*Dell-Alienware & AW Legacy Replacement Systems-Warranty Repair Issues*

Thanks skygunner. I'll call them tomorrow. I had called once before, but apparently "Dell Dispatch" is having some errors, so while the order was placed, the service tech I spoke with could not tell me the exact specs. All I have is a Dispatch number, which was working before, but now, when I check the status online, it says it can't find a record of.

 

One more thing, the person I spoke with at the very beginning who made the offer did guarantee me that it was a new computer (R3). So I feel somewhat secure at this point. To be honest, I wouldn't have minded getting the QX9300 again right away, as it's a bad time for my computer to get fried (projects coming up. all backed up, but still). But apparently, all the available R1 components they had were downgrades, so that's why he offered the new model.

Hopefully, I can clear up what's going on with my exchange. At least for some peace of mind.

 

Your replacement should get built pretty fast. I had mine ordered on a thurs night, like at 745pm and they started production the next day. The following friday, literally 7 days later, it was shipped out for Next Business Day delivery, which ended up being monday

Everything turned out great though...sorta haha. They put the wrong processer in my replacement R3. I'm running the i7 2630QM right now, but the service call was put through to have a tech come out and swap the processor for the i7 2820QM which was in my original. Hopefully Dell Tech services get up and running soon.

 

Listen to Gunner.... this is crucial information here.

Yeah see, you shouldn't have to have your brand new machine ripped apart the second you get it for ANY reason. To each their own though.

To the OP - As far as replacement goes, your new R3 should have way better components than the R1, plus a couple nice upgrades. Looks like you're on the right track just keep at them.

I was set up for a replacement on May 10th and it went into production the same day. I was supposed to have it in 7-10 days. In a couple days they promised me that I'd have it by the 16th... it is now the 25th and it has not shipped. Read more about my horror story here.

 

I was the poster who received a M11 R3 that stopped after a week. My thread has been closed so i figure i will give you an update here. And by the way for those who have accused me for being rude: given i am frustrated but wont you be if you spent what amounted to money for 2 decent laptops and have it not working within a week? For the record, i was never rude to the phone people themselves and i have repeatedly made it clear to them as i express my frustration at Dell. It is certainly not their fault my computer is broken but it is DELL's problem for their service system to be down for so long.

Just want to let you guys know after a week of "service tool is down" run around, Dell finally handled my case and sent me a return label. Of course, they are holding onto my money for another 30 days, but i have to return the computer within 10. So nice to have someone else keep my money for an extra 3 weeks.

 

Thanks Maverick. That story...is exhaustingly frustrating.

The general theme here appears to be persistent. I guess I'll keep contacting them until I get something on email/paper.

 

LOL, yeah you think it's frustrating reading it? Try living it. Whats funny is that my thread is really the dumbed down short version because I couldn't possibly put down everything. I should seriously post a copy of my phone bill with all the minutes I've used talking to Dell, lol!

 

Well, hopefully, I will have some better luck than you.

Although, while my exchange has been authorized, apparently an actual order has not been placed. The reason they give me is the issues they had earlier this week with their computer system. I really hope this isn't an ominous sign. Although they are back up and running today, the person I spoke with couldn't give me more than that.

And like I wrote earlier, I'm grateful for an overall upgrade, but I would actually prefer to receive something earlier due to certain deadlines.

By the way, it seems that initial call to tech support sounds fine, but every call subsequently to that, it's all downhill.

Sigh.

 

You most likely will get it posted back to you with in a few days of their receiving the notebook. They state that in case anything should go wrong.

 

Yup, they seemed fine the first couple times I called actually. But then you start to figure out they're just BS'n ya and it "all goes downhill" as you said.

I also agree I'd sometimes rather just have what I ordered in a timely fashion and in working order over waiting 7mo for an uber machine that may or may not have the same/similar problems.

Here's to hoping you do indeed have better luck my friend.

 

My m15x broke last Monday and I have been trying to process an exchange since last Tuesday. Their systems have been down since l have been calling and finally yesterday I was able to process the exchange. It's going to be built brand new(which I don't get because they have ceased selling the m15x?). But I have yet to receive a confirmation email or order number to track the status. They told me they would upgrade the processor for free but I half expect them to just ship a m17x r3 to my door because that's what I have heard alot of people are getting for their m15x replacements.

 

@Nmanfred

Yea if you look a few posts above you will see how things turned out for me.

