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    Doubt about replacement

    Discussion in 'Alienware' started by Cryzer, Nov 8, 2013.

  1. Cryzer

    Cryzer Notebook Consultant

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    So, my brother's M17x R1 (refurbished) was replaced 6 months ago with a fully capped l521x (new). However, even after multiple calls, Dell has not picked up the M17x, so I was wondering if it would be OK if I sell it or something as it is collecting dust in the basement atm.

    The laptop was bought is USA 1.5 years ago, but it was replaced in Peru with the International warranty. It has remained in Peru since them as my brothers now lives there.

    Thank you.
     
    Cryzer, Nov 8, 2013
    #1
  2. katalin_2003

    katalin_2003 NBR Spectre Super Moderator

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    Hello Cryzer, I believe it would seem fair to contact the person that took care of the case in order to arrange a pickup.
    In some countries, Dell works with third party companies that take care of this so it might be an error on their side, not Dell's and the latter might bill you for it when/if they realize the replaced laptop hasn't been returned.
     
    katalin_2003, Nov 8, 2013
    #2
    MogRules and Mr. Fox like this.