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    Don't you just hate it when..

    Discussion in 'Alienware' started by bebarhood, May 19, 2008.

  1. bebarhood

    bebarhood Notebook Geek

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    you call Alienware costumer service and it takes someone over 30 seconds to say:
    "Thank you for calling Alienware costumer service department, my name is ... may I have your order or account number please?"

    Sometimes it takes them 5 seconds to say it and other times it take them up to a whole minute.
    After that, it takes them another minute or two to pull out your account.

    Add to that another minute for them saying" For security reasons may I have your phone number and email address".

    It's not a real issue, but I thought I might share it with you for fun because I know you all have been faced with this kind of situation. :D
     
    bebarhood, May 19, 2008
    #1
  2. Callidor

    Callidor Notebook Evangelist

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    Thread will be closed in 5...4...3...
     
    Callidor, May 19, 2008
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  3. Agatius

    Agatius Notebook Consultant

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    Every tech support guy I have spoken to at Alienware says it pretty quickly, and since you know they always ask those same questions just memorize your account number and give em your e-mail and phone and its no big deal.
     
    Agatius, May 19, 2008
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  4. crystak

    crystak Notebook Evangelist

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    First there was the complaint about AW not offering enough contests, now this... what next :O.
     
    crystak, May 19, 2008
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  5. The_Observer

    The_Observer 9262 is the best:)

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    I think that's good.You will get used to it in a while.
     
    The_Observer, May 19, 2008
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  6. KimoT

    KimoT Are we not men?

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    Yes, not an issue. Every phone support call requires you to give a name and account number. Call your credit card company some time. Or try to get a human at FedEx to get on a phone. AW customer support has been one of the easiest that I have called.

     
    KimoT, May 19, 2008
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  7. MrDJ

    MrDJ Notebook Nobel Laureate

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    if we had to pay for the phone call then that would be a different matter but because its 0800 in the uk and toll free in the states we dont really care as long as they get the problem sorted .
     
    MrDJ, May 19, 2008
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  8. milcs

    milcs Anti-fanboy

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    To answer your question very straight forward...
    "Don't you just hate it when..."
    No, not really? To be honest, I couldn't even be bothered with it.
    But if it upsets you, you should voice it and say it to the world. Well done. :D
     
    milcs, May 19, 2008
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  9. exiled

    exiled -_-

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    this is kind of a pointless thread. theres really no point complaining about that. if you dont even have a couple min to spare i doubt you would even be calling customer service. they are just trying to do their job :rolleyes: . i dont really see a problem with it :/ unless you are too lazy to pull out the leather binder. :err:
     
    exiled, May 19, 2008
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  10. lineazy89

    lineazy89 Notebook Consultant

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    dont you just hate it when someone makes a useless thread?
     
    lineazy89, May 19, 2008
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  11. kobe

    kobe Notebook Virtuoso

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    :D Hilarious thread. I felt the same as you when I first got my AW last year. But, now I've memorized my account number already. :) Sometimes I don't even let them ask for the account number. I just get straight to business.
     
    kobe, May 19, 2008
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  12. Stone825

    Stone825 Notebook Virtuoso

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    Haha when I reached the 10th phonecall I just said everything really quickly before they could say anything :)
     
    Stone825, May 19, 2008
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  13. bebarhood

    bebarhood Notebook Geek

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    dhoang417, Stone825

    EXACTLY. That's my whole point. I didn't want anything more. Just a funny kinda situation thread. Unfortunately, some guys can't stand having a thread without CPU,GPU, bla bla bla in it.

    Thanks for your comment, and sorry if I took space with this thread. Chaz, you may delete it if you want. I just wanted people to have a laugh.
     
    bebarhood, May 19, 2008
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