Update on my replacement:

Confirmed the order and should be with me 10/06/11, paid the agreed price extra's £591.22 so hopefully fully working and no other issues for long time *silent prayer*...then again...¬¬'

 

I figured I would post something in here aswell as I just began having problems with my m15x afew weeks ago. After dell sending a tech to my house(replaced every single part and still didnt power on), then me shipping the unit out to depot(came back with the same problem), then dell coming out again to fix the computer(computer still wouldn't power on) all for the same problem, they agreed to do an exchange. I guess it's because the problem was never fixed from all they did. So the lady on the phone said I would get a new m15x... 2 days later I get a refurb. I was originally told it would either be swapped with an m14x or m17x-r3, since the m15x isn't made anymore.. so I now have the people in dell looking into it. And to make things alittle worse the refurb they sent me had lower specs that my original unit.

 

Little by little, I'm inching long, but still have no idea on what the actual specs will be. After the most recent call, I was finally told that while the exchange has been approved, it still needed to be approved by the "higher ups" (???).

Still, I was able to get tech support to provide me with an actual exchange order number. Per the most recent conversation, they said I can go through Dell's site in about a week, after providing certain details (customer number, etc), I should be able to see what is actually being built.

Fingers are crossed. Still have the bad taste of losing a full week due to their outage to get my exchange quicker. But, c'est la vie.

Now, I need to scrounge around for another computer to use for the time being. Putting together a PowerPoint lecture on my Hackintosh or iPad 2 is almost point less (especially when I have to cut and paste so many images).

 

regardless of what they tell you...they are fully operational at this point. Today I did a warranty migration, had a ticket placed so I don't have to pay back for items received, placed an order for a customized nameplate, placed an order for a Blu-ray RW drive for my next system and extended my warranty. Everything was smooth and all of my orders are in production.

When they authorize a replacement it's almost instant. They can get the proper approval while putting you on hold.

 

Amazed you got the nameplate... the refused to put a custom one on my m18x.

 

lol...I even have an EDD the same day my M18x lands.

 

Well, I'll have to check online if anything pops up in order status.

It's so difficult to get a hold of the tech support that actually ordered the exchange. It's always voicemail with no response by email.

Could difference in my experience also be the fact that I bought the system through the whole Premier site?

 

I'm very surprised that ppl still having lots of problems with Dell's service and warranty service.

Say...before the merger, was AW good with QC and customer service and warranty service?

 

Sorry BB, you're links didn't help me and haven't helped several others. Months and months of fighting with Dell. I'm on my THIRD machine from them that has been sent to me with problems. You can read my entire story here, The most horrible customer care EVER! at least until it got closed.

But it continues in my m18x review thread here, with The Good, The Bad and The Ugly..

It's really a shame that you spend almost $4k for a boutique custom build laptop only to fight with them for 7 months and continue to recieve defective parts. Some think I should just suck it up I guess. They think it's not fair that I get replacements because it apparently drives up the costs of others in the future. Too bad. It's not my fault. It's Dell's fault for sending me broken machines. TWO R2's came out of the box BSODing on me and the second one didn't even come with all the components as I ordered it. They tried to send refurbed components for the parts that it was missing, lol! Wow, right? And then this brand new flagship m18x came with a jacked up keyboard and the wrong set up. I had to spend 5+ hours getting my machine setup the way it was SUPPOSED to come from the factory by blowing it out and setting up RAID 0 on it. But you know, it's my fault for driving up the costs with Dell, lol! It was so bad that I had to file a claim with the Better Business Bureau. Again, you can read all about it here, with the Most Horrible Customer care Ever.


Anyways, here are some tips if you run into problems.

• First off, no matter what anyone tells you or how many reps hang up on you or mysteriously get disconnectes from... always call back. Don't give up! You have friends here that will help! Shoot me a message!
  
• Secondly, ALWAYS get a confirmation email from the BEFORE you hang up the phone with them. Just make them wait on the line until the email pops up in your inbox. READ it before you hang it and make sure everything is kosher. They have a bad habit of making empty promises, but if you get it in writing - you're one step closer to gettting your problem resolved.
  
• Thirdly, (is thirdly a word? lol) NEVER wait 48-72 hours for a call back. In 7 months of fighting with them I got ONE call back as scheduled and that was from the corporate office. Give it 24 hours and then call them back.
  
