I am sorry you are going through more issues with a 'new' laptop. You know the drill though. Time to call up a tech and make them step you through their fixes for the issues you are having. Not meaning to state the obvious but did you check the seat of the gpu's? Just in case something was shaken loose in transit. I highly doubt this is your issue. I too read the thread dealing with the issue with the 'display driver has stopped working' and saw where you posted there as well. Seeing as how there are so many possibilites that could be the issue, I would definitely get tech support involved. If all fails to fix your issues you may get a fourth laptop. Then you really need to plan that vacation. In all seriousness, just get the issues reported with tech support as soon as possible. And good luck. If I can help out in any way let me know.

 

I will find out sooner or later. I really haven't found anything that consistantly triggers the Black screens so if anyone knows, chime in. Usually just happens when surfing-click a link-BSOD! The other night it was FB, then F150 (Truck) forums, and then NBR forums. Wierd for sure.

 

Pamassey the issue with the disable the 9400 was the hole basis for my getting this R2 instead of the R1. Point being I bought a system with a third video and to make the system work disable part of the system? I told the Rep I was not willing and was not that ill informed as to believe that disable part of it was a cure! And that I wanted a system that worked as advertised. You might try that. The disable hybrid and the BSOD are the signs of a bad, bad aint going to get better problem.

 

I'm calling again tomorrow. You're right. Kinda like-Hey, I bought a car and the window will not roll down. Well here, use this hammer to shatter it and there you go-window is down. Problem solved. Same concept here. Just plain dumb!

 

Nice analogy. Well once you argue this point with them don't forget to add in the part about the creaking under the touch pad. Sort of ice your cake. Alienwolf is definitely the one to listen to here and he's right This problem isn't going to go away, it will just get worse.

 

Thanks Infernia,

I appreciate what you are saying about the gpu's not being seated properly - that diagnosis was offered to me in regards to some of the problems with my first laptop. Also, that thread regarding driver display stopped working, I read a post by Falcon and his opinion was that if everything was stock and brand new from the box, it would be difficult to say that it was a driver issue and that it would more than likely be haardware related (wether this means checking that the gpu's are seated correctly, i dont know)

As you know, currently have THREE M17's here, so yes, another replacement would be number 4. I also appreciate that maybe these problems could be rectified by takingmy laptop to bits are uninstalling/reinstalling varuious bits and bobs. This may resolve the driver stopped working issue.

The "illumination" thing something very odd in my book. I have ran my original next to the replacement and can tell you that as soon as i hit the "on" button on the 1st system, it lights up and starts flashing with HDD activity. The head on the lid does the same - the replacement does not even light up until all the task tray icons are loaded!
Also, the original system (when plugged in but laptop off/lid closed) has the lid head glowing indicating charging - the replacement does not do this at all (and i know there is room to charge the battery)

Another thing which bugs me.....I can boot both systems at exactly he same time from battery (replacement has nothing on it but the original has a/v) and the replacement with 820qm takes a good half a minute longer to boot to the desktop.....now i thought that the new system would be faster given this?

It is my ethos that if we pay thousands for a system, it should work correctly out the box without the need to go about opening it up or having to reinstall stuff.....i expect that it should perform flawlessly if kept completely stock.

Anyway, back in touch with resolutions as im not happy with another dodgy laptop with more errrors.......surely it cant be that difficult for Alienware to produce a system with zero problems right out thhe box?

Will keep you posted!

 

Just got my replacement m17 today. Anybody know what I'm supposed to do as far as sending back the old laptop? I didn't see anything in the box about it.

 

@od37 - Call them and they will either send or email you shipping labels. As far as the box goes you can request a new one to be sent so that you can send your old one back or you could use the one you just got. Personally I would keep the one you just received. Still call them or eventually you will get a big bill for that replacement laptop.
@stevie - I agree with the 'out of the box' experience should be a good one. It just isn't always the case. Considering you have 3 systems in front of you, is there anyway to check to see if the wrong replacement AW (single gpu)boots any faster or slower.
I have been reading about an issue in Microsoft Technet. It has to do with once logged in and the Welcome screen displays. Seems Win 7 is having issues with the Windows Session Manager taking upwards of 30seconds to get to the desktop. They put out a hotfix but it isn't working for everyone. Now this may be irrelevant to you because I'm not sure where your slowdown is occurring. Just a thought.
You really haven't caught much of a break in all this. If they send a tech out you have enough parts there no matter what may be the issue. As far as the illuminated alien head when charging... I haven't tested mine yet. Still have it plugged in 24/7. If you would like I can test it to see what happens.
Good luck and keep posting.

 

Hi Infernia,

Cant do anything with the single gpu system as i said i wouldnt open it (me being nice and polite, i said it would be more beneficial for dell to have it back as sealed to sell via an outlet as "brand new" )

After many many many more calls and emails to chase my corporate rep who handled my case (couldnt get hold of him for love nor money), I finally got a call back yesterday from a totally new guy from that departement!! - this was a result of a barrage of emails to "the boss" and to my rep and his manager and everyone that i could email at dell!!!
Initially, I had been speaking to tech about the issues and the rep there said that he would discuss with his manager and gave me an eail address for complaints. That didnt go to well.

However, back to the call from corporate - he was aware of my barrage of mails and phone calls and was actually quite good. I explained that my 3rd system had its ofw set of issues now and before I got "stuck in" again, he said "what do you want us to do....you can have a full refund or we will replace your system again"

I have chosen the latter option (maybe im a glutton for punishment) but it seemed better as my refund would be £2217 or another system valued at £3275......seemed like a no brainer.

