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    Doing upgrade to your laptop void you warranty ?

    Discussion in 'Alienware' started by sy5tem, Dec 29, 2014.

  1. sy5tem

    sy5tem Notebook Evangelist

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    Hello

    today i put the new liquid ultra on cpu and gpu's all went fine ...
    but as i power up the laptop i have no keyboard or touchpad ... i think ah! i forgot to plug back the big ribon cable ...

    i check it its pluged in ... i remove it and check contact on the cable and its missing 2 or 3 litlle bar ...

    i call dell and the are saying its my fault and the warranty would not cover the cable replacement ???

    i always asumed that we could upgrade our laptops .... we can't ??
     
    sy5tem, Dec 29, 2014
    #1
  2. Game7a1

    Game7a1 ?

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    You can upgrade the laptops, but you must have damaged the cable in the process of the upgrade. At least this is what Dell assumes. Damaging the laptop yourself is not covered in the warranty.
     
    Game7a1, Dec 29, 2014
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    sy5tem likes this.
  3. sy5tem

    sy5tem Notebook Evangelist

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    okay ...... worst part is that i cannot buy replacement cable i can't find them

    they are b800 and b600 ribbon ...
     
    sy5tem, Dec 29, 2014
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  4. Game7a1

    Game7a1 ?

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    Game7a1, Dec 29, 2014
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  5. sy5tem

    sy5tem Notebook Evangelist

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    well called back and now they are sending ribbon cable along other parts in case ..
    guess it depends on the rep .....
     
    sy5tem, Dec 29, 2014
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  6. tdnguyen

    tdnguyen Newbie

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    Yeah - I never heard of changing anything inside the laptop (hardware wise) voiding the warranty. Overclocking is what I seem to understand would void it?
     
    tdnguyen, Dec 29, 2014
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  7. Game7a1

    Game7a1 ?

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    Nope, not even overclocking can void warranty. However, overclocking beyond what Alienware recommends means you won't be covered for the time being you still have the beyond clocks.
     
    Game7a1, Dec 29, 2014
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  8. J.Dre

    J.Dre Notebook Nobel Laureate

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    It is covered in the Accidental Damage Service warranty. The upgraded parts are not covered if they shall fail.
     
    J.Dre, Dec 29, 2014
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  9. Game7a1

    Game7a1 ?

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    If he had such warranty, he'll have to prove that it is an accident, which should be easy.
    Nonetheless, he got the issue fixed.
     
    Game7a1, Dec 29, 2014
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  10. J.Dre

    J.Dre Notebook Nobel Laureate

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    It's quite obvious it was indeed an accident. His intention was to upgrade, and he accidentally damaged something.
     
    J.Dre, Dec 29, 2014
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  11. sy5tem

    sy5tem Notebook Evangelist

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    yeah well i am pretty sure those ribbon cable are cheap ... its the first time it apend to me ...and in my job i touched those a lot its like the exposed metal part on the tip of the connector was not glued to the plastic part ...

    yeah tech is comming today with the ribbon cable ... and other part in case...
     
    sy5tem, Dec 30, 2014
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  12. Meaker@Sager

    Meaker@Sager Company Representative

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    It should be a fairly simple repair then. Ribbon cables are delicate if you catch them in just the right manner.
     
    Meaker@Sager, Dec 31, 2014
    #12