• Fourth, ALWAYS ask for a supervisor. Now, you don't have to be a jerk about it right off the bat. The regular reps CAN help you. They are in constant contact with their supervisor via chat on their computer. Give them a chance to help. If you have an uneducated person - demand a supervisor directly. If you have been calling for days and days with no results - don't bother with the reps, just ask for a supervisor every time. They will ALWAYS try to sway you from doing this so you must be stern. Remember though, always remain calm and tactful. Yelling and calling names will get you nowhere and will likely get your account flagged and then they will be bags from there on out.
  
• Fifth, I mentioned speaking to educated reps. Pop on the NBR forums here and see of others have the same problems. It may be more helpful if you know exactly what the problem is. If you don't want to troubleshoot - don't do it. You don't have to. You shouldn't have to anyways because they sent you a defective machine! However, you should double check to make sure it wasn't something you did. No one likes to make a "donkey" out of themselves. Plus, if you know what the problem is - it will save alot of time dealing with the rep. They like to throw parts at it and guess on the problem... so if you know what it is, you can prevent this. Plus, sounding knowledgable earns a bit more respect than ignorance.
  
• Ok no more numbers lol, but there's still more. If you have a machine that is bad directly from the factory then demand a refund right then and there. If you don't return that machine within 21 days - you're screwed! So spend those 21 days testing the heck out of it! If your issue happens after the 21 days - don't fret, you're still stuck with the machine but your warranty will still cover the machine. In my opinion if it has a major hardware issue where it has to be opened up in the first 45 days - then you deserve a replacement or at the very LEAST - brand new parts. Do NOT let them stuff refurbed parts into a brand new machine. That's just disrespectful to the customer. Afterall, you didn't spend $3k+ on a refurbed machine did you? Make it happen. Get brand new parts sent directly to you or a new machine. Like the first rule above... if at first you don't succeed - call again. Don't give up. I can't say for absolute certainty that they do this, but in my experience... I feel like they're trained to wear you down and make you give up. Just don't do it. Start the steps over as many times as it takes.
  
• When the onsite tech comes out - watch him like a hawk! Don't chit chat with him because that will only distract him and make the margin of error rise. Instead, just tell him that you're realy interested in how the insides look and just sit back and quietly watch. Even if you don't know anything about the machine - this will typically make them much more careful in dealing with your machine. Also, if you don't want your machine to be sent off the factory to be inspected - you don't have to! You paid for in-home next day service with an on-site tech and that's what you will get if you make it happen. There is no reason that you should have to go days/weeks without your machine because they screwed it up. Why would you want to send it back to the factory to be inspected??? They're the ones that sent you a faulty machine! The onsite techs are outsourced. Of course, they are paid by Dell but they're not going to treat you like a dell rep would. Had I sent my machine in to the factory - they would never told me that THEY improperly seated my CPU thus causing it to overheat and destroy it and the motherboard. I found this out by watching the onsite tech and when he said "Oh, that might be why it's not working..." I drilled him for answers. They are usually happy to answer questions. Also, I know there are alot of on-site tech horror stories posted here... don't fret my friend, if they break something - Dell will replac it. If your onsite tech is a dumbdumb and he breaks more than he fixes... request a new tech... and of course new parts for whatever he broke. That includes scratches. Be sure to inspect your machine closely before and after the tech looks at it.
  
• Next, some people out there try to take advantage of the system and get free stuff from Dell out their mishaps. While I do not condone such behavior - if you end up with alot of issues and you sit on the phone for hours and hours and they cost YOU more money... don't be afraid to ask for an upgrade or two. The worst they can do is say no. Don't worry about all the cry babies that tell you that you're only making it harder and more expensive for everyone else... seriously, WHO sent you a faulty machine? Why is that your fault? Just ignore those idiots. Obviously, you need to use some tact and common sense though. If your HDD's fried because you got a bad virus or you spilled your milk on your PC and they have to order you refurbed parts... don't expect any freebies, ok? You don't deserve them. It was your mistake. Suck it up and take what they give you and be happy you got anything at all. However, if you spend an hour or two a day for amost 7mo and they send you refurbed part after refurbed part for a machine that was only 2-3 weeks old and then send you MORE defective machines as replacements and continue to hang up on you thus costing you money on your cell phone bill... don't be afraid to demand compensation. Don't let them or anyone else tell you that you don't deserve it or that they can't help you. Talk to a superviso. Chances are if you keep calling back you will eventually find someone that will say "wow, I can't believe you've had to go through this - let me find a way to make this right for you." When this happens, don't be greedy. Be thankful and courteous.
  