I have also stated my concerns over getting another lemon and where i would stand....he said we will still give you a full refund if you get another lemon or you can choose yet another replacement - not bad i thought!

So, yep....got another one on its way after they pick up my other 2 systems and leave me with my original for the time being.

He said they will be sending the latest faulty replacement off for testing as this was highly unusual. Im gonna ask him later i he can report back to me on the findings.

My only concern regarding a new system is that its not "new" in the fashion that i think it should be - ive heard that they can be "a mixture" of parts from other returned systems which is quite alarming. Any ideas?

You seem to be having better luck with your replacements? - hows the benchmarking going? - I ran 3dMark06 on my original 720 system the other day and got 13808 - not bad for a stock system? ( i found that moving the slider in ccc 3d settings to performance as opposed to quality gave me about 500 more points)

And yeah, give us some feedback to see if you have any issues with illumination etc.

Thanks again!

 

Well, been running on integrated for a day and it will black screen out of sleep periodically. That and a slight stutter issue when starting a movie from the HDD. Only the forst 5-6 seconds skip/jump then it's OK, until I pause it, and it happens again-sometimes. I mentioned all this to the rep when we talked and noted the 'creaking' palmrest. I'm still pretty happy with my system, but it seems to be acting shady the longer I have it. And as it stands, I am only using it for about 1.5-2 hours a day. No gaming in almost a month. Soooooooo.......

 

@pmassey
Wow...how many have you gone through already?
In any case, I hope that Dell/Alienware will eventually get a good one to you.

 

This is only #2. They replaced my first. I love the one I have, but it's getting jiggy here lately.

 

@pmassey - This is not acceptable for a new system. Black screening for ANY reason is bad. Alienwolf told you and I second his opinion... It is going to get worse.
Call your tech every day and report the issues, all of them, even if they are the same ones as yesterday and the day before and the day before... You get the idea.
I know how you feel, you just got the system back, you want it to work, and sometimes you think you can overlook some of the problems just so you can have it back. BUT, the problems will get worse and you could be worse off by keeping it than not. It's ultimately up to you, but I would at the very least, call tech support everyday with an update on how many black screens, when they occurred, creaking touch pad, and stuttering. Don't let them brush you off with a band-aid fix.
When you are ready, demand answers to the important questions. It's the hardest thing to do, so make sure you are ready, psych yourself up for it. Just be polite, courteous but at the same time push for the answers until you get them.

@stevie - I am glad you got your answers finally. I can only say that I understand the frustration of getting a system with refurb parts but if it works... then there is no problem. My replacement system was a 2nd Area51 m17X that had all new-ish parts and still over-heated. I opted for the refund which was right at 5K US. That is why the sig says two for the price of one Area51. So I reordered new.
That said... the benchmarking is going okay. I formated and installed win 7 ultimate instead of home premium. Bought it for the Area51 before it died. I am so busy with classes I haven't had the chance to test it fully and am kind of waiting for new drivers. Still 'out of the box' I got a respectable 19100 something on 3dmark06. No OC on gpu's or cpu. The beta driver brought that down and caused poor performance in games, but like I said I reinstalled and put stock drivers back, so it's back up.
I am also waiting for them to fix the 4K write speeds on the SSD's because that is yet another issue where my Area51 was blazing fast with the Samsung 128GB drives in Raid0 (we all know Samsung doesn't blaze ) Now the single SSD I have is about the same speed as the 500GB Momentus XT I have in it.
Add to that the HWInfo32 doesn't read the second gpu unless it is running due to the ULPS registry entry where the 2nd card is shutdown when not running... testing it means I have to force it to run and make sure the temps are showing... Blah blah yadda yadda
Lots of little complaints about the new system that I am confident will be fixed with updates. The same thing I had happen with the Area51 when it was new. And they had fixes up for download pretty quickly.
When I get home tonight I will test out the illumination on the M17X and PM you with the results.

 

Pamssey - You realy need to get on the horn and get that returned. It is doing exactly what the R1's are know for. You need to request from your rep that you want a system with out the hybird video, no on board video. That by default is the R2. Good luck.

 

So I wanted to ask if anyone has ever succeeded (aside from M15x video from 260m --> 5850) to get an upgraded part?

I have the 1600x900 screen and I was thinking of asking to get it replaced with the 1920 screen. There has been dust getting in the LCD and I know Dell has replaced this issue before, but have they upgraded? Is it possible?

This is on an M15x btw.

 

The screen can be replaced, they will send a tech out. If still under warranty, you didnt say. The GPU unless its bad and they do not have any maybe. If it isnt bad or they have plenty which Iam sure they do, never going to happen unless you buy one.

 

Good to hear things are going well for you apart from the HDD issue which i hope gets remedied as soon as possible. I had read good things about the Momentus XT, wasnt sure on how good it actually was as a hybrid drive and i have also heard thta seagate arent the best for reliability...otherwise, i would consider one as a cheaper option to a SSD. Eventually, iwill get a small SSD to substitute my primary and do away with Raid, use the SSD for OS and the secondary sata for storage - but before all that happens, i need to get a fully functional laptop LOLOL

Gotta laugh or I would go insane at the moment....even the corporate rep said he had never heard of issuing a 4th system......