• If you get a replacement machine... have the specs emailed to you BEFORE you hang up the phone with the rep and make sure everything is correct. They sent THREE machines into production when they replaced my machine because they kept trying to downgrade it thinking I wouldn't notice or something. Maybe it was an honest mistake... but clearly it was incorrect and unacceptable. I ended up waiting 6 weeks for that first replacement because they screwed up the specs so many times. Learn from my mistake. Varify the specs before you hang up via email. NEVER accept a downgrade!! Even if they don't make your model anymore, just because they give you a "new faster" model doesn't mean that it matches your specs. Be very specific. If you have dual GPU's and they want to send you a new machine with a single GPU that is supposed to be faster - do NOT accept it (unless of course you want it), you paid for DUAL GPU's you should accept nothing less and if there are no other options than to downgrade that specific part - then they need to upgrade something elsewhere. Don't settle for anything and always get a confirmation email BEFORE you hang up!
  
• Remember, be nice ALL the time. You can be stern and nice at the same time. You MUST be stern at all times or they will walk all over you. The Costa Rica support team is a bit more helpful than the India team, but whoever you speak with - always be polite. Yes ma'am - no ma'am. Yes sir and no sir. It takes you a long way. Try not to sound demanding. Instead, be suggesting. Thank them their help. If they won't help you - this is when you get stern. "No sir, what you are suggesting is unacceptable. I have a brand new machine that is two weeks old and I expect to have brand new parts in the machine or else you can send me a brand new machine. If this is not in your power sir, then I need to speak with your direct supervisor and discuss other options or possibly a refund. I do really appreciate your time and effort, but again if you cannot satisfy my needs - then I need to speak to someone that can, right away." That's how it's done.
  
• Keep records of EVERY phone call and email. Don't forget to have them send you a confirmation email of everything you mutually agreed on. Get the email and review it BEFORE you hang up the phone with them. Read the wording carefully... it's not beneath them to try to pull a fast one on you!

If all else fails and you're stuck with a lemon that's supposed to be brand new (30-45 days old) but it's full of refurbed parts and/or still plagued with hardware issues and they apparently will not help you or refund your money in full. File a claim with the Better Business Bureau. Once you file your claim, you should be contacted in roughly 48 hours or two business days. Be very honest and thorough and give them your records of everything you've been through. Remember, if your machine has more than three factory defects in the first 90 days... you can file a lemon-law claim. They have to give you a new machine or refund your money. The BBB info is posted below.

BBB of Central, Coastal & Southwest Texas
(Austin, TX)
1005 La Posada Drive
Austin, TX 78752
Phone: (512)445-2911
Fax: (512)445-2096
Email: [email protected]
Web: Home - Austin BBB

And just so that you have it for your records, here is the info for Dell corporate.

Dell Incorporated
1 Dell Way MS 8210
Round Rock, TX 78682
(512)338-4400

If you have any other questions for me or if you need help - please feel free to send me a message. I'd be more than happy to help out and give you advice. It should rarely come to being forced to call the BBB, but if it has to happen, I'll be here to help out. Shoot me an email at [email protected]

Good luck!
-Mav

 

Yes and no.

They are still using alot of the same tech support people in Costa Rica so that hasn't changed - some of those guys are really cool though.

It got better having in-home care the next day when Dell took over. Dell also offers accidental damage coverage - so that's better too.

As far as quality - that's what went down the crapper. My m15x (the very first one) was a an awesome machine and I had NO hardware problems. The only problem was the case and the hinges. It was a battle just like it is now to get it fixed, but they gave me a brand new shell and better hinges and I never had another problem with it.

 

And why isn't this stickied????

 

The process I posted is just a jump off point and an outline of the initial process of escalating. Each case is different - just a fact of life. Sure, you can immediately jump to a BBB filing but I prefer to work with the system. As with all businesses, tech support/customer service have a process they have to follow. Its not the rep's fault, its just the way it is. Are there bad reps out there who are lazy and could care less? Sure... every company has them in the call centers. When dealing with such a rep, its actually to your advantage - they've dropped the proverbial customer service ball by not helping you/ignoring your requests for service.

I've said it time and time again in these threads - remember the Three D's. Document, Document, Document. Don't curse them out until you end the call. Always, ALWAYS obtain contact information.

Pretty much common sense.

I'm sorry what I presented did not help you Mav. As for helping others, well - this isn't the first thread on the matter. As I mentioned in post#1, I documented the same process for XPS M1730 owners many moons ago. Several of those folks are now a part of the AW crowd.

This thread does not need to be stickied. Its always on the front page of the forum and is referenced in the General Info sticky.

Have a great Memorial Day weekend!

 

This thread is full of posts that are ripped out of context from other threads. It really is confusing.

 

So...Alienware tech support is Costa Rica? I've been wondering why I haven't talked to any Indians lately...LMAO

 

Costa Rica is but one of their call centers. There is still a call center in India, the Philippines and centers in other regions. These centers have been around for a long time - nothing new.

Who you end up getting is almost always based on the time you call and the group you purchased with (i.e. Dell Home, EPP/MPP, Small Business, etc.).

In the end, its a call center.

When calling for service, always have your facts of the issue straight -

What the problem is, what you have already tried and confirmed, etc.

Document everything - time of call, who you spoke with, what was done, future actions, etc.

Above all, be patient - they aren't sitting in front of your system and don't "see" what you do.

Be professional but also persistent. Give them a chance to do their job.

 

Great advice.

Nice one mate.

What I would add is for the UK lads and ladies if all else fails contact Consumer Direct / Trading Standards for advice and info into your rights and next steps.

http://www.tradingstandards.gov.uk/advice/index.cfm

 

Thanks Zeggy!

I agree 100% and I feel that I did this. My only problem is that it took me awhile before I realized I needed to start documenting everything. That was what hurt me the most. You'd think that you shouldn't have to resort to all of the extra work, but as you said it's just a fact of life. I would still think it would be stickied though. I feel there are lesser things stickied, but just my opinion. I didn't see it when I initially posted my first thread otherwise I'd have gone there first. I didn't bother searching for customer service threads either... I was posting the events of what happened with me and many others chimed in.

Oh yeah, and I didn't jump in with the BBB right away and I don't think anyone esle should either. I thought I was pretty clear in the post that it should be the very last step. I didn't file my claim until about a month ago and that was 6 months into my ordeal. I should have filed as soon as I got the second machine that bricked out. Each machine has had more than three manufacturer defects and I'm on my third machine with a factory defect right out of the box. If that doesn't qualify for a "lemon law" case, I don't know what does.

Yes, I very much agree. Very hard to post your history here and keep it updated. I don't think that all claims/problems need their own threads because alot of them can and do get solved pretty quickly... but for the major issues like the one I've been fighting here. But again, just my opinion. Gotta leave room for all the unboxing and benchmarking threads.

Agreed. Over the last 7 months I've actually spoken with N. America support as well when calling the same 800 #. I think that MOST of the time though I ended up with Costa Rica reps for tech Support and India reps for Customer Care.

 

I have a question I'm hoping someone could answer and this thread seems best to ask. Does anyone know what Dell is doing for m15x owners now that they aren't selling them. Mine broke within the 21 days and they told me they were going to send me a new system. So are they still manufacturing them? I asked about 10 different reps and was assured it was new but haven't recieved any kind of confirmation email or update on my account so I have no idea what is going to be sent. If they aren't manufacturing them anymore and since I was promised a new system what are the chances that I will recurve an m17x r3?

 

All you can do is wait until you receive the replacement. If its not something you are satisfied with, go back to the rep and discuss it - if need be, escalate it to their supervisor. Bottom line, make sure you are satisified with the replacement.

Dont hesitate to call back, give your case# and explain to the rep that you want to know what the current status is of the replacement including the specs of the system. A very honest and typical question to ask

 

Thank you alot for the advice. I'm going to call tomorrow! Thanks alot!!

 

I figured I'd updated my status.. After dealing with Dell-Alienware for a month they agreed to give me an m18x for the m15x. It took alot of talking and going back and forth between afew people/departments but its finally all taken care of and it should be shipped by the end of the week

 

Quick question...since my replacement system is on the way...an "Alienware Escalations Specialist" gave me a customer ID for the replacement order with dell. The number allows me to track the order ect.

Do i need to be requesting an account on dell´s website or anything like that?

 

Did you check here to confirm?

https://www.dell.com/support/orderstatus/us/en/19/

if you are able to find out the service tag, you can check the specs here:
Dell System Information / Dell Warranty Extensions & Upgrades / Dell Warranty Status

As long as you have the info from the rep (order# for replacement), you should be fine. Keep all your emails you exchanged and notes from calls.

 

Man I'm so irritated. I contacted Dell today and turns out that every person I had been talking to had no idea what was going on and the exchange order was not going anywhere. I have been waiting since may 17th to get this processed.!!! Now I'm going to have to wait even longer!!!!

 

Turns put because they don't sell my computer anymore that I have to return it. Which I don't want to do because that takes to long. All I want is a base model m17x r3. The equivalent of my system. Do you guys have any advice?

 

Using the first link, i get :
¨We apologize, but it appears you don't have any orders in the time frame you specified. Please choose another time frame and try again. If you believe you received this message in error, please Contact Us to resolve your issue. Contact Us to resolve your issue.¨

I have another email and it gives me a link that basically sends me to support.euro.dell.com/support/order/GlobalOrderDetails/ect..ect..ect..

I can see:

Order Information
Customer Number: GB········
Order Number: ········
Order Date: 26/05/2011
Order Status: Shipped

Shipped Date: Information Temporarily Unavailable.
Estimated Delivery Date: Order Shipped
Carrier: WWI
Tracking Number: Track Here (link doesnt work ¬¬)

NOW ..the strange thing that worrying me is that I checked the order status page maybe saturday and it said ¨Order processing¨ - meaning they were making sure they got hold if my money...I look today and it saying (as you can see above) it has been shipped already? I would have thought it would take at least the end of this week for them to build.

I emailed the ¨escalation specialist¨ end of last week to ask if i needed to send my old system before or after I received the new system and he said ¨they would not build until they receive the old system¨.

Only sent off the old system today (at my expense ofc).. so whys it been shipped if they have not received the old system..? I know Dell talk a lot of BS...but whats worrying me is that they are sending me some doggy thing thats not a new replacement system as agreed.

 

since this is the warranty-repair issues...section....i was wondering that since i ordered and subsequently received my 1st AW M17Xr3 on the 22nd ~ of April...does that mean the warranty i specfied for 2 years is infact being used up as we speak...???? because i am now 2 AW M17xR3 down with my 3rd (and hopefully last AW period) laptop to be processed....am i now short of 3 months from my original warranty

 

Not gonna quote everything you wrote but that is exactly how it should be done. Good info Mav.

 

Wow! Now that is a nice upgrade. This is one reason why I can't stay too mad at Dell/AW. They seem for the most part, to make good on their 'stuff'. Remember people, for every unsatisfied customer, there are probably hundreds of satisfied ones out there or else they wouldn't be in business.

 

Dont know what dream land your from. Shouldnt be having issues and talking for months for a good offer to be made to us.

 

any response?

 

Did you not catch the BOLD?
I'm just saying that there are some bad experiences-I have had one in particular. But still, when all is said and done----jumping through hoops, testing, the techs, and the phone calls----they made/make it right. Plus, how many more SATISFIED customers are there out there that never post on this 'Problem' thread? That's all I'm saying.

 

Yes your warranty is ticking away, I have been without a working computer since the middle of march, I finally have a replacement on the way but my warranty will not be extended by Dell unless I pay for extended warranty.

I have tried to get them to extend my warranty for the time that my system hasn't been working but they won't do it.

 

Sure won't. Been there and done that too. I am currently waiting on Dell to fix mine and it has been down for 2 weeks. It's killing me and they want me to send it to the 'Depot'. Not gonna happen if I can help it. Anyway, warranty is about $250-300 a year so well worth it if you ever need it.

 

I extended my warranty on the replacement that they are sending me, I set this up while I was on the phone going over the specs of the replacement, I still had warranty until June 2012 but wanted to get the warranty extended as long as possible.

 

this is getting really annoying now....suddenly the passion of owning an alienware is really slipping away

 

Check squaretrade.com for warranty prices...They offer extended warranties pretty cheap. hey don't have accidental over $2500 I think, they said I couldn't get it because of the value of the laptop

But yea, got my item covered for 3 years for $239.99

 

Well since get don't sell the m15x anymore they rid to have me return it for a refund and I denied. Finally got an agent that agreed to do an exchange for an m17x r3. How long have your guys replacements taken to process and what was the timeframe in which you received the system. Also did you guys receive a confirmation email or was it added into the account? Because I havent recieved an email and It also hasn't been added to my account.

 

I stayed on the phone until I had an email with the dispatch and case number, my replacement went into production the next day.

You should call back to get the information just in case it didn't go through.